You may already have those customers that come back repeatedly or refer their friends and family to you. Some of your customers may even stay faithful when your price is not the lowest. Whatever type of customer loyalty you have already developed, the need for it is growing.

Building and keeping customer loyalty means a large focus on customer service. This article shares a great collection of seven tips on how to build and maintain.

Remember: effective customer loyalty will bring you new leads while keeping the customers you already value.

The challenges healthcare providers endure on a daily basis are overwhelming. Many of you are dealing with outdated and unconnected technology that greatly limits the amount of proactive care you can provide.

You may have heard of Microsoft Dynamics® CRM, but it is commonly thought of as a solution for customer service. After all, CRM does stand for "customer relationship management". With that said the same scenarios apply to patient relationship management and Microsoft Dynamics CRM can and does alleviate the pains of the healthcare industry as well. Here are a few ways it helps to increase your patient satisfaction:

• You can coordinate delivery of patient care throughout the organization with easy access to all patient records.
• You can develop more efficient and effective case management.
• You can increase time spent on patient-focused activities.
• You can deliver better coordinated outreach and educational activities that target specific communities or populations.

Microsoft Dynamics CRM gives you better insight into your patient records, making it possible to take that proactive approach you've always wanted. Download this informative healthcare whitepaper to learn more: Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health.

Have you ever forced yourself into a pair of pants that were just a bit too small? You swore those nightly ice cream sundaes were having no effect. I mean, how could they when they tasted so good? Unfortunately reality eventually sets in and you realize, "This is not the size for me".

Companies like yours are having that same realization more and more with their CRM (customer relationship management) systems. The good news is, there is more than one choice and you no longer need to be forced into making choices that don't fit your business. Microsoft Dynamics® CRM Online is simple to implement, to use, and to understand. Simply said - it works the way you WANT to work. And it works within Microsoft Outlook which means it fits into your daily work style with a smooth, seamless experience.

Don't get forced, get what fits and "try on" a free trial of Microsoft Dynamics CRM Online for 30 days.

There's always a "cost" when using evaluating a new accounting software system, even if you "do nothing" in the end. When you're in need of a new solution, often the cost of doing nothing can be very expensive!

With this easy-to-use benefits estimator, you can quickly calculate - in dollars - the potential annual savings you could achieve by using Microsoft Dynamics ERP. Simply use the drop-down box to identify your industry, then drill down into each of the key benefits. TIP: When you see a gray bar that says "normal range", slide the box with the zero in it from left to right until you're in the normal range. Give it a try!