Ask yourself this question: How does the Compliance group at my organization impact behavior? Most bio-pharmaceutical companies provide training on policies and regulations, yet, many have still been hit with large fines and settlements. Why? Traditional compliance training focuses on policy education. However, most compliance violations are due to behavior, and are not the result of a lack of policy knowledge. Instead, compliance training should focus on creating and sustaining behavior change to reduce risk and avoid future violations.
In order for training to affect future behavior, it needs to target behavioral skills and be relevant and applicable to the real world. For example, a Sales Professional should know which sales practices are and are not considered compliant. The Compliance group needs to work with other stakeholders to customize training and to ensure that the behavioral skills are applied and sustained.
To help you assess the impact of your Compliance group on behavior, please use the questions on the left. Use the best practice tips on the right to address defciencies.
To learn more about how your Compliance group can work effectively with other stakeholders to meet their goals, read the WLH article, "The Importance of Cross-Functional Alignment for Compliance Improvements" published in the Rx Compliance Report.
Wendy Heckelman, Ph.D.
WLH Consulting, Inc.