Succession Planning...Transition Risk
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So you've hired the "perfect" candidate. Skill, ability, experience, education, personality . . . all come together into what looks like a perfect fit for the job and the organization. But it's not working out that way. In fact, the hiring decision seems to be a dismal failure. What's happening?
Leadership IQ conducted a study that found 46% of new hires fail within 18 months. According to The Center for Creative Leadership, that number jumps to 66% for senior management. Yikes! That's a whopping expense--both time and money--for the organization. What can you do to support new hires in their transitions into new positions? How can you increase hiring success?
- Ensure your selection criteria takes into consideration all variables in job requirements and duties, and determine the capabilities of each candidate during the interview process. Keep in mind, though, past success does not guarantee future success; it depends on a good fit amongst the individual, the organization, and the position.
- Introduce developmental activities early on and create accountability for follow-through.
- Develop systems and processes for capturing knowledge and passing it from experienced workers to new hires.
- Encourage and support coaching, work shadowing, and mentoring to help the new hire get up to speed more quickly.
- Review staff opinions (perhaps have them do an anonymous survey) and exit interview information to find out why people stay and why they leave. This is a valuable source of feedback on what may need to change and how to improve.
By putting a special emphasis on helping the new hire settle in and get comfortable as quickly as possible, the job will be done sooner and more efficiently, and the organization will keep ticking along smoothly. |
Ask Great Questions to Open Up Communications
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Try these tips on improving communications by asking great questions:
- Begin questions with "what" and "how." You'll get much more information as these will be open-ended questions.
- Keep your questions short and specific.
- Listen, really listen, to the answer and respond to what was said. This keeps the conversation going, so it doesn't turn into an interrogation.
- Silence is golden after asking a question; don't jump in to fill it. This pause lets the question sink in and you may get a more considered answer.
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Sherry's
