In This Issue
How To Keep Customer Service Top Of Mind.
What Does Customer Loyalty Mean To You?
Patient Relationship Management Made Easy with Microsoft Dynamics CRM
The Big Easy Offer 5.0
Microsoft Dynamics GP/NAV/SL: There Is No Better Time Than Now
Don't Force It If It Doesn't Fit
How Much Is It Costing You?
Microsoft Dynamics
Extending Your Reach

You've heard the saying "less is more", correct? In some cases, less of something can actually be BETTER than more (chicken pox, high cholesterol, speeding tickets to name a few).

 Did you know with Microsoft Dynamics GP, you can have both "more" and "less"? With Microsoft Dynamics GP you get the best of both worlds. More access to relevant business information. Less searching and confusion. More efficiency and productivity. Less down time and frustration. More power and collaboration. Less cost and complexity.

How can that be possible? Check it out at Extending the Reach!

Learn more about Check Imaging and Remote Deposit Solutions from IDT and Eastman Kodak

With the changing landscape of payment processing, just about any type or size business that processes checks can now seize the opportunity of electronic check presentment to improve customer service, reduce fraud, accelerate cash flow, lower costs and increase efficiency of check processing. The stage is now set for checks to clear-and money to be moved-in a matter of hours instead of multiple days.

For more information on How IDT can help you.
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Promote Your Company on Manta - It's Easy & Free If you could promote your business to 12 million potential customers without shelling out any cash, how could you pass that up? 

Manta is offering you that opportunity with "Claim Your Profile" - which lets businesses with a profile on Manta enhance the data - and "Add Your Company", which allows new companies or those not listed on Manta to add them to the site. Find out more.

Stop Shipping Documents

Do Away With Interoffice Shipping of Business Documents

Learn more about what IDT has to offer when it comes to the latest document capture and sharing solutions.

Fun Facts

A 'jiffy' is an actual unit of time for 1/100th of a second.

If you have three quarters, four dimes, and four pennies, you have $1.19. You also have the largest amount of money in coins without being able to make change for a dollar.

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Integration Insider November 2010

As we head into November and the closing months of 2010, at IDT Consulting we reflect on what we're really thankful for. 2010 has definitely been a memorable year in many ways! Our business has grown, despite the uncertain economic conditions, due to the innovative new products and services we deliver to help businesses survive and thrive in these difficult times. No doubt about it we're thankful for...

  • The great relationship we have with our customers. As you know from your own business, customers are the lifeblood of any growing organization.
  • The team at IDT Consulting. They're a bunch of smart, talented, driven implementers, trainers, customer service managers, etc., that think about customers every day.
  • Our families that patiently listen to us each night when we come home and talk about ECM, ERP, CRM, SharePoint and a bunch of other topics they don't understand but they smile supportively and nod their heads anyway.
  • New products and services from our valued business partners like Microsoft that allow us to deliver better ROI to clients.
  • Lastly, our good fortune to be able to "give" to charitable organizations that touch our hearts.
  • We hope to be able to include you in our customer community in the future! Please let us know if you have questions, need assistance evaluating your technology needs, or would like to attend an upcoming event.

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    Michael Ciabattari
    How to Keep Customer Service "Top Of Mind"

    How many times a day do you get distracted with the trivial problems of your company? Your clients want to feel special and when we live in a virtual business world, it's too easy to forget that personal connection with your clients.

    An article on Women Entrepreneur, shares 3 great ways to keep your clients "top of mind" every day:

    1. Create service options. Packages are a great way to control pricing, time and the value given to your clients. It also helps you to serve your clients without feeling overwhelmed.
    2. Set aside a day of service. This is not as formal as it sounds. Every business owner could use focused days. This could be the day you save up your energy for: client meetings, off-site surprise visits to a client's business, extra research that would wow a client, etc.   
    3. Remember that it is not just about you. Sometimes we're handed the task of championing a cause through the organization. We have to remember that it is about the people whom we serve in business.

    In conclusion, your business is about service first-everything else comes after and if you put your clients first, that extra stuff will ultimately fall into place.

    What Does Customer Loyalty Mean To You?

    You may already have those customers that come back repeatedly or refer their friends and family to you. Some of your customers may even stay faithful when your price is not the lowest. Whatever type of customer loyalty you have already developed, the need for it is growing.

    Building and keeping customer loyalty means a large focus on customer service. This article shares a great collection of seven tips on how to build and maintain.

