O2 has become the second mobile operator to pledge to deliver 100 per cent of all text donation value to charities in a move which could signal an industry-wide shift.

Smaller charities were praised for their constant innovation in presenting their accounts on the web, at this year's ICAEW's online accounts awards ceremony last week.

Save the Children has signed a £1.3m global deal with UNIT4 Business Software for an ERP platform encompassing finance, project costing, billing and procurement.

NSPCC has reported an eight-fold increase in users of its online helpdesk for suspected child abuse following a major website revamp.

The Charities Security Forum (CSF) has proceeded with plans for a mentoring scheme to enhance knowledge and practice across the non-profit sector, particularly at the smaller end.

Great Ormond Street Hospital and Sightsavers have been named as the best exponents of online legacy fundraising, but there remains more to do for many other charities.

Niroo Rad outlines the best approach to selecting a software vendor, organising an implementation project and carrying out that implementation on time and on budget.

Gareth Jones hears how e-learning advocate Valerie Maddock has revolutionised the Salvation Army's staff training.

New IT blogger Andrew Samuel attempts to get to grips with the Big Society concept and reveals one volunteering event which greatly helped several charities improve their web presence.