Booth Time
Volume 2 Issue 3
March/2012
In This Issue
Alert!
Method of Payment
Meet the Team
Quick Links

My Acount

Make a Payment

Toll Activity

Tag Mangement

Contact Us 

Coffee Break
Come meet the BESTPASS Team in person...

The next time you are in the Albany NY area, please stop in to visit with us. Enjoy a hot cup of freshly brewed coffee on us and meet the team that makes toll road use manageable.

Driving Test...

Two truck driving brothers are taking a driving test, and the instructor asks one a question. Your driving the truck and you are at the top of a mountain and your brakes go out. You notice an accident at the bottom of the mountain, what do you do? The trucker says the first thing I do is wake up my brother. The instructor asks what good is that going to do? And he replies, in all of the years we've been driving he ain't never seen an accident like the one we're about to get in to.

  

On the Road...

In the neighborhood? Stop by and say hello.


MATS

March 22-24, 2012

Rich, Mike & Tina

Booth #61032

ALERT...ALERT..VIOLATION PROCESSING!

Recently we have experienced an increase in customers attempting to have violation tolls posted directly to the BESTPASS E-ZPass account. Please be advised you are not authorized to make these requests and it will only delay the processing of your violations which could possibly cause them to go into collections for non-payment.

 

Violations should be handled as follows: Submit all NY State Thruway (NYSTA) and PA Turnpike (PTC) violations to support@bestpass.com for processing. NYSTA and PTC are the only agencies for which we are authorized to submit on your behalf and request the tolls be posted to the account. For all other agencies you must print and submit the violation processing forms (which stored on our website) along with the original violation notice and PAYMENT for the toll.

 

By following these simple procedures, it should improve processing time and reduce the number of violations going into collections.

my.BESTPASS.com SPOTLIGHT

SpotlightChange your Method of Payment

If you ever need to update or change your method of payment, make sure to check out this convenient and secure online tool.  From credit card to direct debt, direct debit to check or anything in between, you can go to my.bestpass.com login and easily change how you pay for your toll and bypass usage.  You can also use this page to update your credit card information before your expiration date is reached.  Make sure to check out this and many other tolls we have available to help simply and efficiently manage your toll and bypass account with BESTPASS. 

 

Check it out at: my.bestpass.com/tolls/mopchange.aspx

MEET THE TEAM

Christina "Tina" Francis - Customer Support Associate / Finance Administrator

TinaFor almost 2 years now Tina, has made it her business to ensure our customers receive superior service and support. Whether you reach out via phone, email, fax, or through our newest tool LIVEChat she is there to answer questions and complete requests. Tina is a key member of our support team, but she has also taken on a new task, she has become an integral part of the business office assisting with receiving and applying customer payments, invoicing, and processing MOP updates. She may have even reached out to you to let you know your credit card is set to expire; she does this to ensure there is no interruption in your service. While other agencies would just let a credit card expire and shut off the account, Tina makes it her business to alert customers and to gain updated information.  And... if your check was ever lost in the mail or eaten by the dog, you probably have talked to Tina.  As a mom, Tina has to balance her commitment to BESTPASS customers with her personal responsibilities. She spends quality time with her daughter through various sports activities and she has been elected parent representative on the school board 4-years running. Tina will be attending the Mid-America Trucking Show March 22nd through March 24th at booth 61032, if you get a chance, please stop by and say hello.

By truckers for truckers.  We're here for you.  If you have an idea on how we can better help you manage your toll and bypass usage, please let us know.  If we use your idea you'll receive an official Land's End BESTPASS shirt or pull-over.

 

From all of us at BESTPASS, thank you for making us part of your business.
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