Knight Views, a monthly newsletter from Dimension 11


February 2010
In This Issue
Succession Planning...Transition Risk
Ask Great Questions to Open Up Communications
Sherry's Corner...Pay it Forward
Quotes
Are You Missing Out On the Most Valuable Workers?
older_workers
Consider this."The dramatic increase in the number of middle-aged and older workers in the . . . labour force is transforming the world of work. People are exploring working longer, new career and employment options, and the use of experience in new and challenging ways. There is a need to rethink how we see middle and older adulthood."--Working Longer, American Management Association

What is your organization's stand on this topic? There are many benefits to hiring older workers. Many say seasoned workers are the most valuable. What can they bring to the job that is so beneficial?
  • Knowledge, wisdom, and experience gained from years of work and learning
  • Emotional intelligence so they know how to deal effectively and appropriately with people they encounter, whether fellow workers or customers
  • Problem solving skills, developed over years of facing problems and dealing with them productively
  • Honesty, responsibility, dependability, focus, organization, and maturity
  • The ability to be excellent mentors and role models, setting a good example for others
  • Confidence built up over years of work ensures they share ideas and thoughts openly and diplomatically
  • Loyalty...they are often used to staying with one employer rather than moving around to various jobs like younger workers do
  • Desire to learn, grow and adapt, the same as younger workers
So what are the drawbacks of keeping or hiring older workers? I'm not sure. Maybe they won't be staying as long with the organization as younger workers could (although younger ones do change jobs quite often). That need not detract from all the strengths they bring to the job.

Valuable workers are there for the hiring. Don't miss out!
Ask Great Questions to Open Up Communications
Ask Great Questions...an article by Dimension 11 Ltd.
Try these tips on improving communications by asking great questions:
  • Begin questions with "what" and "how." You'll get much more information as these will be open-ended questions.
  • Keep your questions short and specific.
  • Listen, really listen, to the answer and respond to what was said. This keeps the conversation going, so it doesn't turn into an interrogation.
  • Silence is golden after asking a question; don't jump in to fill it. This pause lets the question sink in and you may get a more considered answer

    

   
Dimension 11 Ltd. information@dimension11.com
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Sherry Knight, President of Dimension11 Ltd.
Empty Spaces

On a plane to Ottawa I watched a movie, All About Steve. There was a short line towards the end about how natural it is for us as humans to fill empty spaces.

It got me thinking. It's true-we fill our time, we fill our mind, we fill our conversations with words when we feel the space is empty.

Perhaps we should just stop, give it some thought and, rather than merely fill the empty spaces,  do/think/say something of value.

Will you take on the challenge I have given myself? Let's spend some concrete time filling those empty spaces with doing something nice for ourselves, filling our mind with good thoughts about ourselves, and having positive conversations!

Unstoppable
older_couple
Get Sherry's new book, Unstoppable. Just $20 + taxes (and S&H if applicable). Call 800-303-2315 or email unstoppable@dimension11.com to get your signed copy today!
Quotes
"The great thing about getting older is that you don't lose all the other ages you've been." --Madeleine L'Engle
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