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Tennessee One Call Newsletter
September 2006 - Summer Edition
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Tennessee One Call will periodically provide timely information in this newsletter about events happening at the call center, or outside the call center, that relate to the "One-Call Industry".

agent
Our Ticket Volume, at the end of August, increased approximately 10% over last year. We have entered over 350,000 tickets and sent out almost 1.9 million transmissions. Our largest volume per day still stands at 3,024 tickets entered.

faxtoemail
Just a reminder..On January 1st, 2007, TOCS will be charging 25 cents extra for any ticket received via fax. If you would like to receive tickets by another method, such as email, please give us a call.

InBox Rules is a 3rd party application, that will automatically print to the default printer of where the emailed tickets are sent, once they are detected by the software plugin, to your Outlook email client. Click on the link for more information. At the present time, this software is free.

globe
We are working on scrubbing Rutherford county and will soon have a "brand new" county dataset for that county. Some of the counties that we have updated within the past month are:
  • Coffee, Franklin, Hickman, Unicoi and Wayne updates

As always, if anyone can provide us with contact or source information regarding basemap datasets, we would greatly appreciate it. Your contact at TOCS will be John West, at ext 7113.

korweb
KorWeb is a web services based ticket management application, built utilizing KorTerra’s extensive knowledge of the damage prevention industry and utilizes the latest Microsoft technology to receive your One Call Locate requests and process your positive response messages. The KorWeb internet product was developed in response to changes in the One Call industry to meet the one call locating requirements of municipalities, utilities and contract locating organizations. KorWeb is based upon the award winning product KorTerra C/S, which is used by 1000’s of locators across the United States. In addition, KorTerra is able to receive tickets from every One Call Center in the nation and communicates positive response back to every One Call Center mandating positive response.
pipe
Partners In Protecting Everyone
The PIPE program is almost finished and we will have results from the campaign later in the year. For a calendar of events left in the month, click the link..
etkt
From June through August 2006, 67 users have signed up to use the ETicketing program. Out of those users, 249 tickets were created. As time passes, we hope more people will take advantage of this ticket entry option. ETicket will eventually replace our website's "email ticket" entry form.
811logo
On March 10, 2005, the Federal Communications Commission approved the use of 811 as a national call-before-you-dig telephone number. This three- digit-number will connect anyone intending to dig with their respective one call center. Implementation of this process is currently underway and will be fully operational in April 2007.

Tennessee One Call

phone: (615) 367-1110
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