Knight Views, a monthly newsletter from Dimension 11


January 2011
 
In This Issue
Performance Evaluation
Thank You
Sherry's Corner...Customer Service
Quote
Performance Evaluation
perfornance evaluationsOh yes! It's time to start the year and look forward to performance appraisals. Trouble is, most managers loath giving them and most employees hate getting them. They feel it is an opportunity for managers to tell them what they are doing wrong.

What a conundrum - needed but not liked. Perhaps it's time to try a different approach. The purpose of a performance appraisal is to help people achieve their goals. So lets look at this from a different perspective:
  • What if you were to ask the individual what goals he/she would want to achieve in order to assist with the developmental goals?
  • Ask the individual to set his/her timeline to reach the milestones to get to these goals?
  • Ask how you could help in accomplishing their goals?
  • Ask how you could praise him/her once the goal has been accomplished?
When you're sitting together, you now have the chance to be a team - each contributing to the success of the organization.

Together, you can discuss how these goals can be achieved so the individual can see success. As the supervisor or manager, you are helping develop your personnel rather than simply leaving it at feedback alone.

This might just make for a successful way of encouraging people do their job right. What do you think - worth a try?
Thank You
thank youWhen was the last time you said these two little words? They aren't rocket science; they're just good manners.


In this day and age, sometimes we forget the little niceties that make the work place a nicer place to spend our 8 hours.


Try it! - Thank you for holding the door, thank you for completing the report on time, thank you for your innovative idea on.... It just might brighten your day - I know it will brighten the day of the person who hears it.

    

   
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Sherry Knight, President of Dimension 11 Ltd.
Sherry's
Corner
Customer Service

You've heard about customer service, right? Recently I had the best customer service experience I've ever had. I was shopping with my husband at Brooks Brothers. Not feeling great that day, I sat while he shopped.

Salina's customer service was "over the top". This young woman offered me tea, brought it from the 3rd floor, sat and chatted - just a little. It really brightened my day.

Once I was feeling a little better, she ran and got a blazer I had admired. After three tries, we found the right style and size. And then, she switched the buttons (on her own as the tailoring department didn't have any buttons) to a more suiting style.

What's your Christmas "Customer Service" story?

Contact me at sherry@dimension11.com
Quote
"It is better to look ahead and prepare than to look back and regret."
 

--Jackie Joyner-Kersee
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