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Tennessee One Call System has purchased our own
building, which is located at 1850 Elm Hill Pike,
Nashville, TN 37210. It's about 2-3 miles away
from our old center which was located in an office
park. The new facility is approximately 9,000 sq ft,
compared with our previous suite of about 7,000 sq
ft.
The move took place in mid December, 2007, and the staff has been adjusting to the new facility. If you are in the neighborhood, please stop by for a tour. |
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Tennessee One Call has initiated a system whereby
member utilities may view their facilities using a web
browser. This allows for database verification, and/or
updates to member databases, based on what the
member presently has on file with Tennessee One
Call.
Phase 3 of this project is now complete. We are
currently testing this phase. As mentioned in the last
newsletter, this will allow the member to mark and
adjust their databases on-line using a set of drawing
tools, and submit the changes to the call-center. The
call-center will then analyze the changes to make sure
that nothing looks out of place and apply these edits.
The edits will then be placed back on-line for the
member to finalize. After the changes are approved by
the member, they will be implemented in production.
Please contact the IT Manager/GIS Coordinator, Bill
Berzins, at (615) 367-1110 (x7126) for further
information and to set up access to the Member
Services process. This tool will help keep the member
informed about what databases they have on file with
the call center.
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Utility Companies or Contractors now have the
opportunity to be trained on geo-remote by attending a
WebEx training session. Geo-Remote, as most of you
know, is the software that allows you to enter your own
tickets in real-time, and receive your ticket verification
without having to call, fax or email the center with your
ticket requests. These training sessions are offered
by
Tennessee One Call using the WebEx Training
Center
Software.
If anyone has ever attended a WebEx webinar, they
know it can be very informative depending on the
content. We have created 6, "on-demand" training
modules which are self-paced. Included are tests
which evaluate your ticket-entry knowledge and a final
live session.
After completing the modules and tests, the
user will be invited into a live training session with our
trainer, Barbara Hopper, who will then answer any
questions regarding the self-paced modules, then
proceed with much greater detail on the mapping
portion of the ticket. This live session should only last
about an hour and can be viewed from your own office
using a web browser, thus eliminating travel to the
Tennessee One Call center for
training.
Please call Barbara Hopper at 615- 367-1110 ext 7192 for more information. |
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Tennessee One-Call is happy to announce the
release of our Positive Response System. Member
Utilities may now login at http://tnprs.korterra web.com
to provide a response to the locates that are received
from Tennessee One Call System. Members will need
to obtain a login ID and password to use the system.
This process can also be streamlined by using the
KorWeb application provided by Tennessee One Call.
KorWeb is an automated ticket management system
used for receiving location requests. It includes an
automated method to positively respond to locate
tickets. A demo of both the KorWeb application & the
Positive Response System is available on our web
site at www.tnonecall.com under "Demos".
For member utilities that want to start using the
system in the manual, web-entry mode, please
contact us at the center for your user logins and
password.
Anyone may obtain completion information concerning
their locates by going online, http://tnprs.korterra
web.com, to view the response to tickets. As the
member utilities respond to tickets using the Positive
Response System, the status of the tickets will
automatically update. If you are just using the Positive
Response System to search the status of a ticket(s),
no login ID or password is required. This application
is also demonstrated on our web site under the
Demos link.
For utilities that receive a high volume of tickets and
use automated methods of receiving and ticket
management, your best bet will be an automated
upload to the positive response servers. A document
can be sent to you outlining the format that the
responses need to follow for correct entry into the
positive response system. Please contact the center if
you would like a copy of the format document emailed
to you.
In accordance with the Underground Utility Damage
Prevention Act Section 65-31-108 (b), all member
utilities are required to notify Tennessee One Call
System that the operator has marked the approximate
location of all its underground utilities as required by
this section or that the operator has no underground
utilities in the proposed area of excavation. In order to
meet the needs of our customers and members, this
will be done voluntarily through DEC. 31, 2007.
Effective Jan. 1, 2008, all members will be mandated
to Positively Respond to the Positive Response
System. This can be done using the online
application, using KorWeb or using your in-house
ticket management system. There will be no charge
for this service through the end of the year. In addition,
those that choose to use KorWeb, will not be charged
for the use of the system for the remainder of 2007.
If anyone has any questions, please contact Holly
Mayo (615) 367-1110 (x7102) or Scott Holder (x7140).
Login & password information may also be obtained
from either Holly or Scott.
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Tennessee One Call
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
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