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   June 2011 

 

Greetings!

Lehman Reports Announces 

Broad Technology Study for 2011

 

This summer, we extend the Lehman Reports series of association industry studies with the new 2011 Technology Market Study.  Lehman Reports studies offer association professionals information on use and satisfaction to support technology planning and purchase decisions. Suppliers gain insight on association needs to aid in product development and market and competitive intelligence to support more effective marketing.

 

The new study builds on six successful years producing the domestic Lehman Reports study on the Use and Satisfaction with Association Management Software (AMS) and our first international AMS report covering Canada, Australia and the UK. We now bring our independent analysis to a range of other online products and services that are critical to associations.

 

Some of the areas covered in the new study include:

  • Web development and CMS
  • eMarketing and email communications
  • Social networking apps, tools and services
  • Mobile applications
  • Webinars and virtual events
  • Exhibits mapping and management
  • Online voting
  • eLearning 
  • Job boards

Covering US associations with budgets of $1 million or more, the new Lehman Reports Technology Study will gather data across several dimensions:

  • Use of these services overall and by types of associations
  • Customer satisfaction ratings and loyalty measures
  • Market leaders and competitive intelligence
  • Purchasing forecasts and decision factors
  • Key market needs and issues
  • Features ratings for selected services

Participating associations are the first to receive free summary reports, and industry subscribers receive customized reporting.  

 

For more information please visit Lehman Reports.


Digital Marketing Channels

Need Better Integration

 

There is ample evidence that cross-channel marketing yields higher returns that any one single channel. An analysis by the Minnesota Habitat for Humanity presented at a regional meeting, for example, clearly shows that fundraising campaigns with integrated online and offline components yielded higher response rates and higher average donations than either channel on its own. Similarly with the explosion of social marketing, the need to integrate those programs with the broader marketing mix is critical. 

 

However, a recent study by Unica as reported through eMarketer clearly shows that most companies do not have a comprehensive marketing approach with more than one-third reporting that their social marketing runs in isolation from other marketing initiatives.

 

Social Marketing Integration 

In an informal poll at a recent association conference session on social marketing nearly everyone said their social media programs are disconnected from other marketing. 

 

As associations and other non-profits move quickly to implement social networking, social media, and mobile strategies, gaining maximum ROI requires a comprehensive approach that fully integrates these initiatives with existing programs.   



Lehman Associates Moves to Washington

We have relocated our office to the Washington, DC area to better serve our clients in the associations community.

Our new mailing address:

2308 Mt Vernon Ave, Suite 713
Alexandria, VA  22301

Our national phone number remains the same: 888-221-0081


 

Tom Lehman

Lehman Associates
 


  2011 Tech Study 

 For information on the 2011 Technology Market Study, please go to Lehman Reports

 

 


 Download a Summary of the 2010 AMS Satisfaction Study

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