    1. Communicate more personally more often. Get to know your customers, and actually call them by name, or even remember their likes and dislikes. With today's technology, make sure they get a monthly newsletter, a reminder card for a tune-up, or a holiday greeting card personalized just for them.
    2. Educate your customers on your business. Today you have the tools, like blogging, videos, and new web technologies, to explain and make your customers appreciate what you do, and how you do it better than anyone else.
    3. Customer loyalty begins with employee loyalty. Loyalty works from the top down. If you are loyal to your team, they will pass that loyalty to their team, and to their customers. Employee loyalty starts with good communication and training on their role.
    4. Don't take existing customers for granted. Spend as much time thinking of special ways to reward existing customers as you do rewarding that first-time new customer. Don't ever give better deals to new customers than existing ones.
    5. Provide stability in terms and prices. Do everything you can to show your customers how they can cut their own costs and yours too, like online service. Ask your suppliers for help in maintaining margins.
    6. Be reliable and flexible. If you say an item will be back in stock by Monday, make it happen. If something does go wrong, be proactive in letting customers know and compensate them for the inconvenience. Be flexible in solving your customer's problem.
    7. Don't let customer service slip. As your business grows, it's easy to lose your focus on customer service, or take away the empowerment and accountability of key personnel. Customers say it takes ten good experiences to make up for one bad one. If their experiences are all good, they will tell eight other people.

    Remember: effective customer loyalty will bring you new leads while keeping the customers you already value.

    Patient Relationship Management Made Easy with Microsoft Dynamics CRM

    The challenges healthcare providers endure on a daily basis are overwhelming. Many of you are dealing with outdated and unconnected technology that greatly limits the amount of proactive care you can provide.

    You may have heard of Microsoft Dynamics® CRM, but it is commonly thought of as a solution for customer service. After all, CRM does stand for "customer relationship management". With that said the same scenarios apply to patient relationship management and Microsoft Dynamics CRM can and does alleviate the pains of the healthcare industry as well. Here are a few ways it helps to increase your patient satisfaction:

    • You can coordinate delivery of patient care throughout the organization with easy access to all patient records.
    • You can develop more efficient and effective case management.
    • You can increase time spent on patient-focused activities.
    • You can deliver better coordinated outreach and educational activities that target specific communities or populations.

    Microsoft Dynamics CRM gives you better insight into your patient records, making it possible to take that proactive approach you've always wanted. Download this informative healthcare whitepaper to learn more: Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health.

    The Big Easy Offer 5.0
    The Big Easy Offer 5.0 gives you choices on Microsoft products and solutions that fit your needs. Now you can find the right solution for your organization while earning a "partner subsidy checks", to help offset the cost of implementing the solution with your local partner.  Qualifying purchases from multiple product groups over the course of the offer increase the amount of partner subsidy you can earn to assist in your deployment. Partner subsidies can be used towards additional purchases of hardware, software or services from IDT Consulting. Contact us today to see what Microsoft products this qualifies for. Hurry - this offer expires on December 31, 2010.
    Microsoft Dynamics GP/NAV/SL: There Is No Better Time Than Now
    Are you currently using Microsoft Small Business Financials? If yes, then you need to act now. Microsoft has announced that the support for this product will end January 2011. As a result Microsoft is making an amazing offer that allows for a low cost move up to a robust, full functional version of Microsoft Dynamics GP, NAV or SL. Qualifying customers will receive a 100% discount, yes - that's right 100% discount, on the purchase of their first 5 full system users!  And, up to an additional 5 full users may be purchased at a 50% discount. Hurry and act now as this offer is only in place until Dec. 23rd, 2010. For more information contact us.
    Don't Force It If It Doesn't Fit

    Have you ever forced yourself into a pair of pants that were just a bit too small? You swore those nightly ice cream sundaes were having no effect. I mean, how could they when they tasted so good? Unfortunately reality eventually sets in and you realize, "This is not the size for me".

    Companies like yours are having that same realization more and more with their CRM (customer relationship management) systems. The good news is, there is more than one choice and you no longer need to be forced into making choices that don't fit your business. Microsoft Dynamics® CRM Online is simple to implement, to use, and to understand. Simply said - it works the way you WANT to work. And it works within Microsoft Outlook which means it fits into your daily work style with a smooth, seamless experience.

    Don't get forced, get what fits and "try on" a free trial of Microsoft Dynamics CRM Online for 30 days.

    For more information on how Microsoft Dynamics CRM Online fits your business, contact us for a free consultation.
    How Much Is It Costing You?

    There's always a "cost" when using evaluating a new accounting software system, even if you "do nothing" in the end. When you're in need of a new solution, often the cost of doing nothing can be very expensive!

    With this easy-to-use benefits estimator, you can quickly calculate - in dollars - the potential annual savings you could achieve by using Microsoft Dynamics ERP. Simply use the drop-down box to identify your industry, then drill down into each of the key benefits. TIP: When you see a gray bar that says "normal range", slide the box with the zero in it from left to right until you're in the normal range. Give it a try!

    The companies of IDT (Integrated Document Technologies, Inc.) support small, mid-market and enterprise firms in achieving maximum efficiency by offering fully integrated ECM, ERP and CRM solutions.

    Founded in 1992, IDT's initial focus was helping companies effectively apply automated enterprise content management solutions to eliminate paper and better manage every business transaction. With the inception of IDT Consulting in 2001, the company offers ERP and CRM solutions and in-depth knowledge of how financial systems work and how to streamline the accounting process. Today, IDT Consulting is a Gold Certified Microsoft Partner specializing in Dynamics GP, Dynamics CRM, and Microsoft SharePoint.  Visit our website at www.idtconsulting.com.