St Ambrose  Parish Pulse
    A Newsletter for Parish Leaders
      Diocese of the Midwest, Orthodox Church in America
November 2010; 2010 # 5
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Past Parish Development Ministry Articles
Glory to Jesus Christ!
Glory Forever!
Welcome to the November 2010 issue of Parish Pulse.

This issue contains articles on:
  • Parish Development Grant Update
  • Info on Misconduct Policy Enforcement
  • Parish Charitable Ministries
  • Spiritual Gifts Workshop Dec 3/4; Dayton OH
  • Pre-requisites for Good Stewardship
  • Stewardship Practices
  • Why Pledging
  • Video of the Month
  • Lessons learned from Mystery Visitors
  • A Mormon's First Visit to an Orthodox Church
We apologize if you receive duplicates of this newsletter. Follow the link at bottom to remove one of the addresses in our data base.

Joseph Kormos
Parish Life and Development Ministry
Diocese of the Midwest

Inquirers Course
Don't Forget Existing Materials!

It's easy for all of us to forget about useful materials that have "been around" but are still of great value.Inquirer cover
One example might be the "Orthodox Inquirers Course". The class is designed for a group setting to be taught by priests, deacons or lay catechists. It can easily be adapted to individualized discussions.
The material breaks down into three sessions: Who We Are; What We Believe; How We Live.


Click here to download the slides
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Parish Health Grant Update
Grant Receiving Parishes Launch New Ministries
 Over the past three years over fifteen development grants have been given to Diocesan parishes to assist in trying out new internally or externally focused ministries. Some grant projects fly immediately into action. Others take awhile to get moving. Planning, recruiting, unforeseen delays are all a normal part of life.
The following is an update on some recent progress.Project Mexico Book Cover

St Mark's Rochester Hills MI
A group of teens from St Mark's participated in a mission trip to Project Mexico in June 2009. They summarized their experiences in a 44 page chapter book and a  26 page coloring book which has now gone to print. The Parish Development Grant covered cost for developing the publications which are now complete.


Christ the Savior Church, Chicago

Fr Joseph Honeycutt
Fr. Joseph Huneycutt
Christ the Savior Church, LaSalle St has used its grant money to inaugurate a series of a speaking engagements designed reach out to lapsed Orthodox in neighborhoods near the church. First session in the series was held recently with Fr. Joseph Huneycutt, priest at St. Joseph Antiochian Orthodox Church in Houston Texas, speaking on the relevancy of the Orthodox Faith in society today.  Fr. Honeycutt's talk will be posted soon on Ancient Faith Radio.


Additional sessions with different speakers and topics will be held soon.

St. John's Church, Warren OH
The parishioners at St. John's Church in Warren OH recently staffed a kiosk in a local mall for the month of October. The Development grant covered start-up costs for the kiosk.
Warren Mall Stand
Parishioners prepared to answer to their Orthodox faith at Mall Kiosk.


Fr. Jonathan Cholcher, parish rector, indicates the project to date is an overwhelming success from his perspective.

"The stand hopes to generate a small financial, profit  but the spiritual dividends are the real benefits.  Hundreds of people pass the stand each day. Many stop to check out the icons, books, "three-barred" crosses, etc., ask questions, and inquire about the Church. A Muslim woman purchased a catechism -- genuinely wanted to know about the Orthodox Christian Faith.  And the people working at the stand have grown immeasureably in their confidence of our Faith," noted Fr. Jonathan.

The parish is considering plans to continue the Mall stand on its own twice a year, one month in the Fall and one in the Spring.

Holy Trinity Cathedral, Chicago
Holy Trinity Cathedral in Chicago, is capturing the stories of long time parishioners --and the parish's heritage -- via video interviews.

