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Tennessee One-Call is happy to announce the
release of our Positive Response System.
Member Utilities may now login at http://tnprs.korterra
web.com to provide a response to the locates that
are received from Tennessee One Call System.
Members will need to obtain a login ID and password
to use the system. This process can also be
streamlined by using the KorWeb application
provided by Tennessee One Call.
KorWeb is an automated ticket management system used for receiving location requests. It includes an automated method to positively respond to locate tickets. A demo of both the KorWeb application & the Positive Response System is available on our web site at www.tnonecall.com under "Demos". For member utilities that want to start using the
system in the manual, web-entry mode, please
contact us at the center for your user logins and
password.
Anyone may obtain completion information concerning their locates by going online, http://tnprs.korterra web.com, to view the response to tickets. As the member utilities respond to tickets using the Positive Response System, the status of the tickets will automatically update. If you are just using the Positive Response System to search the status of a ticket(s), no login ID or password is required. This application is also demonstrated on our web site under the Demos link. For utilities that receive a high volume of tickets and
use automated methods of receiving and ticket
management, your best bet will be an automated
upload to the positive response servers. A document
can be sent to you outlining the format that the
responses need to follow for correct entry
into the positive response system. Please contact the
center if you would like a copy of the format document
emailed to you.
In accordance with the Underground Utility Damage
Prevention Act Section 65-31-108 (b), all member
utilities are required to notify Tennessee One Call
System that the operator has marked the approximate
location of all its underground utilities as required by
this section or that the operator has no underground
utilities in the proposed area of excavation. In order to
meet the needs of our customers and members, this
will be done voluntarily through DEC. 31, 2007.
Effective Jan. 1, 2008, all members will be mandated
to Positively Respond to the Positive Response
System. This can be done using the online
application, using KorWeb or using your in-house
ticket management system. There will be no charge
for this service through the end of the year. In addition,
those that choose to use KorWeb, will not be charged
for the use of the system for the remainder of 2007.
As always, if anyone has any questions, please
contact Bill Turner, Executive Director, 615-367-1110
ext. 7122.
For Login and password information, contact Bill Berzins, IT Manager / GIS Coordinator, at 615-367-1110 ext 7126. |
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Tennessee One Call has initiated a system whereby
member utilities may view their facilities in a web
browser. This allows for database verification, and/or
updates to member databases, based on what the
member presently has on file with Tennessee One
Call.
This is a very useful tool. To utilize this system, the
member would need to contact the call-center and ask
for the IT Manager. Once the member has been given
a user name and password, they can only access
their own database, view the grid or spatial structures
that make up their database, then email the changes
to the center for updating. This update then gets
applied and the changes are uploaded nightly. The
next day, or beginning of the work week, the member
may log back on to view the changes.
Phase 3 of this project will allow the member to mark
and adjust their databases on-line using a set of
drawing tools, and submit the changes to the call-
center. The call-center will then analyze the changes
to make sure that nothing looks out of place and apply
these edits. The edits will then be placed back on-line
for the member to finalize. After the changes are
approved by the member, they will be implemented
in production. This part of the process (Phase 3) is
nearing completion. We are about two-thirds
complete. More to follow later.
Please contact the center for further information and to
start using the Member Services process. This tool
will greatly help keep the member informed about
what databases they have on file with the call center.
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We have included a Spanish Version of the Tennessee Underground Utility Damage Prevention Act, which can be accessed from a link on our main page, or you can click on the link below. |
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Utility Companies or Contractors now have the
opportunity to be trained on geo-remote by attending a
WebEx training session. Geo-Remote, as most of you
know, is the software that allows you to enter your own
tickets in real-time, and receive your ticket verification
without having to call, fax or email the center with your
ticket requests. These training sessions are offered by
Tennessee One Call using the WebEx Training Center
Software.
If anyone has ever attended a WebEx webinar, they
know it can be very informative depending on the
content. We have created 6, "on-demand" training
modules which are self-paced. Included are tests
which evaluate your ticket-entry knowledge and a final
live session.
After completing the modules and tests, the
user will be invited into a live training session with our
trainer, Barbara, who will then answer any questions
regarding the self-paced modules, then proceed with
much greater detail on the mapping portion of the
ticket. This live session should only last about an
hour and can be viewed from your own office using a
web browser, thus eliminating travel to the Tennessee
One Call center for training.
