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with Dr. Steve Rasner
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"Can I Have Your Opinion?"
Protocol # 31 (Excerpt from "The Protocol Book")
 This protocol encourages staff members to have dialogue with patients. That includes asking the patient their opinion on issues that would be relevant and appropriate. It must be sincere. It must not be forced. It would go something like this: An assistant might ask the patient his/her opinion on issues relevant to the patient's occupation or parenting, or even on a recent movie. It's not hard as it may sound. In fact, some would describe this "concept" as showing an interest!
Rationale
Believe it or not, this is yet another protocol that enhances the pathway to "yes" when it comes to treatment acceptance.
This Protocol is just a reminder to the staff that patients are customers. Customers "shop" and "buy" the most when they have good feelings. Good feeling come from people feeling value. Even the introvert likes to offer their opinion if they were just asked. And trust me, it makes them feel good that you cared. In the scope of a busy week or day, it's easy to forget the "personal" side of our care. This protocol is simply a step in that direction.
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One-on-One Coaching
with Dr. Rasner
His fee-for-service practice - located in one of the most economically repressed areas of the country - averaged over $4 million last year on a 4-day work week with one 2-day/week associate. Dr. Rasner has enjoyed 28 consecutive years of increase growth and profitability on less hours and less patients.
How has he accomplished this? Not with a "Taj Mahal" of an office - rather a modest, efficient and "Walt Disney clean" facility. He has employed 13 of 18 staff members for an average of 14 years without relying on financial bonuses tied to office productivity but rather by nurturing a "Thank God it's Monday" attitude.
With 5,000 hours in continued education and a mastership in the AGD, Dr. Rasner understands that clinical excellence is at the heart and soul of realizing the dream.
Dr. Rasner shares the principles for success, protocols and practices that he used to build and manage one of the top dental practices in the country.
REALIZE YOUR DREAM
with One-on-One Coaching in Dr. Rasner's office!
complimentary consultation
today!
800-337-8435
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The Art of the Close
(Audio CD)
How you spend your days -- whether peaceful or frenetic, fulfilling or non-gratifying, productive or another wasted day -- has everything to do with case acceptance. From A - Z, this is how one of the world's best does it.
Only $199 thru Aug 26 (Normally $249)
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Where in the World is
Dr. Rasner?
Chicago AGD Chicago, IL Sep 16, 2011 Nova Southeastern University Ft. Lauderdale, FL Oct. 15, 2011
Edmonton and District Dental Society
Edmonton, Ontario
Jan. 13, 2012
Townie Meeting 2012
Las Vegas, NV
April 25-28, 2012
Dr. Joseph Nemeth
Southfield, MI
Nov 8, 2012
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"Steve Rasner provides an energy that keeps you on the edge of your seat, content that helps propel your practice to the next level, and the motivation to follow through! One of the best Practice Management speakers in the world today! He will help you realize your Dreams!"
~ Dr. Ron Goodlin, President,
Toronto Academy of Cosmetic Dentistry;
AACD Board of Directors;
Aurora, Canada
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Follow
Realizing The Dream
on
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