Work is proceeding on editing the recordings to create a video that tells the parish story in a way that honors  parish inheritance, and the values that underlie it -- while  projecting that inheritance into the future.  
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Spiritual Gifts Workshop at Dayton OH Parish
Session Open to All Begins 7:00 PM Friday 12/3 & Concludes Sat 4:00 PM


Called and Gifted session
...to equip the saints for the work of ministry, for building up the body of Christ

St. Paul Church, Dayton OH is the site of a two day workshop on exploring spiritual gifts entitled, The Called and Gifted Workshop, Fri/Sat December 3-4, 2010. The workshop is the final event in the parish's 25th anniversary year.


Fr. Michael Butler will lead the workshop which has been  adapted for Orthodox parish situations from material used extensively in Roman Catholic parishes as a means to identify and put to work members of the parish who are gifted to help their parishes do parish ministry. 

More info on the goals, content and agenda can be found here.

Anyone interested in attending needs to register using this form There is a modest registration fee of $25/person; $40/family. Save $5 before Nov 21.

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Diocesan Assembly Attendees Review Misconduct Avoidance Practices
Slides and Other Useful Documents are Available on Diocesan Website
Delegates to the 49th Midwest Diocesan Assembly received a thorough briefing on proper practices to avoid sexual misconduct in their parish.

Glass door
Worker installs glass in rector's office door for open environment
Michael Herzak, President of Insurance Systems, an insurance agency specializing in insuring Orthodox Churches, reviewed key legal and practical factors to help parishes maintain a vigilant attitude toward their duty to protect the safety of all parishioners.

A few key points from the session:
  • Parishes need to be able to demonstrate that they took consistent systematic action to prevent an event in the context of the specifics of their parish facilities, programs and people.
  • Churches are sued for a variety of reasons including: Negligent hiring; Negligent supervision; Personal liability of "Directors and officers"; Punitive damages.
  • A written plan is important. It should cover: Who will be able to work with children; how will they be screened; safe practices to follow; Hhow to respond to allegations. An example plan from a Diocesan parish can be found here.
  • Priests are required to report abuse allegations.
    • "...a member of the clergy, rabbi, priest, minister, or any person or layperson acting as a leader, official, delegate, or other designated function on behalf of any church, religious society, or faith is required to report the abuse or neglect of a child..." Ohio Statute
  • Take the following actions:
    • Formally adopt OCA policy 
    • Get signed release forms on-file for ALL employees and volunteers 
    • Request  national criminal background checks
    • Open door rule --if no window
    • six month rule
    • never ever allow a person with a history near children
Slides from the session are available here.

To view photos from the Assembly click here.

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Charitable Ministry Shines Through in Parish Reports
Mentor OH Harvest for Hunger
Parish teens offer service to others.
Growing up as a youth in the Orthodox Church (more than a few decades ago --guess the number of decades correctly -- win fabulous prizes!) we recall little awareness of the needs of outsiders. Parishes dealt with their own needs and were often unresponsive to the call to do Christ's work in the world. The focus was on "ours".

We couldn't help but notice then a seeming heightened consciousness for charitable action as an important element of parish life in the parish reports delivered at the recent Diocesan Assembly.

One Parish's List
The following is a list of efforts -- personal and parish sponsored - reported by one parish of 110 members. A nice, "balanced portfolio"of ministry efforts:
  • 100 complete Thanksgiving Dinners
  • Three soup kitchen projects (full meals cooked & served to over 100 people)
  • Grocery Food Cards distributed as needed
  • Assisting parishioner with medical bills
  • Sponsored travel expenses for a member to be home for Christmas
  • Parish charity fund supports internal & community needs
  • $2,000 of Lenten alms distributed for various charitable projects
  • Sponsored graduation open house for needy family
  • St. Nicholas Uganda Children's Fund
  • Parishioners spend 6 mos./yr. in Africa providing school fees, uniforms & supplies for needy.
  • Project Mexico (11th year of participating). Twelve participants in 2010
  • Quarterly support of Ancient Faith Radio.

