ARTA and ARTA Canada Help Clarify
Delta Air Lines Reissue Fee Policy

Nothing New

Scottsdale, AZ and Toronto, 19 February 2010: The Association of Retail Travel Agents (ARTA) and ARTA Canada wish to clarify that a Delta Air Lines policy widely reported in the media today which alleged that Delta was charging a new $50.00 fee for voluntary changes to travel agency issued tickets is nothing new.

Delta officials confirmed to ARTA and ARTA Canada today that the policy reported as being something new was actually instituted in April 2006. The policy, in place for nearly four years and applicable to U.S. and Canadian online and traditional travel agencies, can be referenced in the Delta Resource Center of WorldAgent Direct under "Booking".

The External Reissue Charge, as it is called, does not apply to changes which are the result of irregular operations, schedule changes, or involuntary rerouting.

About ARTA 

ARTA has always been at the forefront of those industry changes which have strengthened the agency community. Founded in 1963, and for the past 47 years, the Association of Retail Travel Agents is the largest non-profit association in North America that represents travel agents exclusively. 

ARTA is headquartered in Scottsdale, Arizona. ARTA is the strategic partner of Canadian-based ARTA Canada. For more information about ARTA, please contact Ms. Pat Funk, ARTA's Executive Director, at 1-866-369-8969 or by e-mail to

About ARTA Canada 

ARTA Canada is the largest non-profit federally incorporated professional association of travel retailers in Canada, the members of which consist exclusively of travel agencies and travel agents. In addition to advocating fair and equitable treatment of travel consumers, ARTA Canada represents the commercial and strategic interests of its member travel agencies and travel agents in a variety of national and provincial domains including regulatory and legislative matters, automation, technology, sales and marketing, and distribution.

ARTA Canada is based in Toronto and is the strategic partner in Canada of the U.S.-based Association of Retail Travel Agents (ARTA). ARTA Canada is the Canadian member of UFTAA, the United Federation of Travel Agents' Associations. Complete details and an online ARTA Canada membership application and secure payment are available on its web site at

    ARTA  |  4320 North Miller Road  |  Scottsdale, AZ  |  85251 

ARTA Canada  |  2 Carlton Street - Suite 1000  |  Toronto, Ontario, Canada  |  M5B 1J3