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Tennessee One Call Newsletter
August 2006 - Summer Edition
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Tennessee One Call will periodically provide timely information in this newsletter about events happening at the call center, or items related outside the call center, that affect the "One-Call Community".

agent
Our Ticket Volume increased approximately 11% over last year. We have also transmitted over 1.6 million tickets to member utilities or to their contract locators. Our largest volume per day still stands at 3,024 tickets entered.
faxtoemail
Recently, the member utilities have received a letter explaining the Tennessee One Call Board's decision to start charging 25 cents extra for a ticket received via fax method. This will not start until January 2007, giving members time to adjust their receiving method.

Some members have decided to receive tickets via Email. Over the last month, we have converted about 50 members from fax to email delivery. If anyone is interested in receiving tickets via email, please contact us.

We have been investigating the option of having tickets automatically print to the default printer of where the emailed tickets are sent, once they are detected by a 3rd party software plugin to the Outlook mail client. Click on the link for more information.
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We are working on scrubbing Rutherford county and will soon have a "brand new" county dataset for that county. Some of the counties that we have updated within the past 2-3 months are:
  • Bradley, Wayne, Giles, Hickman corrections/additions
  • Sumner, Shelby county standardizer corrections
  • Unicoi updates
  • Knox (New)
  • Spring Hill (New data) - Williamson & Maury counties
  • McNairy, Dyer, Coffee, Franklin, Anderson updates

As always, if anyone can provide us with contact or source information regarding basemap datasets, we would greatly appreciate it. Your contact at TOCS will be John West, at ext 7113.
korweb
KorWeb is a web services based ticket management application, built utilizing KorTerra’s extensive knowledge of the damage prevention industry and utilizes the latest Microsoft technology to receive your One Call Locate requests and process your positive response messages. The KorWeb internet product was developed in response to changes in the One Call industry to meet the one call locating requirements of municipalities, utilities and contract locating organizations. KorWeb is based upon the award winning product KorTerra C/S, which is used by 1000’s of locators across the United States. In addition, KorTerra is able to receive tickets from every One Call Center in the nation and communicates positive response back to every One Call Center mandating positive response.

Tennessee One Call

phone: (615) 367-1110
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