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On Saturday, September 25th, Tennessee 811
participated in the City of Murfreesboro's Employee
and Family Safety Day and Picnic. The event was
held at a beautiful city park and the weather couldn't
have been better for the 800 or so people who came
out for a day of family fun.
Each employee was required to visit each safety
display and talk to the vendor. They then needed to
have their card stamped in order to be eligible for the
great prizes that were being given away.
If your utility is holding an employee event similar to
this or a customer appreciation day, don't forget to
contact Tennessee 811. We would be more than
happy to come out if our schedules allow and meet
your employees and customers. We love to help
spread the word that safe digging is everyone's
responsibility.
Contact Kathy Quartermaine at 615-367-1110 ext. 7180 or by email at kquarter@tn onecall.com for an event that you would like to schedule. |
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Tennessee One Call has initiated a system whereby
member utilities may view their facilities in a web
browser. This allows for database verification, and/or
updates to member databases, based on what the
member presently has on file with Tennessee One
Call.
This is a very useful tool. To utilize this system, the
member would need to contact the call-center and ask
for the IT Manager. Once the member has been given
a user name and password, they can only access
their own database, view the grid or spatial structures
that make up their database, then email the changes
to the center for updating. This update then gets
applied and the changes are uploaded nightly. The
next day, or beginning of the work week, the member
may log back on to view the changes.
Phase 3 of this project will allow the member to mark
and adjust their databases on-line using a set of
drawing tools, and submit the changes to the call-
center. The call-center will then analyze the changes
to make sure that nothing looks out of place and apply
these edits. The edits will then be placed back on-line
for the member to finalize. After the changes are
approved by the member, they will be implemented
in production. This part of the process (Phase 3) is
nearing completion. We are about two-thirds
complete. More to follow later.
Please contact the center for further information and to
start using the Member Services process. This tool
will greatly help keep the member informed about
what databases they have on file with the call center.
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Tennessee One Call will soon be migrating servers to
a disaster recovery site, also known as a co-location
center, for protecting the services we provide in the
case of a natural disaster striking the existing call-
center.
We presently utilize redundant servers for "fail-over"
protection in the center, but have lacked a "disaster
recovery" solution off-site. We have been working on
setting up a disaster recovery solution for some time
now, and all of the pieces have finally come together
wherein we can move forward with this process.
The D.R. site will have backup copies of all data, real-
time data synchronization, and the ability for an agent
to "repoint" their call-taking application to continue
taking locates in the case of, for example, a tornado
hitting the main call-center.
There are a couple phases to this project and as the
process continues, we'll provide updates.
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This summer Tennessee 811
and Kentucky 811 participated jointly in a Family Safety
Day at Fort Campbell. This is the second year the two
organizations have joined together to support our
soldiers and their families.
The day long event draws about 5,000 soldiers, wives, children and other family members. Many wives/husbands come with their children alone to the event because their spouse is overseas. Fort Campbell believes strongly in the safety of their
military families - both on duty and off. That's one of
the reasons they invited one-call to participate - they
understand the importance of safe digging.
Fort Campbell has been extremely pro-active in
encouraging both those living on base and those
living off to call 811 before they dig.
Both Tennessee 811 and Kentucky 811 were proud to
be a part of this family safety day for those that so
selflessly serve our country and their families.
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Effective 1/1/09, Tennessee One Call, will start
charging $1.00 (one dollar) for every
successfully "delivered" emergency voice notification.
A delivery is defined as a finalized log entry which
indicates that the agent has either spoken with
someone or left a voice mail regarding the emergency
ticket. We will follow the same processes and phone
numbers in calling out emergencies as we have done
in the past.
Please note that this ONLY refers to the voice
validation phone call on emergency tickets. This has
NO effect on the delivery of your tickets via email, ftp or
fax.
In light of this, each member must decide whether
they want to continue to receive the voice notification
and/or change their schedules of when that call is
made.
The call-center has gathered data for anyone
interested in finding out approximately how many
emergency callouts they would have received. Please
contact the center and our receptionist, Dana, will
have that information.
Once we have your information, we will make the
changes in a timely manner. You do not have to wait
until the first of the year to notify us of your decision.
Please click on the link shown for a more detailed
explanation or please give us a call at 615-367-1110
or call 811 and ask to speak with Dana.
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Tennessee 811
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
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