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Tennessee One-Call, will host its Annual Membership
Meeting and 10th Annual Golf Tournament March
29th, 2007. The annual meeting will start at 9:00am
and the golf tournament will start around noon. Both
the meeting and tournament will be held at Windtree
Golf Course in Mt. Juliet, TN.
Please RSVP for the Annual Meeting by March 16,
2007 to Jeri Bess at 615-367-1110 x7100 or email:
jeri@tnonecall.com. For those planning to attend the
Annual Meeting, lunch will be provided.
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Some of the counties that we have updated within
the past month are:
As always, if anyone can provide us with contact or
source information regarding basemap datasets, we
would greatly appreciate it. Your contact at TOCS is
John West, at ext 7113.
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KorWeb is a web services based ticket management
application, built utilizing KorTerra’s extensive
knowledge of the damage prevention industry and
utilizes the latest Microsoft technology to receive
your One Call Locate requests and process your
positive response messages.
The KorWeb internet product was developed in
response to changes in the One Call industry to meet
the one call locating requirements of municipalities,
utilities and contract locating organizations.
KorWeb is based upon the award winning product
KorTerra C/S, which is used by 1000’s of locators
across the United States. In addition, KorTerra is able
to receive tickets from every One Call Center in the
nation and communicates positive response back to
every One Call Center mandating positive response.
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Partners In Protecting Everyone
The PIPE program is done for this year. We will have results from the campaign in upcoming newsletters. |
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From June 2006 through mid-February 2007, 365
users have signed up to use the ETicketing
program. Out of those users, 5655 tickets were
created. As time passes, we hope more people will
take advantage of this ticket entry option.
ETicket has replaced our older Email Ticket Entry form
on our website. Please consider using ETicket since
it's easier to use, and the turn-around time for your
ticket is quicker.
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On March 10, 2005, the Federal Communications
Commission approved the use of 811 as a national
call-before-you-dig telephone number. This three-
digit-number will connect anyone intending to dig
with their respective one call center. Implementation
of this process is currently underway and will be fully
operational in April 2007.
The "call811" website has been updated and improved
quite a bit. Check it out by clicking on the link.
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We had been mentioning a product, InBox Rules from
TopShare, in this newsletter as somewhat of a
solution to auto-print tickets that you receive by
email. You can still continue to use this product.
However, it turns out, that if you are using
Microsoft's Outlook email client, you can set up a
ruleset that will also automatically print. We would
recommend you give this a try first rather than using
a 3rd party application. Those that have set up
Outlook to do this have been very satisfied. It's fairly
straightforward by using the rules wizard in Outlook.
You will find this under Tools / Rules Wizard or
Tools / Rules and Alerts. It depends on which client
version you are using.
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TOCS offers you a way to enter your tickets in
real time. It's called GeoRemote, and is
basically a way to remotely enter your own tickets
using GeoCall, which is our call center ticket
application.
The basic idea is that you login remotely to our
servers, start up GeoCall and enter your tickets in a
live environment. Since you are in real-time, you
would receive your ticket number as soon as you
clicked on save.
Before using this method, you must attend a training
session at the TOCS call center. The training takes
about 2-3 hours and is hands-on. If you are
interested in this method of ticket entry, you may
view a demo by clicking on the link. If you would like
to schedule a training class, or would like more
information, please contact Barbara Hopper at 615-
367-1110 ext 7192.
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Starting January 1st, 2007, TOCS started charging 25 cents extra for any ticket received via fax. If you would like to receive tickets by another method, such as email, data stream or ftp, please give us a call. (800-351- 1111) A quick update shows that we still have about 180-
200 members that are still using an active fax output
in some fashion. Members that have been receiving
tickets by fax since the 1st of the year, and those
that are still receiving by fax, will soon receive an
invoice for the 25 cent charge.
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Tennessee One Call
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
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