 | Why the Web?
Reason #29
| Transparent Customer Service Efforts Put You in Charge
Seldom does a call to the Curve customer service line require the technician to do some research and call you back when they've found an answer. But it does happen. With our Web-based software our customers can track the progress being made on an open ticket. And because the system is on-line, our customers can check on an open ticket from anywhere, using any computer, at any time just so long as they have access to a computer with a browser and Internet access.
So why should you be excited about being able to track open tickets? Our transparency represents a different approach to customer service, one that places you in the driver's seat, rather than being subjected to a wait and see position. Our customers pay a small monthly subscription, which means we must exceed expectations and earn our customers' business with every call.
You can read more about Curve Dental's customer service by calling 888-910-4376 or read more on our website.
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| Fun Dental Facts
| Americans spend $2 billion per year on over-the-counter dental products, such as toothpaste, mouthwash and dental floss.
(American Hygienist Association Feb 2003) | |
| Free Webinars
| You can see Web-based dental software in action by joining one of our regularly scheduled webinars. One of our friendly dental software experts will show you why your practice should be using the Web to manage the practice.
- Thursday, Dec 30at 5pm ET/3pm MT
- Friday, Jan 7at 5pm ET/3pm MT
- Wednesday, Jan 19 at 1pm ET/11am MT
Additional dates and times available at our website. Click here to sign up today.
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| Classic Dental Humor
| Mother: Has your tooth stopped hurting yet?
Son: I don't know. The dentist kept it.
More Dental Jokes...
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| Does Your Practice Need More Staff? |
 | | Sally McKenzie |
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Power Thought: McKenzie Management
How do you know if you really need additional staff? Consider the following parameters. Check-in and check-out takes approximately10 minutes per patient.There are 480 minutes in an eight-hour workday. If your practice is seeing 15-22 patients per day, which would total 150-220 minutes of patient contact, one person should be able to handle front desk duties.
If the doctor has 14 or more scheduled patients a day, not including hygiene exams, he/she needs a second assistant. However, if the procedures are streamlined, one assistant can efficiently maintain two treatment rooms for a general dentist using two operatories and seeing 13 or fewer patients a day. Moreover, if your state allows for expanded functions for assistants start maximizing those resources. Patient dismissal should take two minutes, while disinfection of treatment rooms and cleaning/sterilization of instruments should take less than five minutes.
Remember, wages paid in your practice including the hygienist's but excluding the doctor's should be no more than 18% to 22% of gross income, not including payroll taxes and benefits. If the current gross salary expense is around 22%, adding another person will increase gross wages to 27%; this would put your practice well over the industry standard for payroll.
More about McKenzie Management...
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| Taking Care of Your Biggest Priority |
 | | Debbie Castagna and Virginia Moore |
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Power Thought: The Practice Source
Have you ever heard the following from your team:
"I can't spend time with the new patient on the phone. I have other things to do"
"I can't be with the patient in the treatment room. I have to get to my instruments."
If you're hearing these kinds of things from your team than perhaps tasks have replaced patients as a priority. A focus on tasks over patients-as important as those tasks may be-minimizes your chances of a being a great practice.
A change in perspective, attitude and priorities is in order. Swap the first two statements above with these:
"I love it when a new patient calls the practice! It's an opportunity to care for another person in the community."
"My job is to put patients first. I will get to the trays later."
What's more important now?
More about The Practice Source...
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| Your Turn to Speak |
 | | Share Your Story Today! |
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Get a FREE T-shirt When You Share Your Story
Nearly every dental practice in the U.S. uses computer software to manage their practice. Right now, most of these practices are using client-server software, which means they have some stories to share, such as:
- The time their server crashed and then they found out they weren't backing up the correct data
- The time they spent all weekend installing new upgrades only to find out the new upgrade would only work on newer computers
- The time they spent all night trying to get their remote login software configured correctly
Every one has a similar story to tell. Here' your chance to tell your story and get a reward at the same time.
Click here to tell us your story and we'll send you a genuine, limited edition, swanky Curve Dental t-shirt. Plus, you'll be entered to win an iPad in a drawing. Enter as many times as you please, but every story must be different!
Tell your story today!
Rules of Engagement: Every story is reviewed prior to publication. If your story is inappropriate for our story page it won't be published and you will not receive one of our killer t-shirts. When you share your story it will be published and accredited to you. Of course, when you submit your story you agree to having your story published on our website and elsewhere. The T-shirt you receive may or may not look like the T-shirt show above. Our iPad drawing is held two times per year: June 30th and December 31. Odds of winning are dependent upon the number of entries received. You must be 18 years or older to participate and reside in the US or Canada. If you win you will receive an Apple gift certificate that you can use at any Apple retailer or on-line to purchase an iPad. Apple will be responsible for all warranty and repair issues. You will be subject to Apple's gift card policies. We reserve the right to discontinue the storybook at any time for any reason. |
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