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November 2009
acting on it!!
Performance Blocking Behaviour.
 
 
Greetings!

The last two months have been interesting, to choose a word! 
 
My cell phone died, we had 2 hard drive crashes (loosing weeks of client work); stranded with a broken down car in another city; then a family emergency drawing me away for a number of days (all well now); launched our Career Compass program to Military Spouses; launched the Diva and The Guy Teleseries with BullsEye Leadership; built two new products to be introduced soon; developed a new working relationship with Crager Inc. out of Omaha Nebraska - among other things.
 
I'm TIRED just talking about it!
  • Was it tough some days? Yes
  • Were there days we felt defeated? Yes
  • Was it worth it? You bet - and we are celebrating (see picture to right!)

Why?  Because there is a ton of clarity gained in our mission, delivery of service and direction.

 Were our clients as flexible in adjusting to it? Most of them - but not everyone.

Life happens - to all of us, we knuckle through and we gain clarity and we move on. Potential loss of client base is a reality in business, especially when it appears one cannot deliver as promised.

It's All About Attitude.  Remember, sometimes life giggles at our best laid plans!  Remaining positive is key, taking each little thing as it comes and dealing with it in your best way possible is the way to land on your feet.  As my friend Victoria Baum says on her Positive Adaptation blog: Think, Feel, Do.
 
And we are in the DOING stage!

It's chaotic and busy times such as these that bring out performance blocking behaviours - no matter the situation, no matter the organization, we all do it!  This month's guest article is again from Dr. Robin Stuart-Kotze, Chairman Behavioural Science Systems Ltd. - real strategies for real situations!  Controlling Your Performance Blocking Behaviour!   

Enjoy,
Patti


Controlling Your Performance Blocking Behaviours
by Dr. Robin Stuart-Kotze 

What causes people to engage in various types of performance blocking behaviours?
 
The main causes of Defensive-Aggressivebehaviour are:
 
  • feelings of frustration and anger when either (a) one is not succeeding at something or when (b) someone else has failed to deliver something important (which in turn affects your success or well-being)
  • threats to self-esteem
  • fear of having one's inadequacies or weaknesses discovered
  • fear of loss of control
 
The main causes of Conflict Avoidancebehaviour are:
 
  • perceiving, approaching and managing situations on a win-lose basis
  • fear of losing arguments, decisions, or battles of one kind or another
  • unwillingness to expend the time and/or the energy, or to experience the energy drain, from argument or conflict
  • unwillingness to pay the emotional price of conflict
 
The main causes of Responsibility Avoidancebehaviour are:
 
  • fear of failure
  • fear of having one's actions and decisions challenged
  • fear of the risk of responsibility
  • feeling trapped in a job one doesn't like or want to do
What can you do to avoid this behaviour?
 
First, when you discover yourself engaging in performance blocking behaviour, try to identify your current emotions. Are you feeling frustrated, anxious, nervous, threatened, powerless, helpless, slighted, unappreciated, angry, etc?
 
Then ask yourself what's causing you to feel this way. Performance blocking behaviours are reactions to external situations, actions or pressures. They are normal and natural. But they need to be controlled, and identifying the cause is a critical step in managing them. If you understand what's causing you to react this way, and you can deal with the cause, the behaviour will disappear.
 
If you feel threatened, ask by what? If you're feeling frustrated, why is this? What is it that you want to do but cannot do? Is there a way around the blockage? Are the things causing your negative behaviour within your power to change? If they are, then concentrate on dealing with them. If they aren't then you have to change the way you react to them. It is useful to think of a prayer of St. Francis of Assisi: "Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to distinguish one from the other."
 
When you're taking an action ask yourself the question, "Whose needs am I serving by doing this?" Performance blocking behaviours tend to serve one's own needs, and seldom serve the needs of others. The objective of management is to add value and to accelerate and sustain momentum and performance in the organization. That implies doing things which serve not just your needs but the needs of your team and your organization.
 
Seek out and get feedback on your behaviour. One can only change if one knows what one is doing. Objective feedback is essential. Get a close colleague or a friend to tell you whenever he or she sees you engaging in performance blocking behaviour. And when they point it out to you, take it like a mature adult. Listen and don't get defensive. And make an effort not to repeat the behaviour.
 
We change our behaviour when its consequences are painful to us. Set up a penalty payment that you make whenever you find yourself showing bad behaviour. The penalty could be an amount you put aside and give to charity.
 
We maintain our behaviour when it is rewarding to us. When you stop yourself from engaging in performance blocking behaviour, and instead do something constructive, reward yourself - even if only by congratulating yourself. Don't wait for congratulations or reward from others. Organisational life being what it is, it could take a long time to come.
 
Feedback is the key to dealing with performance blocking behaviour. If you have people working for you who do these things, talk to them about it. Learn how to give feedback. If it is your boss who is exhibiting the behaviour, it can be more difficult, but if you feel you are able to give him or her feedback, do so supportively and loyally. The same thing can be said in many ways - the proper way is the way that the other person can accept.
 
Performance blocking behaviour is not a necessary part of any job. It is a natural emotional reaction to external factors. But when things are frustrating, when you feel threatened, when you feel demeaned, or when you feel anxious and irritated, it is definitely possible to avoid letting these emotions get on top of you and expressing themselves in negative behaviour. If you can contain your reaction, can step back and identify its cause and then can deal with the cause, you will transform the energy wasted on your blocking behaviour into behaviour that improves your performance.

Working With Strategic Sense Inc.
Our Clients:
  • Executive Staff Seeking Strategy and Professional Development.
  • Senior Level Individuals Looking to Find Passion in their Careers.
  • Organizations Who Recognize the Customer Experience Feeds Their Bottom Line.
Services:
  • Leadership Development
  • Business and Team Strategy
  • Executive Strategy
  • Customer Service Development
  • Personal and Online Consulting
  • Lunch and Learns
Speaking:
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  • Pulverising Procrastination
  • Interpretentions™
  • A Letter To The CEO
  • My Defining Moments in The Meaning of Beauty
     
     
Performance!

Celebrating

In This Issue
Performance Blocking Behaviour
Working With Strategic Sense
About Strategic Sense
News
Contact
Patti's Quote
Thanks

About Strategic Sense Inc.
Patti_Dragland
Strategic Sense shares Leadership, Customer Service, Plans of Action, Communication and Facilitation knowledge with companies who value their employees.

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"Competitive selfishness or collaborative partnering, your choice."
~Patti Dragland



Many Thanks

Strategic Sense Inc is grateful for this month's contributor.  Our thanks to Dr. Robin Stuart-Kotze for highlighting Performance Blocking Behaviours.


Thanks to Susan Poirier of AceConcierge for her hard work and constant Virtual Assistant support both for the newsletter and  her exceptional VA services for Strategic Sense Inc.


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