Tech News from
Thames Computer Consulting
lynn@lynnthames.com
www.lynnthames.com
610.733.6842
October, 2010
In This Issue
Online Account Hacked?
Facebook Security
Testimonial


Join Our Mailing List!
Find us on Facebook

Follow us on Twitter

View our profile on LinkedIn
Greetings!
Help KeyThames Computer Consulting is a home and small business computer service company that handles all your computing needs -- at your location!  Most problems can be fixed in one visit.
What to Do if Your Online Account is Compromised
You are not alone if your web-based email or social network account has been hijacked. What do you do if this happens? 
If you can still get into your account, change your password immediately. Then, scan your computer for malware that might steal your password. Use the instructions on this page to scan your computer.
If you are locked out of your account, you're in for a bigger battle. First, you have to prove to the account provider that you are the account owner. So, if you didn't fill out the secret question when you signed up or you used a fake birthday, you will have no choice but to start all over again with a new account.
Read more...

Facebook Adds Features to Keep Your Account Safe
Facebook logoFacebook recently introduced 2 new features for security purposes. The first is a one-time password that can be used for accessing Facebook either from a public computer or from public wifi at places such as Starbucks or the airport. This one-time password should be used so hackers cannot get your password while you are in public.  Simply send a text to "32665" with "otp" (one time password) in the message field. The password will only work for 20 minutes and the user has to have their cell phone associated with their Facebook account.  The cdown side to using this feature is that the password only works for 20 minutes and that you have to give Facebook your cell phone. You will then receive texts from Facebook unrelated to the temporary password so you may want to remove your cell phone from your Facebook profile once you are done with the temporary password.  It might be safer to refrain from using Facebook at a public location or on a public computer altogether.
The second security feature is the ability to sign off from a remote session.  These session controls can be useful if you log into Facebook from a friend's phone or computer and then forget to sign out. From your Account Settings, you can check if you're still logged in on other devices and remotely log out.
 
Testimonial
Hard Drive Flames

Disaster Strikes Three Weeks Before Our Daughter's Bat Mitzvah...

My husband broke the news to me: "Your computer's hard drive crashed."

The next few weeks of event planning loomed ominously. We had bet wrong on the odds of our aging computer holding out until after the bat mitzvah at the end of May.


Fortunately for us, in mid-April I had called Lynn Thames when I realized that our external hard drive was full - triggering a malfunction in the back up system set up by a prior computer specialist. At the time, Lynn coached me over the phone on how to modify my settings and I ran a manual back up.

The worst case scenario - total data loss - didn't play out. My hard drive was kaput, but Lynn was able to retrieve data from the mid-April external hard drive back up.  All I had to do, then, was reenter details from  RSVPs and rewrite a month's worth of event planning documents.

In retrospect, we had a wonderful celebration. However, I learned the hard way that creating a fail-proof back up system should have been at the top of my 'to do' list.  Today I use a system Lynn set up to back up continuously online and run daily incremental backups to my external hard drive. Hopefully, my tale of woe will inspire you to make sure your computer is disaster ready!

- Jessica Stein Diamond, Writer & Editor, jessica@jsteindiamond.net

Thanks for reading. Please feel free to forward to your friends and associates. Check out our website for more tips and archived newsletters.

Sincerely,

Lynn Thames
Thames Computer Consulting
www.lynnthames.com
610.733.6842