Other Projects from Various Parishes

  • Established charitable works committee: goal to hold a charitable event each quarter.
  • Stocked book bags and coats for 25 inner city elementary school aged children.
  • Hosted Christmas charitable outreach for over 100 families receiving groceries.  Gifts were purchased, bagged & personally delivered.
  • Host Red Cross blood drives.
  • After Christmas day Liturgy choir sings carols and delivers gifts to residents of nursing home.
  • Church school prepares and delivers Pascha baskets to the parish shut-ins.
  • Hygiene health kits for IOCC
  • 25 cartons of foodstuffs to local food pantry.
  • Homeless shelter housed 430 women and children; 4300 volunteer hours
  • Provide a neighborhood playground at the church
  • After school program for neighborhood kids
  • After school Arts program -expanding to include reading math & homework assistance
Let us not break our arms 'patting ourselves and our parishes on the back' -- but it doesn't hurt acknowledge progress either.
                                                      
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Stewardship Webinar Summary
September Session Summarizes Effective Stewardship Management Principles
webinar collageIn September our Parish Development Ministry offered a well attended webinar on the topic of developing an effective stewardship methodology for your parish. The presenter was Fr. Gregory Jensen of Madison WI. Father Jensen knows of what he speaks, having accrued specific experience as a leader of non-profit fund raising at Duquesne University. He shared much of that experience with the audience.

Access Materials On Line
If you weren't among the 60 or so who attended live or by accessing the archived recording then you can access the following via these links:
 The following articles contain some key points that Fr. Jensen covered -- supplemented with a few good practice ideas we've picked up along the way as well.
                           
Pre-Requisites of An Effective Parish Stewardship Effort
Some Foundational Points
 Before we get into the "how to" of good stewardship practice it may be useful to discuss some foundational issues which are critical --but not solely related to stewardship.

Good Fiscal Management and Communication
audit guidelines
A pre-requisite of stewardship participation is convincing parishioners their contributions are well managed. Tools to assist with audits are on the Diocesan website.

Nobody gives money to a sloppy outfit -- or a murky one. Strong, regular effective fiscal management and reporting is a must. Keep parishioners engaged. This includes:
  • Quarterly letters explaining how funds are being used and the status of stated priorities.
  •  Take particular care in managing restricted and temporarily restricted funds. Clearly call these out in year end reports. Communicate with donors about their desires on spending of these restricted  donations. Don't accept donations if you cannot agree to their restrictions.
  • Aggregated summaries of stewardship status (# of households participating; average, median, # of households above $3K/yr and $10K/yr.)

Scrub the Budget

When the annual stewardship canvas begins 'green eye shades' folks instinctively turn their attention to saving on long distance, changing light bulbs, resetting air conditioning or checking for new gas suppliers. These are important, valuable ideas but they' can intentionally or unintentionally take the wind out of the pledge effort. Deal with this before stewardship time.


But Don't Cut Core Efforts

So, eliminating waste is important. On the other hand it is also important to not cripple vital efforts that are important to the core mission of your parish. And it's also important not to allow the saving mentality to stifle the need to create a vibrant parish whose budget includes something more than utilities, costs and priest salary.  As the saying goes: "YOU CANNOT SAVE YOUR WAY TO GREATNESS"


Why Give Generously? Let's Just Sell Something!
The incessant drive to discover another fund raising effort can be also be a stewardship killer. As we visit parishes it is easy to conclude that the number one competency of Orthodox Christians is finding something new to sell. Knives. Coupon books. Cookies. Crafts. Dinners. (Pirogi sales are exempt from any implied criticism!)
Pirohi workers
The "kitchen cabinet" takes time out from brainstorming another fund raising opportunity!

Instead of buckling down to teach members to return a responsible portion of the resources God has shared with them to the parish, many a well planned canvass has been sunk by the suggestion of yet another new fund raising project. "If we can sell 793 premium knife sets we won't need to give as much to the church."

