April 2008 Issue
Managed BCM Services
Is your BCP healthy?
BCAW 2008
Case Study : LaSalle Bank Fire
New Research
Managed Business Continuity Services

The decision to hire a full time business continuity or IT disaster recovery manager is often avoided, given most businesses cannot cost-justify a dedicate full-time staff member for such a role. However, the business continuity process must be managed ongoing, so what is the solution?

OpsCentre's Managed  Continuity Service provides you with a range of ongoing services including plan maintenance, staff training, testing, plan review and audit services at a fraction of the cost of a full-time in-house staff member.

Benefits of this service:

Peace of Mind that your DR/BC plans are always current

Access to our team of senior and principal consultants

Fixed annual budget

Use us for ongoing expertise and advic

On and off premises working arrangements

More information can be obtained here.

Our Services

Crisis Management
Business Continuity
Disaster Recovery
Security Management
Risk Management

See our website for full details
Is your BCP Healthy?

When was the last time you undertook a health check of your Crisis Management, Business Continuity or IT Disaster Recovery plan(s)? 

Maybe it's time to have one conducted by one of our experienced consultants?  
Whether it's a review of your existing plan documentation, assessment of your recovery site arrangements, or a workshop of continuity requirements with your business units and staff, you will receive a professional assessment of your current situation, recovery readiness and remediation plan.

Contact us on  1300-BCPLAN or by email to info@opscentre.com for more details on this offer.

Industry Links

BCAW Logo 2


Welcome to Business Continuity Awareness Week (BCAW).  The Business Continuity Institute, Continuity Forum, BCMIE and RMIA have joined forces to proudly endorse and promote this year's BCAW, the theme this year is "Managing resilience and embedding business continuity into your corporate culture".

Promoting the art and science of business continuity management is beneficial to all of our efforts, and works towards the further development of what is now being recognised as a mainstream profession with business benefits.

The BCAW is an excellent opportunity for businesses to consider the testing and maintenance requirements of their business continuity arrangements and even reassess the resilience of their business continuity plans in the light of the changing drivers for Business Continuity Management.We encourage you to:
  • Hold an awareness or training session with your own management team and/or staff
  • Conduct a desktop simulation test
  • Reassess what has changed in your environment, what new risks need to be addressed and how these affect your continuity plans
  • Refresh and re-issue your own Business Continuity Plans
  • Share your experiences and stories, attend a business continuity information exchange networking forum
  • Submit a case study and/or BCM tips
  • Announce your commitment to improve your overall business resilience
The following link has been established as a central point of reference for BCAW http://www.thebci.org.au/BCAW.htm

I look forward to hearing the outcomes of BCAW within your organisation in due course.  In the meantime, please enjoy this newsletter; and feel free to contact me personally with any comments and suggestions for future editions.

Warm regards

Rod Crowder
Ph: 1300-BCPLAN / +612 8251 0080
Mb: 0412 337 677
The LaSalle Bank fire: Learn how critical operations were available next day, strategic advantage leveraged and lessons learned

Jack T. Smith is a First Vice President and Business Continuity Manager of ABN AMRO Bank, NV, which has its headquarters in Amsterdam, the Netherlands. Jack is responsible for
coordinating the business continuity efforts for the global holdings of ABN AMRO Services IT Division. He has also served as a co-chairman of the Illinois Terrorist Task Force's Public/Private Partnership Committee.

The worst high-rise building fire in the history of the City of Chicago occurred on 6th December, 2004 at 6.30pm at the LaSalle Bank headquarters which houses 3,000 employees.

Due to the efforts of the bank's Business Continuity Team and the Business Continuity Coordinators within the building, critical operations were recovered by the morning of the next business day. Clients were not impacted.

As the Business Continuity and Crisis Manager for the bank, Jack was charged with the effort of building a comprehensive programme that would be tested on the largest scale to date. In this paper he presents the valuable lessons learned from the event including what went well and what did not. The paper details how various areas within the organisation were involved in the recovery effort including facilities, human resources, security, insurance, computing infrastructure, life safety and crisis management. The result of tireless planning was that, despite over US$50m in damage to the building and most departments
being displaced for weeks without prior notice, the company did not file a business interruption claim with its insurance company.

Read the the full article, courtesy of The Journal of Business Continuity and Emergency Planning.  Click here to download (10 pages, pdf format, 264 kb).
New Research

In recent months, our clients have asked us to research numerous business continuity and disaster recovery topics. 
We are currently finalsing two new reports, so contact us for more information on them and we'll ensure you're notified when they're released:
  • Sydney Business Continuity Site Vendor Offerings
  • Demystifying local and international Business Continuity Standards

We have many more topics planned for the remainder of 2008; including an assessment of the disaster recovery technology products and tools: data replication, mirroring, virtualisation and backup.  Register your interest by sending an email to us at: research@opscentre.com

We are always interested in your ideas for additional topics, please contact us and if we get enough similar interest, we'll add them to our research schedule.

Training Courses and Workshops in conjunction with:
  • Workshop - IT Disaster Recovery Testing
  • Training Course - An Introduction to IT Disaster Recovery
OpsCentre is partnering with Continuity Forum to deliver two new IT Disaster Recovery workshops throughout Australia.
  • The next 'Testing IT Disaster Recovery Workshop' will be held in Melbourne on 28 May 2008.  For the workshop brochure, click here.
  • Introduction to IT Disaster Recovery course will be held in Canberra in September. For the course brochure, click here.

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