Emotional Intelligence (EQ) In The Workplace
 Emotional Intelligence is composed of four recognized resources: self awareness, self-management, social awareness and relationship management. How well acquainted are you with each of these resources in action at work?
Self-awareness: the ability to recognize your emotions and their impact while using gut feelings to guide your decisions.
Can you walk into a room, meet a stranger, attend a meeting and quickly sense that something is not as it seems? Formerly known as "intuition," this instinctual knowledge is based on emotional intelligence.
Self-management: the ability to control your emotions and behavior and adapt to changing circumstances.
Can you adequately harness your anger, disappointment or fear so your emotions don't interfere with your ability to listen or problem solve? Do you know when you need help, and can you ask for it? | |
Social awareness: the ability to sense, understand, and react to the emotions of others and to feel comfortable socially.
Can you tell when you are unintentionally making another person uncomfortable or when someone who is smiling is really upset? | |
Relationship management: the ability to inspire, influence, and connect to others and to manage conflict.
Can you remain calm, energized and focused in the face of another's distress or during an upsetting situation? Can you defuse conflict with humor or by listening convincingly to another's point of view?
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Source: www.emotionalintelligencecentral.org |
It is more important than ever to perform under pressure, be creative and innovative and contribute to an upbeat working environment that maximizes human potential and endures. To do this, you're going to need more than your IQ...you're going to need to put Emotional Intelligence (EQ) into action.