Stewardship Before Fund Raising
We're not suggesting fund raising can't play a valuable part of parish life. However we do suggest that as a matter of parish policy and practice:
  • Work to support the budget first with parishioner donations.
  • Only consider fund raising after most members have pledged meaningfully .
  • Limit fund raising to a modest portion of the budget.
  •  Focus all or most income outside the parish -- for doing Christ's work in the world

"Fun"(d) raisers can generate fellowship and community. (They can also generate bruised feelings. "You make pirogis like THAT?") But usually the net income per hour of effort is small. That effort can often be better used for core ministries of the parish.

                            
Positive Stewardship Development Practices
Ten Good Practices
OK now lets focus on ten (count-em) specific parish stewardship development practices.

1. Stewardship is NOT Begging
You need the proper mind set. Asking for a stewardship commitment to the parish should not be thought of as begging. Few people are inclined to aggressively support a parish or charitable institution that appears desperate, apologetic, timid or embarrassed. Avoid talking about parish needs and financial distress.

Stewardship is also not "arm twisting", "shaking someone down", "pressuring" or "giving until it hurts". Parishioner/stewards are not "targets" or "in our cross hairs".

Stewardship is about helping people learn to be
cheerfully generous in support of Christ's work.  Stewardship is basically making a fundamental commitment to work with God in our whole lives.


In the words of Fr. Thomas Hopko: "As Christians we acknowledge God as Creator and Owner of all. We realize that none of our words, actions, powers or properties are our own, to do with as we please. We receive them from God. We possess them - but they are not really ours. The resources we enjoy - and from which we give - are ours only by derivation. All blessings flow from God."


2. You Have to Ask
It has been proven over and over again that in virtually any philanthropic endeavor involving raising donations for important purposes, in order to be successful you have to ask people for a commitment. In fact the principal reason people do not give is that they have not been asked to give. You rarely gain commitment to a big idea purely on the basis of the concept itself. You have to ask people to go along. To commit.

"Pledge systems", or "all member canvasses", are an opportunity to "ask" respectfully and properly. One of the reasons, in our opinion, why the "dues" method is ineffective is that it provides no opportunity to present stewardship properly. It is based on "equal share"and a minimalism mentality -- and this method essentially precludes "asking". (We'll cover more of this in the next article.)

3.  Prepare the Soil
"Letting the parish know that the pledge canvass is nearing is critical," noted Fr. Jensen. He suggested this includes a "pre letter" and a series of sermons describing broad dimensions of stewardship, talents, giftedness and the spiritual basis for responsibility and generosity. Some parishes, having admitted that they've really never been taught about stewardship are developing a series of classes for members.

4. A "Unified Effort" - Not an Endless Stream of Requests
By creating a "unified ask" based on hopeful futures we cause people to focus on the total mission of the parish. They think more about possibilities - and less about costs and expenses.
They focus on helping to build a hopeful Christian community -- that has a future.

So don't pummel parishioners with continual separate appeals, collections and participation fees -- no matter how worthwhile the topics may be. This merely teaches people that responsible support is among many options for them to "consider". And, since they can reasonably assume that this request will be followed by many more they often hold back on full commitment to the parish.

Instead ask once and ask effectively. In many cases the object of special appeals can and should be included in the parish budget. Work to have the parish budget express the values and priorities of the parish -- and then ask people to sign on to their responsibility to support those priorities.
(For more thoughts on parish budgeting see this article.

5. Use a Stewardship Committee/Team
Stewardship is not 'the priest's job'. (Alone). In many cases the priest is NOT the most potent 'asker'. ("Oh, Father, we understand, you HAVE to say this.") And, it is not the parish treasurer's job (alone).

The topics of stewardship and generosity become a wonderful opportunity for laity to take an important role in strengthening the parish.

Girls on Tractor
How Do We Continue to Build a Parish for Them?
A key role of the Stewardship Team is to reiterate the parish mission & future in understandable terms. Good stewards consider the needs of current AND future generations.
Good practice is to establish a stewardship committee. Two to four respected parishioners should plan and execute the canvass. Including the treasurer and the rector on the committee is a must.

