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customer service 
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August 2009
acting on it!
Strategic Sense Collaborates!
 
Greetings!

Much has been said about `getting ahead of your competitor`or `bringing down the competition` but great leaders know that collaboration is king!  I`m not saying sell your trade secrets to your competitors, but I AM saying you need to build relationships with key companies in your industry who complement to your services, because these relationships will launch you much further than you can go alone.

This also applies to interdepartmental collaboration.  The marketing department is NOT in competition with the sales department and R&D is not in competition with operations.  While at budget time it might feel otherwise, a good leader knows he will gain far more for the department, company and his/her career by working TOGETHER with the rest of the organization.

With that in mind, I wanted to share some gems from key collaborators I work with in leadership and I thought there was no better way to do that than to have them offer you information about what they do or how they make a significant difference to the world in the Leadership arena.  They are here to offer you some powerful insight!

Enjoy!
Patti
Personal Development
Is personal development the responsibility of the company or YOUR responsibility.  While it is true a company will benefit by providing loyal employees with technical training reflecting the core competency of the employee's role, becoming a better leader is your responsibility.

Stepping into a leadership role or moving toward improving your leadership is a key ingredient to improving productivity and ultimately increasing the bottom-line.   When was the last time an employee in your company  said, "My CEO/VP  really has it going on, they totally get what we do and they really work toward the company vision!"

For a more likely example of 'employee viewpoint' click here ... "A Letter To The CEO" from the Strategic Sense Blog.
Great Leaders Stay on Target
by David Porter
 
Do you know what the #1 challenge facing leaders is today?  Focus.  Laser-clear focus.  The information age of the 21st Century means the world in which you live is moving faster and faster with each passing month.  Information comes at you at light speed with no less than 5,000 marketing messages bombarding you each day.
 
How do you cope?  How do you succeed?  How do you just survive?  The simple, yet complex answer is focus.  Great leaders must find their resonating target on the horizon which they will pursue with abandon.  They must have a focus point that stirs their soul to keep then energized and engaged.  Without this, no amount of technical expertise or marketing acumen matters.  People can sense passion.  They can distinguish between fakers and the genuine article.  You must be the genuine article.  To gain a better understanding of the importance of your resonating target, get my free audio mini-course at http://www.SeizeYourTargetMiniCourse.com.
 
Once you have identified and committed to your resonating target, then you must execute.  At the core of that execution is the leading of a team.  While many struggle with this requirement of leadership, there are 12 key strategies that can help.  I call these the Pillars of BullsEye Leadership.  They walk you through the critical touch points that you need to master to do more with more - more focus, more passion and more RESULTS.  Learn more about these pillars in my free video series at http://www.12PillarVideos.com.
 
In the end, if you can identify and commit to your resonating target you will have focus.  Once you are focused, success is nothing more than to keep doing the right things until you reach success.  So, begin to find your target today.  It is your key to the life you want.

Bio: David is the President/Chief Creative Officer of BullsEye Leadership.  David has practiced law for nearly two decades and has coached and counseled dozens of companies over his career. Highly sought after speaker and principal member of Enterprise Legal Solutions in Kansas City, MO.
Clarity Eliminates Drama
By Marlene Chism

My definition for Drama is "any obstacle to your peace and prosperity." Where there is drama, whether it's a power struggle at work, the feeling of overwhelm or a problem in a personal relationship, you will always see a lack of clarity.
 
 
One of my sayings is "The one with clarity navigates the ship and everyone else shovels coal."
 
When the leader and everyone else are clear about the vision, everyone rows in the same direction. When we are in the fog...we get confused and that is where our power struggles come in.
 
If you are in the midst of a lot of drama, the people who are negative have more clarity about their commitment to the drama than the ones who want peace and prosperity. You have to get completely clear about who you are, and how that plays into the mission of the organization.
 
Clarity can literally solve any problem. To see how go to www.stopyourdrama.com/2009calls.html and get my special audio and free report: How Clarity can Solve Any Problem.
 
 
Bio:Marlene Chism is a speaker, author and founder of The Stop Your Drama Methodology, an 8-part empowerment process to increase clarity and improve productivity and personal effectiveness. Marlene has a Master's degree in HR Development from Webster University and she is the author of "Success is a Given: Reading the Signs While Reinventing Your Life."  See more at www.stopyourdrama.com

What is a Blue Collar Manager?
By Bart Gragg

Blue Collar managers are unique - they seemingly do not belong in either labor or management according to the interviews and work I have done with them.  In fact, during one lecture an audience member referred to himself as a 'pariah', not belonging to either group and being treated that way by both groups.  The single most prominent challenge that managers who have moved from the field/warehouse into the office face is an environmental change. This environmental change actually has subsets such as:

  •     Physical Environment
  •     Social
  •     Economical
  •     Technological
  •     Financial
  •     Legal
  •     Skill sets
  •     Perceived lack of support
      • Why Would You EVER Support a New Manager?
  •     The Loss of, well, several things
      • The 'Scarcity' Issue
There are other challenges to be sure.  Bart's next few posts on his blog will be looking at each of the above separately.

Such As:

    * What those changes entail
    * What we can do to alleviate or minimize them

What other challenges do you see?  Don't forget to leave a comment on his site!

Bart Gragg
925.757.7473
Blue Collar UniversityŽ

Bio: Bart has worked in some of the toughest industries out there - from the rice fields of Louisiana, oilfields of Texas and traveled the nation on dismantling and refinery service projects.  He understands the pain these managers go through and the attitude it takes to succeed. He is consultant, speaker and author of "Managing or Mangling - A Brief Plea for Sanity in Management" The Blue Collar UniversityŽ website  and the blog are both great resources for "Blue Collar Managers.
Summer
In This Issue
Personal Development
Great Leaders Stay On Target
Clarity Eliminates Drama
What Is A Blue Collar Manager?
About Strategic Sense Inc.
News
Contact
Patti's Quote

About Strategic Sense Inc.
Patti_Dragland
Strategic Sense shares Leadership, Customer Service, Plans of Action, Communication and Facilitation knowledge with companies who value their employees.

Our customers care about strengths based leadership practices, customer service strategies that feed their bottom-line, plans of action for managers to define and reach their goals; and internal communication plans for keeping all employees on the same mission.
News

Patti was featured on Zane Safrit's Blog Talk Radio Show, you can listen here.

Ask us about our new
Customer Service Score Card.

Strategic Sense is now working with
Independant Restaurant Owners
in both leadership and customer service.

If you are looking for a dynamic speaker for your event, contact us here about Patti's schedule.

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Patti's Quote

"A collaboration mindset will bring you far greater success than a competitive one - teams working together provides the most significant way to acheive greatness."
~Patti Dragland


Many Thanks

Strategic Sense Inc is grateful for this month's contributors.  Our thanks to David Porter, Marlene Chism and Bart Gragg for their contributions this month.

Thanks to Susan Poirier of AceConcierge for her hard work and constant Virtual Assistant support both for the newsletter and for her exceptional services for Strategic Sense Inc.


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