 | Why the Web?
Reason #27
| Exceptional Customer Service
Using Web-based dental software doesn't guarantee that you'll experience world-class customer service. But, this is an area wherein Curve Dental dominates the competition. Simply put, Curve Dental won't be beat in this area.
Why?
Because regardless of how cool Web-based dental software is, none of that matters if the customer can't talk to the company. That said, Curve Dental works just as hard on providing exceptional customer service as they do nifty software. All of their support technicians are experienced, dedicated rockstars who can help you get from point A to point B in a jiffy.
Says Dr. Angie Nauman of Curve's customer service, "When we run into problems we don't know how to solve, the incredibly friendly customer service team at Curve have walked us through our problems every time (and quickly, too)."
Of course, there are customer service advantages to Web-based dental software over client-server software. For example, the support technician, with your permission, can view your screen, which helps them resolve your issues quicker. That capability is native to the Web and doesn't require additional software or software installation and configuration.
You can read more about Curve Dental's approach to customer service by calling 888-910-4376 to learn more.
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| Fun Dental Facts
| Americans spent more than $2 billion on Halloween candy this year, which would fund the National Institute of Dental and Craniofacial Research for nearly six years. (ADA, November 2002)
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| Free Webinars
| You can see Web-based dental software in action by joining one of our regularly scheduled webinars. One of our friendly dental software experts will show you why your practice should be using the Web to manage the practice.
- Friday, Dec 17 at 11am ET/9am MT
- Wednesday, Dec 22 at Noon ET/10am MT
- Thursday, Dec 30 at 5pm ET/3pm MT
Additional dates and times available at our website. Click here to sign up today.
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| Classic Dental Humor
| Why didn't the dentist ask his secretary out?
He was already taking out a tooth.
More Dental Jokes...
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Nine Ways to Increase Your Practice Production from Within
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 | | Cathy Jameson, CEO Jameson Management |
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Power Thought: Jameson Management
- Go over dentistry diagnosed but untreated for your scheduled patients every day in your morning huddle. View these reports using your dental software, preferably Web-based dental software. Make a point of reviewing these problem area with your patients while in the chair that day.
- Ask your patients to fill out a Smile Evaluation questionnaire when they come in for their next appointment. Even if they filled one out as a new patient, their wants and needs may have changed over time and here is a place to pinpoint those hot buttons.
- Ask for referrals.Give at least two business cards to each patient at each appointment to give to friends and family for referrals.
- Use the digital camera effectively and regularly to show your patients the areas of needed attention in their mouths. A picture is worth a thousand words!
- Educate! Make sure you have ample patient education material available for your patients.Before and after albums in the reception area, attractive brochures about specific treatments, educational videos, such as those found in Curve Dental.
- Be persistent and proactive in your continuous care program. Use your Web-based dental software to help you locate patients that have "fallen through the cracks" in their continuous care and begin an effective campaign to get back on board with their hygiene appointments.
- Market to your patient family. Your Web-based dental software can provide you with ample reasons to stay in contact with your patient family, thus solidifying their relationship with you.Use this software to stay in front of your patients for birthdays, post-treatment letters, educational letters, and notes to referring doctors, to list a few.
- Amp up your case presentation system.Time to revamp how you are presenting treatment to your patients?Get this system revitalized and give your patient the best possible through excellent communication skills and technological skills (i.e. use of digital and intra-oral camera shots).Bring your patients in need of extensive treatment back in for a new and improved presentation - you may have found a new way to get to "yes"!
- Behold the power of the hygiene appointment! Give yourselves ample time in the hygiene appointment to go over dentistry needed in your patients' mouths.The use of the digital camera in a hygiene appointment can prove to be a very powerful tool for case acceptance.
More about Jameson Management...
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