The committee:
  • Prepares an annual stewardship letter including a summary of past accomplishments enabled by parish funds.
  • Creates a pledge form and even an annual stewardship brochure
  • Communicates annual ministry priorities in a compelling way.
  • Reviews current aggregated stewardship data and establishes goals for the canvass effort.
  • Plans the canvas activities.
  • Presents the annual stewardship appeal to the parish at coffee hour, a pledge breakfast or via video.
  • Monitors results and organizes follow-up.
6. Advanced Preparation: Vision >>  Purposeful Priorities >> Budget
The Stewardship team runs the canvass. But they are not in charge of defining the parish vision. That job belongs to the parish council.

Generating solid commitment to the canvass requires expressing a solid future in terms of how your community intends to do an ever better job of doing Christ's work -- and the money needed to do it well. This cannot be done in 2-3 weeks. Starting the stewardship implementation
Blurry Vision Chart
Clear priorities are critical. However without an overarching Parish Vision individual priorities often seem random & disjointed. A different story every year.
cycle three weeks before budget time results in a budget that is probably only about keeping the lights on and paying the priest. It  screams: 'poor preparation' and 'business as usual'. That in turn assures you of a tired, "same old" response to your annual canvass. 
 
Roughly the proper steps include:
  • Vision - Express a clear overarching Gospel centered vision for the parish future. Update it once every 3-5 years.
  • Priorities - Refine the vision into a real, clear understandable actionable, set of shared 1-3 year priorities of the parish. Balance internal and external priorities. Some charitable. Some educational. Some spreading the gospel. Some facilities. Different parishioners will resonate differently with each area.
  • Budget - Express the priorities concretely in a 5, 3 and 1 year version of the parish budget.
  • Ask - Then ask people to pledge to the budget. "This is what we can do together."
The above (vision; priorities; budget; ask) are critical parish governance tasks. They require more than 20 a minute discussion before returning to important topics like putting stripes on the parking lot.

If as a parish council you just can't find time for these topics... well, ... that's a topic for a future newsletter.

7. Leaders Lead - Parish Council Pledges First

Speaking of the Parish Council, its members MUST lead in collectively committing to PROPORTIONAL, GENEROUS, JOYFUL support of the parish budget. We hesitate to say that Parish Council roles should be limited to large donors -- but parish council members must model exemplary stewardship within the context of their resources.

The stewardship chairperson's job will be easier if he/she is able to state: "One of the reasons I feel good about standing before you to share this year's stewardship effort is that I know that every member on the parish council has already supported the parish with a serious, willing, proportional personal pledge..."

8. How Much? -- Something "Meaningful"
Often parishioners will ask "How much should I give?" Do ask for an important, meaningful, proportional commitment. Don't ask for an equal portion of the budget. ("If we all give x...")
And, don't limit potential commitment by asking for a specific amount or even a specific percentage of income.
"I never recommend focusing on a tithe (ten percent) for a variety of reasons. The most important is that some, who may be willing and able to give more than ten percent, will be limited by that suggestion."  said Fr. Jensen.

Stewardship data
A 2007 Midwest Diocese study found that 73% of households in dues based parishes offered under $1000/Lyra while pledging parishes had 36% of HH under $1k/Lyra.  22% of pledge based household's offerings exceeded $3000/Lyra.
Our webinar speaker offered another reason for not recommending specific amounts or strategies for deciding amounts. "One of the biggest motivators for people as part of non-profit giving is autonomy. People are motivated by having decisions under their control, discerning their own responses to situations."

Like
most teenagers, when told what to do many adults get busy building the case against the advice. Instead help them conclude how valuable the work of the parish is to them. People invest in free will giving in much the same way as they do in any investment. When they believe in the results to be achieved by the donation, they participate aggressively.   

9. Rite of Entrance
St G  College group
Good stewardship is a responsibility of all adults --even young adults.

Make sure the pledge form is part of your new member welcome packet and is unapologetically explained and provided to new members. Follow up if no commitment is offered after the decision to become members. The responsibility to support Christ's work through the parish is not optional! Also remember to place appropriate info on the new members section of your parish website.(New members section? What new members section! Also a future discussion.)

