Staff Spotlight

Danielle Layne

Senior Client Services

Specialist

Working at Fairfax Cryobank has allowed me the extraordinary opportunity to assist a multitude of patients in their quest to give the gift of life. I speak with a countless number of patients every day, and with each phone call is a chance for me to be a part of their path to pregnancy. It would be a lie to say that I am not touched when a patient calls to inform me that she's expecting her first child. There have been so many individual special moments I've experienced with patients; however, one that sticks out to me the most was a recent patient of ours, who for the sake of anonymity, I have renamed Cori.

Trust and credibility are the basis for our success. Client Services is just a fourth of our thorough verification process on all semen orders; therefore, without a lab staff, we are incapable of shipping out any orders. Cori called one afternoon after the cut off for same day shipments, and desperately needed vials for her scheduled procedure the following morning. Unfortunately, our lab staff had left for the day and the possibility for her to ship an order was slim to none. We did everything in our power to assist Cori, and to our astonishment, we found two lab staffers who hadn't left the building!  It filled me with an overwhelming sense of happiness to call Cori back and extend her the opportunity to have her vials still ship out for her procedure the next day. It's these types of situations where I am reminded of my dedication to making a difference in someone else's life. The irony of not actually meeting most of my patients brings their decision to use donor semen much closer to my heart, especially once they give birth. 

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