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February 2012
In this issue: |
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Welcome |
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Technology Trends |
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Free Antivirus Software |
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Apple Reinvents Textbook |
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Poll of the Month |
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Ask a Nerd |
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Worth a Click! |
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Quote and Cartoon |
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Now Playing |
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Keyboard Shortcuts |
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Poll of the
Month
What do you know about
technology. . .
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Ask a Nerd
Send your IT questions to
Ask a Nerd. We’ll answer as
quickly and accurately as possible.
Questions and answers that have
general appeal may be published in
upcoming editions of “The Help
Desk”.
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Worth a
Click!
Swap your stuff!
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Far and
away the best prize that life offers is the chance
to work hard at work worth doing.
~ Teddy Roosevelt
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It's All About
Communications. . .
Welcome to the February 2012 edition of The Help Desk. Since
we’ve gotten a little behind, we’re taking this opportunity
to announce the last two iPad winners in our Service Survey
drawing. The 2010 third quarter winner was Ms. Tina
Shoemaker, of Arboris, LLC. And the 2010 fourth quarter
winner was Mr. Barry Cox of Kennickell Print and
Communications. Congratulations, and thanks for helping us
out! Hopefully, you’ve been responding to the surveys. If
not, it’s pretty simple. Every time we close a service
ticket, the contact on the ticket has the opportunity to
complete a brief online survey to let us know how we did. We
use these surveys to help us determine what we need to
improve and what we’re doing well. As a token of our
appreciation, one completed survey is selected each quarter
and the contact is presented with a new iPad 2. Of course,
even without the survey, we always want your feedback.
Infinity has grown year after year almost 100% due to
customer referrals. If you see ways we can improve our
service delivery to you, please let us know!
Read more
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The Network Top 10:
Technology Trends
and Must-Haves for 2012
used with permission from
the Cisco Small Business Resource Center
 Anyone
who manages a network is embarking on an exciting ride. Maybe you've
already strapped on your seat belt and are underway, riding through:
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A
steep climb in Internet traffic and network access from
smartphones and tablets
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Increased traction in cloud services and virtualization
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The
growing popularity of IP voice and video
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Challenging twists and turns in security, including
international hacking
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How Free Antivirus Software Can End
Up
Costing You
used with permission from
Symantec
 Free
antivirus software may seem like a bargain, but it’s not. Learn what
issues you need to consider before you download this particular
"freeware."
In this tough economy,
getting something for free is always a good thing, right? Short
answer: It depends on your tolerance for risk.
Read more
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Apple Reinvents
Textbook with iBooks 2 for iPad
used with permission from Apple
New iBooks Author Lets Anyone Create Stunning iBooks Textbooks
 NEW YORK—January 19, 2012—Apple today announced iBooks 2 for iPad, featuring iBooks textbooks, an entirely new kind of textbook that’s dynamic, engaging and truly interactive. iBooks textbooks offer iPad users gorgeous, fullscreen textbooks with interactive animations, diagrams, photos, videos, unrivaled navigation and much more. iBooks textbooks can be kept up to date, don't weigh down a backpack and never have to be returned. Leading education services companies including Houghton Mifflin Harcourt, McGraw-Hill and Pearson will deliver educational titles on the iBookstore with most priced at $14.99 or less, and with the new iBooks Author, a free authoring tool available today, anyone with a Mac can create stunning iBooks textbooks.
Read more
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If you are a ShoreTel customer
you’ve probably been upgraded recently to the latest version of
the ShoreTel Unified Communications Platform. There are several
new features in recent releases that you may not be aware of.
These include the ability to have a greeting-only mailbox, a
ShoreTel Communicator release for the Mac, and presence
indications within Outlook 2010, 2007, and Word 2010 and 2007.
Limited support for the iPad with ShoreTel communicator is also
provided. Simultaneous ring allows your cell phone to start
ringing along with your desk phone, or after a preset number of
rings, for staff that doesn’t know which phone will be more
convenient to answer at the time. ShoreTel Mobility fully
integrates the smartphone into your ShoreTel system. Finally,
with the release of the SA* series of service appliance, it’s
easy to provide instant messaging capability throughout your
organization with ShoreTel communicator. For more information on
these and other features, just drop us a line!
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The Most Useful
Keyboard Shortcuts
Not all of us are typing pros. If you’ve ever found yourself typing the same thing over and over again or feeling like there’s got to be a faster way to save or print, it’s time for keyboard shortcuts! Here are some of the most commonly used keyboard shortcuts (also known as hotkeys) that work in many programs.
Read more
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Archives:
Click here to view past editions of our
newsletter.
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