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In accordance with the Underground Utility Damage
Prevention Act Section 65-31-108 (b), all member
utilities are required to notify Tennessee One Call
System that the operator (the member utility) has
marked the approximate location of its underground
facilities as required by this section or that the
operator has no underground facilities in the
proposed area of excavation.
Effective Jan. 1, 2008, all members will be mandated to Positively Respond to the Positive Response System. This is accomplished by using the online application provided ( http://tnprs.korterraweb.com ), or by using your own, in-house ticket management system. This process can also be streamlined by using the KorWeb application provided by Tennessee One Call. KorWeb is an automated ticket management system used for receiving location requests. It includes an automated method to positively respond to locate tickets. A demo of both the KorWeb application & the Positive Response System is available on our web site at www.tnonecall.com under "Demos". For member utilities that want to start using the
system in the manual, web-entry mode, please
contact us at the center for your user logins and
password.
Anyone may obtain completion information concerning their locates by going online, http://tnprs.korterra web.com, to view the response to tickets. As the member utilities respond to tickets using the Positive Response System, the status of the tickets will automatically update. If you are just using the Positive Response System to search the status of a ticket(s), no login ID or password is required. This application is also demonstrated on our web site under the Demos link. For utilities that receive a high volume of tickets and
use automated methods of receiving and ticket
management, your best bet will be an automated
upload to the positive response servers. A document
can be sent to you outlining the format that the
responses need to follow for correct entry
into the positive response system. Please contact the
center if you would like a copy of the format document
emailed to you.
If anyone has any questions, please contact Holly
Mayo, Liaison, 615-367-1110 ext. 7102. or Scott
Holder, Liaison, 615-367-1110 ext. 7140. Holly or
Scott can also provide Login and password
information.
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Tennessee One Call has initiated a system whereby
member utilities may view their facilities in a web
browser. This allows for database verification, and/or
updates to member databases, based on what the
member presently has on file with Tennessee One
Call.
This is a very useful tool. To utilize this system, the
member would need to contact the call-center and ask
for the IT Manager. Once the member has been given
a user name and password, they can only access
their own database, view the grid or spatial structures
that make up their database, then email the changes
to the center for updating. This update then gets
applied and the changes are uploaded nightly. The
next day, or beginning of the work week, the member
may log back on to view the changes.
Phase 3 of this project will allow the member to mark
and adjust their databases on-line using a set of
drawing tools, and submit the changes to the call-
center. The call-center will then analyze the changes
to make sure that nothing looks out of place and apply
these edits. The edits will then be placed back on-line
for the member to finalize. After the changes are
approved by the member, they will be implemented
in production. This part of the process (Phase 3) is
nearing completion. We are about two-thirds
complete. More to follow later.
Please contact the center for further information and to
start using the Member Services process. This tool
will greatly help keep the member informed about
what databases they have on file with the call center.
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Tennessee One promotes safe digging procedures.
More than 150 people gathered in the Family Life
Center at First Cumberland Prebyterian Church in
Lewisburg Sunday, May 18th, for a gas safety and
awareness meeting sponsored by BP Pipelines, East
Tennessee Natural Gas, Texas Eastern Transmission
Corporation, Atmos Energy, Lawrenceburg Utility
Systems and the Lewisburg Gas
Department.
Special Thanks to the Marshall County Tribune for their article. Also, please reference the PIPE calendar for
upcoming events.
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Utility Companies or Contractors now have the
opportunity to be trained on geo-remote by attending a
WebEx training session. Geo-Remote, as most of you
know, is the software that allows you to enter your own
tickets in real-time, and receive your ticket verification
without having to call, fax or email the center with your
ticket requests. These training sessions are offered
by
Tennessee One Call using the WebEx Training
Center
Software.
If anyone has ever attended a WebEx webinar, they
know it can be very informative depending on the
content. We have created 6, "on-demand" training
modules which are self-paced. Included are tests
which evaluate your ticket-entry knowledge and a final
live session.
After completing the modules and tests, the
user will be invited into a live training session with our
trainer, Barbara, who will then answer any questions
regarding the self-paced modules, then proceed with
much greater detail on the mapping portion of the
ticket. This live session should only last about an
hour and can be viewed from your own office using a
web browser, thus eliminating travel to the Tennessee
One Call center for training.
Please call Barbara Hopper at 615-367-1110 ext 7192 for more information. |
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Tennessee One Call
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
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