Use Marketing to Support Sales                                     April 2010

Greetings!
 

I understand a lot of attorneys consider the word "sales" to be a 4 letter word.

 

However, sales is simply "closing the deal" or signing up a client-that's all it is. If you don't have sales, then you don't have a law firm (at least, not for long).

 

I hear a lot of attorneys confusing sales with marketing. Simply put, marketing is building a relationship with people who are most likely to hire you or refer business to you. Sales is closing the deal. In this newsletter we will discuss the differences in more detail and then I will show you how to use your marketing efforts to boost your sales. 

 
Sincerely,
Stephen Fairley
888-588-5891 
 
          

Use Marketing to Support Sales

Marketing is everything you do to make the sale easier. In my experience, most attorneys who are good at marketing are not great at sales and vice versa. Yes, there is overlap but the skill sets are distinct.
 
One of the keys to business success is making sure that you have good people in charge of both areas to maximize your chances for achieving your goals.
 
You don't do marketing just for the sake of it. Marketing is not a goal in and of itself. It is a means to an end - the end being obtaining the client.

That's why I tell attorneys I work with that if you don't like sales, you probably need to invest more time and money in your marketing.

But don't make the mistake of thinking that means you need to do more advertising. Marketing and advertising are not synonymous. Advertising is only one kind of marketing.

To maximize your marketing efforts, they must be thoroughly integrated with and supportive of your sales efforts.

You need to have a clear understanding of how people move through your marketing funnel. What I mean is, you need to understand how people go from not knowing anything about you (entering the funnel) to being ready to hire you (within the funnel). 

And once they are in the funnel, what's the next step you want them to take? You need to answer these questions each step of the way (all the way through the funnel) and you need to support each step with your marketing efforts.

Let's take an attorney who practices business law for small to mid-sized companies. For most attorneys there is a five-stage sales cycle:

Stage 1 is identifying your ideal target market (ITM) - Your ITM is the person or company who is most likely to hire you initially, repeatedly and at the highest profit margin.

Stage 2 is "lead generation" - Find prospects in your target market. There are several kinds of marketing activities you can do to jump start this process including:


Quick Links
 


· Capture their contact information when they visit your website using an opt-in method
· Purchase a list of names from a trade association or list broker.
· Speak at area associations who are in your target market and collect business cards.
· Attend networking events filled with your prospects.

Stage 3 is "prospect qualification"- Examine each potential prospect and qualify them according to set criteria. One of the marketing efforts you can use at this stage is to make them fill something out-whether that's an information request form, an intake form, or a request for a free report.

Stage 4 is individual consultation -The client has proven at some level they are a qualified prospect and they get to meet with you and have an individual consult-which is usually a soft pitch presentation to determine if there is a good fit.
Marketing materials like articles about you in the press or special reports you have written to educate your client can provide you with instant credibility and increase the level of confidence your prospect has in doing business with you.

Stage 5 is an informal or formal proposal of work - Marketing material that provides case studies, testimonials, and references show that you have helped people just like them before and you have achieved a high level of good results from your past clients.

Stage 6 is providing the paid service - Once you land a client, that's just the beginning of the relationship, not the end.

You always want to have a next step. Use your ongoing marketing efforts to tell them about how you have helped other clients with different kinds of projects.

Keep them informed about your successes, your published articles and upcoming interviews. Ask them for referrals on a regular basis. Don't ever stop building a relationship with them.

The most expensive thing you can have is a one-time customer because it takes 10 times as much to find a new customer than it does to serve an existing one.

Think of this like a lawyer builds a legal case. Step by step, you are giving your prospects more and more information about you, your firm, the benefits of your service, and the results you can help them achieve. You are giving them all the information and education they need to make an informed decision.

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Discount pricing available for multiple attendees from the same firm.


Complimentary Rainmaker Retreat Teleseminar- Fewer clients are calling for repeat work, Less people are willing to pay your fees... If this sounds like your law firm, there is a better way... and here's where you can learn more.  During this complimentary 60 minute preview call of The Rainmaker Retreat discover How to set yourself apart from your major competitors and Secrets top attorneys are using to generate more referrals right now.  Click here to Reserve your spot for this free teleseminar. *Capacity is Limited 

Thursday, May 6th - Please accept your personal invitation to attend the inaugural launch of the Phoenix Legal Networking Group.  This brand new monthly meeting is specifically designed to help attorneys and their staff in small law firms and solo practices discover how to effectively market and grow their business. We will meet each month for 2 hours to enjoy networking with other attorneys at small law firms and participate in a 45 minute practice building workshop.  Sponsored by Attorney at Law Magazine, FindLaw and The Rainmaker Institute.  Click here for more details.

Wednesday, May 19th - First Annual Solo and Small Firm Conference sponsored by the New Jersey State Bar Association.  Stephen will be giving two presentations and will participate in the "Meet the Experts" roundtable session.

Thursday, May 20th - New Jersey State Bar Association Annual Meeting -  Discover 5 powerful legal marketing tips from the Rainmaker, Stephen Fairley, during this half-hour lunch time chat.


*We would like to send you a DVD of your colleagues (and even your competitors) describing their experiences at the 2 day Rainmaker Retreat.  Yes, we know you are skeptical (we wouldn't have it any other way).  So instead of us telling you how these 2 days will transform your business, we will let our clients do the telling.  Click here to order your complimentary DVD right now.  


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