|
|||
 |
|
|
|
|||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||
|
||||
Atmos Energy in Franklin has been using Segways for about 3 years to read their meters. Kenny Hay, Operations Superintendent at Atmos said
the efficiency of the meter reading process has
increased by 30%. Atmos currently has 3 Segways for
their meter readers. The meter readers carry them in
their pick-up trucks to the neighborhoods they're going
to read. They set up a ramp to unload the Segways,
and off they go.
It was a beautiful day when Kathy Quartermaine &
Scott Holder (liaisons) went out to observe one meter
reader, Josh Mullins. What a great day to be outside
on the Segway! Of course, along with the good days
come the ones that are cold, rainy, hot, etc.
On the days the meter readers finish reading their
meters early, they spend a couple hours in the
afternoon cross-training. Kenny said that they actually
have 2-3 days at the end of each month when all
meters have been read and the meter readers can
cross train all day. It's a great way to learn other jobs
at Atmos!
When Atmos implemented the Segway usage 3 years
ago, the goal was to become more efficient. An added
benefit this year has been the cost savings on
gasoline, even though it wasn't the intention to start
with.
|
||||
|
||||
|
||
When calling into the center for a locate request, you never can tell who might answer the phone.... You might just end up speaking to some hippie, the police, Sarah Palin or a ninja. These are just a few of our agents that decided to
answer phones in costume on the scariest day of the
year, also known as our annual in-office Halloween
party.
|
||
|
|
||
While the first part of the year was spent getting
settled into our new facility and training new locate
request agents, the second half of the year has been
spent in working with geo remote trainees. Since
7/1/08 we have trained a total of 36 people to enter
their own locates directly into our system.
Approximately 42% of these people have been trained
via our WebEx site from the comfort of their own
offices. In addition to the people already trained and
using remote entry, there are more classes
currently scheduled before the end of the year.
Before taking the actual class, part of the pre-
certification process is to view 6 online training videos
(the longest is approximately 12 minutes; the others
average 5-7 minutes long). After viewing the videos
there is a test for each one that needs to be
completed. After all the tests have been completed,
we go over each question with the prospective trainee
to ensure there is no lingering confusion
By checking the online calendar, it is possible to see
which dates are open and available and you can
actually reserve a date while still on the calendar. If
you see an open date that would work into your
schedule, please go ahead and reserve it for
yourself - making sure to include your name,
company name, email address and telephone
number.
Barbara Hopper (our trainer) will get back to you to confirm the class date and also to schedule the test review with you. (If you fail to include important information, she will have no way of getting in touch with you to confirm the date.) |
||
|
|
||
How do you promote 811?
We want to share with everyone through our e-
newsletter how 811 is being promoted throughout
Tennessee. We hope you will send a picture and/or
short story of how you are promoting 811 at your utility
or company. We'll share it in our newsletters during
2009.
We shared in a previous e-newsletter how we at
Tennessee One-Call System are helping to support
and promote 811 by now doing business as
Tennessee 811 and our new logo.
In this issue we would like to share one of the many
ways that the City of Lebanon Gas Department
promotes and supports 811. This picture was sent to
us to show how they have changed the graphics on
their trucks to promote calling before you dig. The
truck pictured is used by their locator everyday. What a
great moving billboard in Lebanon!
|
||
|
|
||
Effective 1/1/09, Tennessee One Call, will start
charging $1.00 (one dollar) for every
successfully "delivered" emergency voice notification.
A delivery is defined as a finalized log entry which
indicates that the agent has either spoken with
someone or left a voice mail regarding the emergency
ticket. We will follow the same processes and phone
numbers in calling out emergencies as we have done
in the past.
Please note that this ONLY refers to the voice
validation phone call on emergency tickets. This has
NO effect on the delivery of your tickets via email, ftp or
fax.
In light of this, each member must decide whether
they want to continue to receive the voice notification
and/or change their schedules of when that call is
made.
The call-center has gathered data for anyone
interested in finding out approximately how many
emergency callouts they would have received. Please
contact the center and our receptionist, Dana, will
have that information.
Once we have your information, we will make the
changes in a timely manner. You do not have to wait
until the first of the year to notify us of your decision.
Please click on the link shown for a more detailed
explanation or please give us a call at 615-367-1110
or call 811 and ask to speak with Dana.
|
||
|
|
|
|
Tennessee 811
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
|
|
