Collaboration is a process whereby the parties attempt to expand the pie to fully satisfy all parties' concerns. The process of creating more joint satisfaction is called creating value. This requires committing one's time and energy to unearthing what is behind articulated positions. Collaboration is sometimes referred to as the ideal alternative; however, collaboration takes a good deal of time and resources to completely work through. While competition, compromise and accommodation are win-lose strategies collaboration has the potential for creating greater value for all parties and producing win-win outcomes. It is for this reason that collaboration is an integrative approach to conflict resolution.
Benefits of Collaboration
Benefits of collaboration include strengthened relationships, high quality decisions and enhanced communication among team members. Because it is a time consuming process it is generally well suited to people and organizations in long term committed relationships. Through collaboration, the relationship and the content goals of an organization are enhanced. If you are a leader and you have some big decisions to make, such as whether to move your office to a new location, you might consider a collaborative process so that you can gather diverse input on this important and costly decision. On the other hand, if it is a smaller matter, such as replacing a piece of office equipment you might just make a unilateral decision without consulting staff.
Collaboration calls for a change in mindset. Conciliatory remarks that are supportive, that show flexibility and a willingness to consider other ideas are examples of collaborative tactics. Your gut response may be competitive and adversarial. So instead of going on the attack against a fellow team member or partner, try the following:
- Describe what you feel, see or hear instead of jumping to conclusions about a given behavior
- Focus on what is, instead of what should be
- Describe your experience, instead of attributing fault or blaming the other person
Challenges of Collaboration
Since collaboration is time consuming it should be used for vital issues that are critical to an organization. If investment in the relationship is low, it's not worthwhile to invest in collaboration. In addition, collaboration poses a risk in that it opens you to being vulnerable. Be cautious of people who use collaboration in manipulative ways. For example, if someone accuses you of being unreasonable if you choose a different strategy or don't elect to collaborate, then they are not really collaborating. They're not embracing collaborative behavior styles. It takes two to tango!!
Next month: An Overview of Alternative Dispute Resolution Techiques.
