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Conflict Resolution Newsletter
by Alternative Resolutions, LLC 

May 2012 - Vol 2, Issue 5
In This Issue
Company News & Recent Publications
Compromise as a Conflict Strategy
Theory Applicaition Tips
Conflict Resolution Events
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 New website feature: our prior newsletters are now available on our website!!!
Company News and Recent Publications

 

Check out our recent radio interview on mediation and dispute resolution. To listen click here.

   

New website feature:  our prior newsletters are now available on our website!!!

 

 
"The High Cost of Conflict, Smart Biz" was published in the March April  edition of  270 Inc. Business Magazine.  Email us for a copy at info@alternativeresolutions.net.

 

We're thrilled to announce some website changes featuring some new products and services that we have developed over the past year and a half.  The training page features information about two  new programs that we started.  One is a practical hands on negotiation workshop that we have offered at several universities and institutes.  The second is a full day listening skills class which explores this complex aspect of the communication process.  Healthcare business mediation is the new feature on the mediation page.

 

 

Greetings!

Ellen head shot blazer 

Happy May Day!  May 1 is also knows as International Workers' Day and has long history of celebrations in various cultures.  It is a national holiday in 80 countries and often features organized street demonstrations by labor unions.   In the Northern Hemisphere it is a time when the soil is tillable so get your garden planted!  Finally, it is recognized in the United States as Law Day.

We've had the privilege of giving a workshop on Listening and Neuroscience ath the American Bar Association Section on Dispute Resolution conference in Washington, DC

 

This month's newsletter continues our series on conflict strategies.

 

Compromise as a Conflict Strategy

Do you confuse compromise and collaboration?  Many people do.  The way to tell the difference is to ask the following question:   What percentage of each person's needs is being met by the solution that the parties have developed?  If each party has to give up something compromise is the name of the game. 

Characteristics of Compromise as a Strategy

Compromise partially satisfies each person's concerns. If the defendant offers $20,000 to settle a lawsuit and the plaintiff's last demand was $50,000,  splitting the difference and settling at $35,000 would be a compromise.  One person's gains become the other person's losses.  Compromise, like accommodation and competition is a win-lose approach to conflict.  Compromise is based on a sense of shared power because if one party is perceived as powerless, there would be no reason to compromise.   When power is not equally distributed what may be perceived as compromise is really giving in (accommodation) or giving up (avoidance).  Wilmot, William and Joyce Hocker, Interpersonal Conflict.  New York, NY: McGraw Hill, 2011. Print.

 If an issue is vital, such as corporate or personal integrity, then competition or collaboration, the two assertive conflict handling modes may be more appropriate strategies. However, there may be times when issues are significant but collaboration or competition is not practical.  In this event, parties should strive to make sure that sacrifices in needs are shared or alternated if the compromise is ongoing.     Compromise is a good answer when you need a temporary solution to a complex problem or there is a time constraint.  In addition, compromise is the best option when collaboration and competition have failed to produce a result. 

Pros and Cons of Compromise Strategy

Pragmatism, speed, efficiency and fairness are the benefits of a compromise strategy.  Moreover compromise generally helps to maintain and preserve relationships.    On the other hand, solutions developed in a compromise framework may lead to (1) increased frustration when needs aren't being met and (2) less innovation because the solutions are not optimal for either side.  It is important to note that splitting the difference, which may be perceived as compromise, is more like a form of avoidance when there are issues that need to be discussed.  Using chance to decide, like flipping a coin, is akin to a form of arbitration and is not true compromise where each side lets go of something.

Next month: Collaboration, the win-win alternative

Theory Application TIPS

Consider the following tips to address your response to conflicts:

  • Bring up compromise by using "we" to point out an impasse and suggest use of a different strategy.
  • Insist on criterion for fairness  at the beginning of the negotiation to measure offers and demands.
  • Make partial concessions as long as they are reciprocated.
  • If an issue is vital, consider another strategy first.
Conflict Resolution in the Community:  Upcoming Events
 

May 19, 2012 - " Listening, Communication and the Brain:  Using Science to Enhance Your Work with Conflict and Challenging Cases" 9 am- 4 pm, Friendship Heights, MD 

 

 

 

 

We look forward to being your partners in productive, proactive conflict resolution endeavors. If you are a new reader or didn't request a copy previously please email us for a free copy of our organizational needs assessment.  Put your organization in a conflict healthy environment.

Sincerely,

Ellen

Ellen F. Kandell, Esq.
Alternative Resolutions, LLC