Please call Barbara Hopper at 615-367-1110 ext 7192 for more information. |
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Tennessee One-Call and KorTerra Announce
Partnership to Offer KorWeb Services
Minneapolis, MN -October 15, 2007 -The Tennessee
One-Call Center and KorTerra, Inc. are pleased to
announce their partnership to provide KorWeb to the
members of Tennessee One-Call. KorTerra's One-
Call program, KorWeb, provides an innovative and low
risk opportunity for One-Call Centers to provide state
of the art technology to their members and solve many
of the Call Center problems at the same time. This
program along with some of the innovative ideas
being implemented in Tennessee, will make
Tennessee One-Call, second to none in services to
members.
"Providing KorWeb to the membership at Tennessee
One-Call, will provide members with the latest
technology to receive and manage their one-call ticket
information" said Bill Turner Executive Director of
Tennessee One-Call. "It will also provide an easy way
to respond to the Positive Response System (PRS)
deployed in Tennessee. The PRS will enable all
stakeholders, including excavators, to retrieve the
latest information concerning their one-call requests."
Some of the key advantages of offering KorWeb to the
Tennessee One-Call members are:
"One of the concerns in Tennessee was to provide
their members with an easy to use Positive Response
System," said Chris Stendal, KorTerra
President. "KorWeb will do this in such a way as to
make it effortless for the members to comply with the
new system. KorWeb also provides advanced
technology and ticket management capabilities that
will benefit all one call members in the state and
make excavation safer."
Some of the key technologies available in the KorWeb
service include:
KorWeb is the most comprehensive one call ticket
management software application and is entirely web-
based. Therefore, no software is installed on the
client computer; all that is needed is an Internet
browser. Tennessee One-Call members can access
their one-call tickets via KorWeb anywhere, anytime
they can access the Internet. There is no setup, or
ongoing maintenance and support fees. Setup is
simple and KorTerra takes care of the whole process
for the member, so they can receive their locate tickets
in KorWeb within 24 hours.
About KorTerra, Inc. Since 1990, KorTerra, Inc.
has developed mobile computing and workforce
management solutions for the utility industry. They
have worked with major utilities, contract locators and
municipalities to develop a variety of Utility Workforce
Management systems. The software effectively
manages on-time response, management reporting,
positive response, and keeps track of locating team
performance in a real-time, mobile and paperless
environment. KorTerra also provides ASP services;
capabilities that allow KorTerra to host the software on
their servers with customer access to the application
via the internet. KorTerra software interfaces every One
Call Center and is used by Utilities, Municipalities and
Contract Locators across North America. Today, over
20,000,000 tickets are managed by the KorTerra
application annually. To learn more about KorTerra
and see what their customers are saying about the
KorTerra product suite, go to www.korterra.com, or
contact via telephone at 952-368-1911.
About Tennessee One-Call.Tennessee One-
Call System, Inc., is a non-profit Tennessee
corporation established in 1983, whose mission is to
act as an advance notification service to operators of
underground facilities anywhere within the state.
Tennessee One-Call is governed by a Board of
Directors and is the only such service in Tennessee.
Tennessee One-Call is recognized as the "official"
one-call service for the state of Tennessee.
Tennessee One-Call is a shareholder in Progressive
Partnering, Inc., a group of non-profit one-call centers
that came together in 1997 to develop call center
software that focused on performance rather than
profits and directly addressed the call centers' needs.
The result was GeoCall, call center management
software which is now used in seven states. For
more information go to http://www.tnonecall.com
For additional information contact:
Tennessee One-Call System, Inc. Bill Turner, Executive Director 2525 Perimeter Pl. Dr. Suite 118 Nashville, TN 37214 Phone: 615-367-1110 Fax: 615-366-5021 http://www.tnonecall.com KorTerra, Inc. Chris Stendal, President 8170 Mallory Court Chanhassen, MN 55317 Phone: 952-368-1911 Fax: 952-368-3818 Email: [email protected] |
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Tennessee One Call
email:
[email protected]
phone:
(615) 367-1110
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