AUGUST 2010 · No. 8 the web-based dentist An Argument for the Web #8: Your data is backed up and taken "off-site" every hour of every day. Good for you if you're backing up your data every day. You're doing much better than a lot of other practices. But you still need to make sure your backup tape or drive or whatever is not left in the office over night. So now you have to give someone the huge responsibility of taking the backup home every night. Will that person take care to make sure the backup tape is not left in the car, in their purse, or sitting on the kitchen table? Do you smell any HIPAA violations? Why mess with all the trouble, worry and stress? When you switch to Curve you'll never worry about data backup for your patient information again. Call 888-910-4376 to schedule a demonstration. More... Classic Dental Humor Man: "Darling, your teeth remind me of the stars" Woman: "Because they gleam and sparkle" Man: "No, because they come out at night! More Jokes... Fun Dental Facts A toothpick is the object most often choked on by Americans Contact Info Curve Dental, Inc. 424 W. 800 N. #202 Orem, UT 84057 Tel. (801) 851-5175 Sales 888-910-4376 sales@curvedental.com www.curvedental.com Patient Education Never Ends, Even When Your Patient is on the Phone Linda Miles Power Thought Linda Miles For those practices that have dead silence or outlandish music on hold, what a lost opportunity to enthusiastically educate the patients about the practice, the dentist, or the team and to show excitement for the procedures performed or courses taken that set this practice ahead of others. You can also have soothing music in the background. Remember dead silence or outlandish music makes people count up the faults of those who keep them waiting. Patient education actually makes some patients and callers say "put me back on hold for a minute, I want to hear the rest of that message". Know the courtesy of the hold button: Caller #1 deserves top priority of your time. If your scheduling coordinator is on line #1 and line #2 rings, the caller can hear the other line ringing and they know you are the primary phone person. Tell caller #1, "I have another call coming in but I promise to be back to you in less than 60 seconds."Answer line #2, if it is a simple 30 second response such as what time is my appointment tomorrow 10 or 10:30? Answer that question. Any others take the name and number of the caller and phone them back within ten minutes. Taking numbers and returning calls is much more efficient than having two or three people at the desk take calls. (In larger group practices this is handled differently). More About Linda Miles & Associates... Celebrating New Years Every Month Katherine Eitel Power Thought Katherine Eitel I love New Years!  A new beginning.  A new chance to get it right.  And just like we do every year, many of us make resolutions which will somehow manifest our goals toward a better life.  How would you like to have a New Year... every month?  You can if you follow Marc LeBlanc's small business formula.   In an earlier MM Stretch, I mentioned a great weekend retreat I attended a couple of years ago: Marc LeBlanc's Achiever's Circle Weekend for Small Business Success.  One of the many great concepts I walked away with was the notion of starting your year over...  every month. Marc's idea is:  instead of looking at your numbers and monitoring how you are doing against the goals you set in January...  You should be looking at your numbers once a month on a rolling 12-month average vs. a calendar year.  On the first of every month, you look at your numbers for the last 12- months, note any trends, make your adjustments, "reset" your counters... and start again.  A New Year every month!   You have 11 more chances a year to "start over."  11 more chances a year to make course corrections.  11 more chances a year to celebrate your successes.   So on this February 1st, I raise my glass and wish you another very HAPPY NEW YEAR!   Katherine Eitel is the master trainer to whom hundreds of healthcare consultants have turned to become great trainers themselves.  Whatever your road blocks, Katherine will help get your team to the next level, thinking for themselves, truly caring about patient service and becoming strong leaders in your practice. More about Katherine Eitel... curvespecial $1,000 savings! Offer Expires September 30, 2010 A special offer better than any government stimulus package: Save $1,000 when you make the switch to Curve Dental before the end of September. Of course, you can't combine this any other offer. You can ask. You can beg. Maybe you'll get lucky. Maybe you won't. But, one thing's for sure: You'll save $1,000 when you switch to Curve. Plus, you'll be the coolest doctor in town! Bonus! For more information call 888-910-4376 Copyright ©2010 Curve Dental. All Rights Reserved.

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