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Husband and Wife
Protocol # 26 *
 
 
When a new patient calls and indicates significant needs, the new patient coordinator will say the following:
 

husband and wife"Let me ask you, Mary, when you make significant decisions about medical or dental care, do you make them on your own or with your husband?"

 
When you ask this question you'll get two very specific responses.  Sometimes the patient will indicate they make their own decisions.  Others will tell you they make all their decisions "together."  Guess what?  You can give the presentation of your life, and if the patient doesn't make his or her own decision, you're toast. 
 
There is an abundance of advice that supports the notion that you only get one chance to make a good impression.  Remember that when you make your treatment recommendations.
 
 
* Excerpt from "The Protocol Book" 
 
One-on-One Coaching
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November, 2009
~ Husband and Wife
~ One-on-One Coaching with Dr. Rasner
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Don't Miss...
 
Dr. Rasner's article:
 
 
Dentistry Today
(October, 2009) 
Where in the World is
Dr. Rasner? 
 
Vancouver & District Dental Society
(Vancouver) 
Nov 2, 2009
 
Greater New York Dental Meeting
(New York, NY)
Nov 28-29, 2009
 
Toronto Academy of Cosmetic Dentistry
(Toronto)
Feb 5, 2010
 
Fifth District Dental Society of Kansas
(Overland Park, KS) 
Mar 15, 2010
 
Excellence in Dentistry
(Orlando, FL)
Apr 22, 2010
 
DH Baker Dental Lab
(Travis City, MI)
Apr 30, 2010
 
Louisiana Academy of General Dentistry
(Lafayette, LA)
May 7, 2010
 
 
 
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Realizing The Dream 
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