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Just a reminder..On January 1st, 2007, TOCS
will be charging 25 cents extra for any ticket
received via fax. If you would like to receive tickets
by another method, such as email, data stream or
ftp, please give us a call. (800-351-1111)
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We are presently working on Rutherford county point
addresses and a new Mud Island road structure in
Shelby county. Some of the counties that we have
updated within the past month are:
As always, if anyone can provide us with contact or
source information regarding basemap datasets, we
would greatly appreciate it. Your contact at TOCS
will be John West, at ext 7113.
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KorWeb is a web services based ticket management
application, built utilizing KorTerra’s extensive
knowledge of the damage prevention industry and
utilizes the latest Microsoft technology to receive
your One Call Locate requests and process your
positive response messages.
The KorWeb internet product was developed in
response to changes in the One Call industry to meet
the one call locating requirements of municipalities,
utilities and contract locating organizations.
KorWeb is based upon the award winning product
KorTerra C/S, which is used by 1000’s of locators
across the United States. In addition, KorTerra is able
to receive tickets from every One Call Center in the
nation and communicates positive response back to
every One Call Center mandating positive response.
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Partners In Protecting Everyone
The PIPE program is done for this year. We will have results from the campaign in upcoming newsletters. |
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From June through mid-October 2006, 139 users have
signed up to use the ETicketing program. Out of
those users, 1382 tickets were created. As time
passes, we hope more people will take advantage
of this ticket entry option.
ETicket has replaced our older Email Ticket Entry form
on our website. Please consider using ETicket since
it's much easier and the turn-around time for your
ticket is quicker.
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On March 10, 2005, the Federal Communications
Commission approved the use of 811 as a national
call-before-you-dig telephone number. This three-
digit-number will connect anyone intending to dig
with their respective one call center. Implementation
of this process is currently underway and will be fully
operational in April 2007.
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InBox Rules is a 3rd party application, that will
automatically print to the default printer of where the
emailed tickets are sent, once they are detected by
the software plugin, to your Outlook email client. At
the present time, this software is free.
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TOCS offers you a way to enter your tickets in
real time. It's called GeoRemote, and is
basically a way to remotely enter your own tickets
using GeoCall, which is our call center ticket
application.
The basic idea is that you login remotely to our
servers, start up GeoCall and enter your tickets in a
live environment. Since you are in real-time, you
would receive your ticket number as soon as you
clicked on save.
Before using this method, you must attend a training
session at the TOCS call center. The training takes
about 2-3 hours and is hands-on. If you are
interested in this method of ticket entry, you may
view a demo by clicking on the link. If you would like
to schedule a training class, or would like more
information, please contact Barbara Hopper at 615-
367-1110 ext 7192.
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Tennessee One-Call, with the help of Appalachian
Electric Membership Cooperative, is helping to
organize a new Damage Prevention Committee that
will include Jefferson, Hamblen & Grainger Counties.
The first meeting will be held on November 8th at
11:30 at the offices of Appalachian Electric – 1109
Hill Drive in New Market. Lunch will be provided by
Utiliquest.
The purpose of a Damage Prevention
Committee to provide open lines of
communication concerning on-going projects, new
projects & damage prevention BEFORE an incident
occurs. We invite all interested stake holders in
these counties to attend. For more information, you
can contact Kathy Quartermaine at
kquarter@tnonecall.com.
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Tennessee One Call
email:
tnocs@tnonecall.com
phone:
(615) 367-1110
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