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During
the
new year, we will be exploring unique methods and
next practices. We will be answering the
question, "Where
would we like to lead our organizations?" and "What
are the anticipated 'best practices' that we need to
move forward?" To begin this process, I
have spoken with
several of
the world's leading thinkers and senior executives. I
spoke with Dr. Todd Lepine of Canyon Ranch, Dr.
Robert Sapolsky, a MacArthur "Genius" fellow and
professor of neuroscience at Stanford University, and
top leaders from our world's largest organizations.
Some commonalities from the conversation can be
summarized by the following: If you stay focused,
creative,
balanced,
and open to alternate viewpoints and outside
knowledge, you will create and sustain a balanced
organization and individual 'system' that is able to
act and react within chaos with
planned interventions. In
this
issue you will learn about many of these
interventions from such organizations as Colgate
Palmolive, Fed Ex, Dow Chemical, and SmithKline
Beecham
(now GlaxoSmithKline).
Senior executives such as
Joe Bonito (Pfizer), Lou Manzi (GlaxoSmithKline),
Teresa Roche (Agilent), Rick O'Leary (Corning), Brian
Anderson (Bank of America), Nilou Sardari (Volvo
3P), Tina Decker (Best Buy),
Gerry Kells (J&J), Lucia Quinn (Boston Scientific),
Diane Holman (Raytheon), John Nelson (Cargill) and
several others implement human
capital strategies within organizational systems that
have proven successful and
sustainable throughout the years. I believe this is in
large part because of their exceptional leadership
skills, attributes, and behaviors. It is also due to their
willingness to re-
learn and transform themselves and their
communities
continuously.
Our senior executive best case example is Lou Manzi,
Senior Vice
President of Global Recruitment at GlaxoSmithKline.
Lou is living proof of a sustainable and highly
effective senior executive at the top level.
The case that we are sharing in this e-zine is from
Lou's work on the post-merger
integration of SmithKline Beckman Corporation,
located in Philadelphia, PA, and The Beecham Group
in London (now GlaxoSmithKline). Still today, Lou
Manzi is a leader at GlaxoSmithKline (GSK) working
closely
with an extraordinary CEO, J.P. Garnier to sustain
long-term
success for the organization. I believe organizations
such as GSK
stay
as healthy "living organisms" in good part because of
the work and change programs of
top-brass leadership. Through our
research, BPI has found that organizations that have
the most long-term success on the stock market and
through their lifespan are those organizations with
the most effective organizational change programs
that are led from the top. The
organizations on the board of Best Practice Institute
and within its best practice portal and e-zines are
exactly these kind of organizations. Learn
the
secrets of greatness
of many of these leaders and organizations and their
practices, tools,
and competencies by becoming an individual member of Best Practice Institute this year.
We have also implemented a new feature for
group
and organizational members where you can add
employees of your organization as members of BPI!
I wish you all the best for a successful 2007!
Best wishes,

Louis Carter, CEO, Best Practice Institute

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Dr. Robert Sapolsky teaches about connections
between animal community research and
social/organizational management
Dr. Sapolosky's current research
focuses on issues of
stress and neuron degeneration, as well as on the
possibilities of gene therapy strategies and gene
transfer techniques for help in protecting susceptible
neurons from disease. In the interview he identifies
the stressors that cause disease and poor
productivity within baboon and other animal
communities. He
currently teaches a class called "Human Behavioral
Biology" at Stanford University. The class is one of
the most popular classes on campus.
He is the author of several books, including Why
Zebras Don’t Get Ulcers and A Primate's Memoir. He is
sometimes praised as one of the finest scientific
writers of our time. He also has written for magazines
and is a popular speaker.
He also travels to Kenya yearly to study baboons as
they are primates that are closely related to us in
their stress inducing environment. They are further
similar to humans in that they have almost no natural
predators and hence the majority of the their stress
derives from their social functioning. More
specifically, Sapolsky studies the cortisol levels
between the Alpha male and female and the
subordinates to determine stress level.
During this interview we encourage you to see the
correlations between Dr. Sapolsky's work and that of
the world of social and organizational systems. We
feel that Dr. Sapolsky's work and research has major
implications for the world of organizational leadership
and management.

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SmithKline Beecham Post-Merger Human Capital
Strategy Intervention
This case study shows, in detail, the step-by-step
approach taken by BPI thought leader W. Warner
Burke and BPI Senior Executive Board Member Lou
Manzi in successfully merging two large corporate
cultures. SmithKline Beecham was
formed through the merger of SmithKline Beckman
Corporation, located in Philadelphia, PA, and The
Beecham Group in London. Beecham had
comparatively few programs in the way of human
resources development, while SmithKline Beckman
had a process but no consistency in how it was
implemented across the corporation. Within a
few years, after the company had resolved the most
urgent post-merger problems, it had become
apparent that SmithKline Beecham needed a
consistent, reliable, and standardized leadership
planning process. It was believed that such a
process would help meld the two companies with
their disparate cultures—that it would help change
SmithKline Beecham from a multidomestic “we versus
them” culture to a global “us.” It was also hoped
that a company-wide approach would enhance
worker loyalty that had been diminished by the
merger. Moreover, SmithKline Beecham was
experiencing the same pressures felt by the industry
worldwide to downsize and reduce its hierarchy,
thereby limiting opportunities for advancement.
In early 1993, the human resources team was asked
by senior management to develop three leadership
planning initiatives that could be applied company-
wide. The initiatives were a succession planning
process, an executive development process, and a
leadership competency model. Three separate teams
were formed to attack these three separate targets.
It did not take long, however, to recognize that the
targets were all connected. They all led to the single
goal of leadership planning. They agreed to work
together on one team, with human resources people
from all line operations—pharmaceuticals business,
over-the-counter products business (Consumer
Healthcare), corporate, Europe, International. There
was also an advisory board of line managers.
In this article you will find: • Creating a Team to
Design the Leadership Development Planning
Process • Data Gathering • Key Learnings of First
Round Development Planning • The Leadership
Planning Process (LPP) Design • Leadership
Development Review (LADR) • Group Discussion • LPP
Training Curriculum • Succession Planning Process •
Business Assessment • Organizational Succession
Planning • Internal Candidate Search • Continuous
Improvement of the Leadership Planning Process •
Leadership Exchange • Leadership Advantage • Key
Learnings of LPP After Implementation • Results