The same goes for parish youth who have have grown up to be (or at least think of themselves as) young adults. They should not be "excused" because they are young or "just starting out". Too many parishes offer an unwitting free pass to young members --
church school
Grow good stewards from an early age.
only to find out that at age 38 they are still not active stewards. Learn to ask in the right way -- helping young adults to feel important and needed for their talents and their often limited financial resources.

10. Start Young
Grow good stewards as children. We often hear parishioners say, "We were never taught about 'this'". Parents who were not taught about stewardship responsibilities are unlikely to teach good habits to children. Dedicate 1-2 weeks of church school lessons annually to stewardship. The best parish stewardship system will have a hard time weaning adults of old assumptions and bad habits. Form good Christians when they are young.
                           
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Pledging 101
The previous articles frequently use the terms "all-member canvass" and "pledging". For most parishes in the Diocese these are now familiar terms. However a few parishes are only now considering the inevitable transition to a pledge system or are in the midst of a transition. For those transition parishes, and for others needing a review, we offer some information on pledge systems.

Most parishes making this transition are leaving a dues based approach. The dues method tends to be a minimalistic flat rate for all and normally is derived from or leads to a sort of least common denominator thinking about supporting the parish. It leads to a sense of legalism instead of a viewpoint of generosity and freedom.

Pledge Basics
Here are seven basic points of what a pledge system is about:
Pledge form
Sample parish pledge form reminds of expectations of membership and offers calculation guidelines for percentage giving.
  1. Annual Review - The pledge is the platform for encouraging each parishioner to review their responsible support of the parish annually. Its part of a spiritual check up.
  2. Grateful Proportionate Share - Parishioners are asked, usually by letter or parish presentation to responsibly and sacrificially offer a "grateful share" that is NOT an equal share but proportional to their resources. You make a commitment to share with others the gifts that God has given you in proportion to your income and means.
  3. Integrated - It is designed to be a single integrated appeal -- not the opening volley in a parade of requests.
  4. Planning Tool -The pledge is used by parish leaders to understand how much income to expect.
  5. Form/Card - Parishioners are asked to indicate their intentions in writing. This is simply part of a good exercise to assure that each parishioner/household has prayerfully considered their donation --instead of simply continuing with their same giving pattern.
  6. Private - The information is not shared with anyone other than those with an absolute need to know --normally the parish treasurer.
  7. Not Binding - The pledge is an estimate of giving. Every parish understands that things can change for you. If so contact the priest or treasurer and adjust your estimate.
"I don't want to fill out the card"
This last item is worthy of further comment. As we work with parishes on stewardship the most prevalent obstacle for effective pledge systems is the "I don't want to fill out the form because my financial situation might change and I don't want to let the parish down," objection.
OCA Stewardship Chart
A 2002 OCA Study of parish life showed that the majority of parishes use a pledge system. Many non pledging parishes were in "serious decline". No pledging parishes were in 'serious decline.
Some thoughts. First of all it's an estimate not a mortgage you're signing.

Secondly, the user ofthis objection implies that they are being highly responsible by not providing an estimate of giving. The opposite is actually true. Asking parish leaders to guess about your intentions is the height of irresponsibility. And being unwilling to think through the idea of giving back the first fruits of the financial gifts bestowed on you, and indicating your intentions is actually selfish and borderline lazy.

