BCM Health Checks
2008 becomes 2009
Website Revamp
ERM approach to BCM
2008 Major Incidents
Varolii & DRG Survey Results

Our Services

Crisis Management
Business Continuity
Disaster Recovery
Security Management
Risk Management

See our NEW website for full details
BCM Health Checks

When was the last time you undertook a health check of your Crisis Management, Business Continuity or IT Disaster Recovery plan(s)? 

Maybe it's time to have one conducted by one of our experienced consultants?  
Whether it's a review of your existing plan documentation, assessment of your recovery site arrangements, or a workshop of continuity requirements with your business units and staff, you will receive a professional assessment of your current situation, recovery readiness and remediation plan.

Contact us on  1300-BCPLAN or by email to info@opscentre.com for more details on this offer.

Industry Links

2008 becomes 2009

Welcome back, I hope you had an enjoyable Xmas and New Year break. 

We have quite a lot to report in this special 2-month edition of our newsletter.  Firstly, an interesting article in Business Continuity Institute 'Continuity' magazine last month, discussing a Risk-based approach to Business Continuity Management (BCM). Its a topic we regualrly get asked about by our clients and Julie Graham puts an interesting spin on how the two interrelate.

Next, Dimitri has summarised the major emergency management incidents from the 2008 year, highlighting the variety and impacts of incidents and events over the period.

Thirdly, Varolii in conjunction with Disaster Resource Guide have just published their annual Business Continuity Summary results - this is always a good read, the results are downloadable below.

A bit of OpsCentre news: we've revamped our Website, there's a link to the new site below.  Apart from the new look and feel, there's a new Resources section which we'll be madly populating over the coming months - we hope you find it valuable.

And we can't let this edition go by without saying a big "Thank You" to Len Rust, for acknowledging OpsCentre as as "An Aussie Worth Watching" in his Rust Report.  Grab a copy here.

Finally, looking at the year ahead, we're ignoring the market specualtion about the doom and gloom forecast for 2009.  If you, like me, are tired of being told of "how much worse things are going to get, before they improve", then join the revolt team, and lets focus on the positive aspects of the year ahead.  We'll deal with the problems only if and when they arise !!

We look forward to working with you again in 2009.  Lets hope the analysis were wrong.

Warm regards

Rod Crowder
Ph: 1300-BCPLAN / +612 8251 0080
Mb: 0412 337 677
OpsCentre.comOpsCentre Website

Our website has now received its well deserved makeover.

As well as a new look and feel, we've incorporated more comprehensive overviews of our services and a brand new Resources section that we will be continuing to populate over the coming months.

Click here to visit our new site.
________________________________________________________ ::
BCI Risk Based BCM
Enterprise Risk-based  Business Continuity Management

An interesting article appeared the Business Continuity Institute 'Continuity' magazine this month, discussing a Risk-based approach to Business Continuity Management (BCM).
The 2008 Risk Management Survey - Business Insurance Europe, uncovered the key issues keeping CEO's awake at night are:
  • Financial Volatility
  • Regulation
  • Reputation
  • Catastrophe
  • Energy Availability
  • Suppy Chain
In this article, Julie Graham goes on to discuss the alignment of ERM and BCM, where each should be 'owned' in any organisation, and how to include the roles in staff job-descriptions and performance management objectives. 
Our own experience surrounding ownership is varied.  Commonly, ERM and BCM are driven by the Board Audit & Risk Committee, but depending on corporate structure, are owned within any one of a number of business units - Compliance, Governance, Finance (CFO), Information Technology (CIO), Quality, or Security.  As the article points out, this variation is due to the size, scale and complexity of the organisation.
A copy of the Continuity Magazine article can be found here (.pdf format, 204Kb)
Events of 2008

Here are some of the more signficant Emergency and Crisis Management incidents that occured here in Australia throughout 2008, compiled by Senior Consultant, Dimitri Verghios.

January 2008

02/01: Two of three embassies in Canberra have been cleared of danger after suspicious package incidents.

25/01: Gas leak causing 60 staff to be evacuated from Maroochy Shire (QLD) Council's building. Several staff became ill, some vomiting and fainting.
February 2008
04/02: A gas explosion in an inner-Sydney (Ultimo) apartment block forced the evacuation of about 1,000 people  and hospitalised two.

12/02: Firemen had to free shoppers trapped in lifts and evacuation of entire Broadway shopping due to explosion of an electricity substation.
March 2008
21/03: Fire causes extensive damage to three business's on Brisbane's Southside with up to 40 fire fighters, 7 Pumps & 2 aerials working to extinguish the fire
April 2008
07/04: 07/04: Fire in a building behind the State Theatre on Pitt Street causing closures to Market and Pitt Streets and significant
inner-city traffic delays

08/04: A suspicious package containing an unknown white powder sparked panic after being delivered to State Government offices situated just behind Parliament House containing more than 250 public servants
May 2008
01/05: Suspicious powder caused the evacuation of Westpac Bank at Stockland Green Hills shopping centre with 10 staff decontaminated.
June 2008
05/06: Overflowing sewage caused evacuation of 1200 staff from an Adelaide building (Telstra House on Pirie St) as five floors were soaked in a putrid mess.
July 2008
14/07: GOLD Coast City Council staff (approx 500) were evacuated twice from the council's Nerang administration centre after workers fell sick from a smell that left many nauseated.
20/07: Life support fails in Concord hospital blackout. Intensive care unit and emergency department had no electricity after the main power supply and the reserve generator failed.
October 2008
07/10: Failure in onboard computer system causes violent drop in altitude on a Qantas airbus injuring more than 70 people.
November 2008
27/11: Approx 100 people incl Prime Minister Kevin Rudd forced to evacuate a building near Canberra after a fire alarm went off

28/11: Bomb scare  resulting in evacuation of Local Government Department building in Nowra
December 2008
04/12: A Technical glitch cripples Commonwealth Bank's online banking systems impacting thousands of customers

06/12: 3,000 occupants of 31-storey office tower evacuated due to explosion in an electrical substation Bourke Street  Melbourne
Varolii & DRM Survey
Varolii and Disaster Resource Guide - 08-09 'Trends in Business Continuity and Crisis Communications' Survey

The Varolii and Disaster Resource Guide 08-09 Trends survey has now been completed; surveying 727 respondents views and forecasts of Business Continuity and Crisis Communications trends for the year ahead. 

A copy of the survey summary can be found here.
Training Courses and Workshops in conjunction with Continuity Forum
  • Training Course - Introduction to IT Disaster Recovery (full day)
  • Workshop - Testing IT DIsaster Recovery Plans (full day)
  • NEW!! Training Course - IT Disaster Recovery Technology Primer (half day)
  • The Introduction to IT Disaster Recovery Course will next be held in Adelaide in March 2009.  For a brochure, click here.

    We are currently finalising an Advanced Disaster Recovery Planning Course - call or email us if you are interested in pre-registering for this course, which will be held early in 2009.


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