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Lou Manzi's Secrets to A Successful
Organizational Talent Management System (audio)
This interview is useful for any organization or
individual looking to recruit or become recruited by a
large
organization. Learn the secrets of a successful
executive and organization's talent management
program.
Lou Manzi joined SmithKline Beecham Consumer
Products as Manager, Government and Public Affairs
in 1985. He is currently with GlaxoSmithKline
Corporate Staffs and leads the Global Recruitment
function. In addition, he has responsibility for
coordinating all US Human Resources Shared Services
initiatives. He serves on the Board of the U.S. Army
War College and on the Board of hireAbility, a
philanthropic organization whose purpose is to serve
as a link between people with disabilities and
businesses. He is also a past trustee of the Wilkes
University Board of Directors.

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Systems Thinking at FedEx Sales (case study)
With
annual
revenues of $18 billion, FedEx Corp. is the premier
global provider of transportation, logistics, e-
commerce and supply chain management services.
The company offers integrated business solutions
through a network of subsidiaries operating
independently, including FedEx Express, the world’s
largest express transportation company, and FedEx
Ground, North America’s second-largest provider of
small-package ground delivery service. More than
2.5 million customers are connected electronically
through the FedEx information network and
approximately two-thirds of its U.S. domestic
transactions are now handled on-line.
OVERVIEW OF BUSINESS THINKING: The concept
behind the business thinking curriculum for sales was
that the sales executive should think like a business
owner. They should think about the customers of
the FedEx customer. What kept the FedEx customer
awake at night when they thought about the
products and services demanded by their
customers? One goal of business thinking was for
the sales rep to see the world through the eyes of
the customer rather than through their own eyes.
For the small customer, such as a neighborhood print
shop, the sales rep might focus on the consumers
that walked into the print shop ordering wedding
invitations and flyers for a new business. For the
global account, such as a global telecommunications
company, the sales rep would focus on the other
billion dollar corporations served by this customer.
This global account might buy through a purchasing
committee and ship to all world regions. Their
partners, suppliers, and customers were definitely
different from those of the neighborhood print shop.

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Dr. Todd Lepine, Canyon Ranch physician (audio)
In this exclusive interview with Dr. Todd Lepine, a
board certified doctor in internal medicine, we learn
about his unique approach to helping his patients,
the body’s response to stress and stressors, and
different approaches to handle and deal with stress
on a day to day basis. Dr. Lepine practices
Integrative Medicine and is also a staff physician at
Canyon Ranch Health Spa in Lenox, Massachusetts.
This interview is useful for any organization or
individual looking to reduce the amount of stress
their body’s endure on a day to day basis and learn
different solutions to being an overstressed
executive.

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The 38,000
people of the Colgate-Palmolive Company generate
over $9 billion in annual sales, serving 5.7 billion
people in over 200 countries and territories in every
area of the world with high-quality consumer
products for oral care, personal care, household
surface care, fabric care, and pet nutrition. Colgate
is striving to become the best global consumer
products company while making important
contributions as a fully responsible member of the
global community Introduction to Program
The
Colgate-Palmolive Company developed a
global training program for sales executives who are
responsible for managing the company’s most
strategic retail business accounts. This proprietary
program, Key Accountability: Managing the Account
as a Business, develops the business leadership
abilities needed to meet the challenges faced by the
company and its customers in a complex and rapidly
changing global marketplace. It serves as the
cornerstone of a worldwide sales curriculum designed
to transform Key Account Managers from their old
role as salespeople to their new roles as business
leaders for Colgate-Palmolive and business
consultants for key customers.

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 Dow Chemical
A Global Career Development Process (Career
Fitness) for all employees designed to create a
culture for continuous learning and personal
responsibility for career growth through career
management, coaching, and advising.
Dow Corning Corporation is the global leader in
the manufacture of silicone and silicon-based
products with approximately $2.7 billion in sales and
9,000 employees. It is a 56-year-old joint venture
between Dow Chemical and Corning Inc., with its
stock solely held by the 2 partners in the joint
venture. While corporate headquarters are located in
Midland, Michigan, there are facilities in 33 countries
outside the United States. The company had long
held the philosophy of “promote from within.” In
general, long-term employment was an expectation
held by most employees. In terms of employee
development, this meant a somewhat patriarchal
approach to career development and a sense of
entitlement among employees.
In mid-1994, an employee expectation survey
of 75% of the global employee population showed
only a 33% level of satisfaction with opportunities for
career growth. Naturally, this raised concerns on the
part of executive management. Although turnover
had been steady at about 5% per year for sometime,
there was a concern about losing high performers in
the workforce. In addition, management was
concerned about the level of performance if
employees were not satisfied with opportunities for
career growth. Executive management requested
that Human Resources initiate a project to determine
the possible causes for this low level of satisfaction
and recommend changes to improve employees’
satisfaction in this area.
The request was significant in 2 ways. First, it was
not a specific request for a class or event—rather, it
was a request for understanding the causes of the
dissatisfaction. Second, it gave human resources the
opportunity to operate as a business partner and
take a strategic role—rather than the traditional
transactional role.

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