Why Pledging?
The above information describes what a pledge system looks like and how it works. (It is really quite simple.) But inevitably in the early stages of a parish's transition to a pledge system we often hear the question "Why are we doing this?" According to Fr Anthony Scott of Stewardship Advocates, the following are some of the key benefits of a good pledge system:
  1. Teaches proper stewardship - first; proportional; commitment. Generosity is central to being a Christian
  2. Provides an excellent framework for saying thank you
  3. Provides repeated amount of annual unrestricted capital
  4. Establishes habit patterns of giving now and teaches future generations
  5. Creates sense of ownership (in the proper sense) of the parish annual vision of ministry
  6. Generally increases donations -- primarily on the high end. Pledging parishes see many more tithing donations at or above 10% of income.
  7. Leads to fewer appeals
  8. Less need for fund raising... freeing up precious volunteer time... more time for Christ
  9. Forces reiteration of parish mission each year
  10. Compels the parish to account for how it uses money.
  11. Creates resources: new programs of service; outreach.
  12. May align parish priorities and activities more closely with the New Testament.
  13. "Rite of entrance" for new members. 
  14. Deepens relationships between parish members and the parish. People who are generous with their financial resources are more likely to be generous with their time commitments.
  15. Produces giving that leads to special, major and planned gifts.
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Video of the Month
Why Belong to the Church?
Jeremy Begbie
Jeremy Begbie - a theologian and professionally trained pianist specializes in the interface between theology and the arts
 Jeremy Begbie is a professor at Duke Divinity School. It goes without saying then that he is not Orthodox. Nonetheless the following quote seems valuable to anyone faced with the question of what the Tradition (and tradition) of the Church has to offer people. (We've long since lost the original source of this quote.)
 
"Jeremy Begbie says learning to be a Christian is like learning to play piano - there really is something to learn. There are standards, there are right and wrong ways of doing things. We need to learn to submit ourselves to the well established tradition. Just as we can recognize the difference between noise and music, so too we can recognize the difference between determining our own beliefs and ethics and being a real disciple of Christ the Master. I decide to play the piano...in other words, I become an apprentice to a  tradition provided by others, a whole set of tried and tested skills, an accumulated knowledge with a very long history. I learn standards of excellence; I submit my choices, preferences, and tastes to standards already held and tested by others. I learn what is considered "musical" and "unmusical," what counts as good phrasing and poor phrasing, what makes a composer "great" rather than mediocre."

As we looked a bit deeper into Prof. Begbie, we found this 13.5 minute YouTube video interesting. In it he expounds on the relationship between theology and musical arts.
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Lessons Learned from Mystery Visitors
How Do Visitors React to Your Church?

mysteryworshipperWe found this article "When being an unbeliever qualifies you for a church job" to be interesting. It deals with the trend of churches hiring consulting organizations to send paid "mystery visitors" to experience their church from an outsiders point of view and report the results.  Showing proper hospitality to visitors is an important topic and we've covered this idea before. (See Mystery Worshipper Reports.)

restroom sign
Perhaps parishioners understand this sign!


Four themes are common in the mystery visitor's reports:

  1. While congregations may be friendly, they really mean they are friendly to each other. The mystery visitor can feel lost and excluded.
  2. Most churches have greeters at the beginning of the service, but neglect to offer support and guidance for new-comers after the service is concluded.
  3. Signage in the churches is an issue. If there are multiple entrances, visitors don't know where to enter or where to go once they're inside.
  4. Often the language on the sign is "internal" speak.
Importance of Post Liturgy Greeting and Guidance
We think item two is incredibly important. We've spoken to numerous people, particularly those who were at the time new to an Orthodox Church, who report
they were greeted upon first arrival at the new church but at the end of liturgy the greeters were of no help in the transition to coffee hour. They admitted to being highly intimidated about staying for coffee hour -- not knowing what to expect or not having someone with whom to sit. 
A Mormon's First Visit to an Orthodox Church
"Two Words Came to Mind: "Beautiful' and 'Reverence'"
For an interesting and largely positive account of a Mormon's first visit to an Orthodox Church follow this link. We can all use more natural greeters like the lady "Andrew" encountered.

The reactions of the visitor to the church building and to Orthodox worship is illuminating and invigorating. The article is a blog posting --so the follow on comments of (mostly Mormon) readers are also interesting.
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As always we offer a warm thank you to all of you for allowing us to continue our efforts in this ministry. Thank you for reading these newsletters and for your feedback and encouragement.

In Christ,

Joe Kormos
Parish Development Ministry Leader
Diocese of Midwest
513.683.1911