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Eclipse Users Group/UFO NewsletterApril 2011 Vol 211

President's Update

Terry Kin, UFO President


Hopefully spring is coming to your area of the country soon; I know I am definitely ready for some nicer weather!  I would like
to use this article to update you on the UFO and Summit.

I hope you enjoyed Summit as much as I did.  As always it is great to reconnect with old friends, meet new friends, and network with as many people as possible.  Summit is a great yearly platform to keep in touch with Eclipse, friends, and upcoming offerings.  Thank you to all who stopped by the booth and congratulations to drawing winners.  Also thanks to all who stopped me and other board members to discuss issues that are important to you and your company.  All of this feedback is very important and helps set the stage for our meetings with Activant.

The UFO Board had several important meetings during Summit:  Our yearly UFO board meeting, an informative dinner meeting with the P21 users group, and the UFO executive team meeting with the Activant executive team.

Our yearly UFO meeting had normal board updates concerning enhancements, training, and our in development website.  All three of these areas are making great progress and you will be hearing big things in the near future regarding even more UFO enhancements making it into the product, new and exciting training classes, and our new and very improved UFO website.  The board also agreed to host FREE training in the future so continue to keep your eyes on future announcements for details.  All very exciting!

During Summit we met with the P21 user group board to keep in touch and really try to learn from each other and what we can be doing to better the group for our user companies.

Wednesday evening of Summit the executive UFO board met with Activant's executive team.  This is our time to take all those suggestions, concerns, and fears in front of Kevin Roach and his executive team.  This also affords the Activant team the opportunity to hear what we are feeling.  At the end of the meeting we committed to working on several items, show progress, and then continue to build on that positive progress.  Here's a short list of those commitments:

-          Monitor the UFO boards as a group and if needed hold small town hall meetings to address.

-          Further commitment into getting UFO enhancements into Eclipse (12 UFO enhancements in the next release).

-          Review the System monitoring process and help everyone understand.

-          Develop Metrics (Support, Development, and resources) for the user base to follow.

-          Review the iSupport review process and improve.

-          Review the survey generated after a completed service request.  Possibly provide a section for just the SR and another section for Activant as a whole.

-          Continue to have face to face meetings.  We are hoping to have another face to face the end of this year.

The group attached timeframes to most of the items and committed to getting these items done.  It's great that the group committed to working together and tackling this list.  My hope is that we complete these items soon and then in our next meeting develop another list and then tackle those items.  Look for feedback on these in future articles.

So Summit was very successful in my eyes.  I hope to continue building on that success.  As always if you have any feedback don't hesitate to contact myself, Mary Barlow, or any other UFO board member. 


Optimum Systems LLC - Vendor Partner
Value of Bulletin Boards
User Tips
New Members
Cape Electrical Supply
Cape Girardeau, MO

Central Plumbing & Electric Weslaco, TX

Consumers Pipe & Supply , Fontana, CA

Guilford Plumbing Supply Raleigh, NC

JH Larson Electrical
 Plymouth, MN

Pennsylvania Paper & Supply
Scranton, PA

Team Efforts Company
San Bruno, CA
Tremont Electric Supply
Bronx, NY
Optimum Systems, LLC - Vendor Partner
  Optimum Systems, LLC  

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Optimum Systems, LLC

2180 Satellite Blvd - Suite 400

Duluth, GA  30096


John Hanna



Value of Eclipse Users Group Bulletin Boards

By Cyndi Skewers, UFO Board Training Committee Chair


When was the last time you went to the Eclipse Users Group website to search for an answer to your challenge BEFORE you called Activant support?  You may be surprised how often you can solve those little annoying issues using the Bulletin Boards.

I had a challenge concerning the beloved "kit" option recently.  We decided to quit using them entirely because they were causing our Inventory Manager some pain.  I first went to the components of the kit and tried to delete all components.  Well that didn't work ....  So then I went to the Activant documentation ... it gave plenty of info about how to set up a kit but none about how to dismantle so to speak.   So I went to the Activant website to enter a SR and then thought I would check the UFO Bulletin Board .... I wasn't quite sure what to search by other than "kits" and that gave me 27 matches, so I then entered "kits delete" to narrow down my matches and VOILA under an old topic thread I found the info I needed to be able to delete all components of my kit and accomplish my goal in a timely manner and without having to place an SR.

So you never know what you might find on the boards!  They offer all kinds of info from the good ... to the bad.  Next time give it a try BEFORE you enter that SR, you just may be pleasantly surprised at what you might find.

User Tip

Do You Know About the Pricing Audit Inquiry/Report?

by Arthur Franklin, Aaron & Company


Have you ever wondered just how the system priced an item. What were the steps it took to calculate the price? Now you can find out step by step. Not sure which release this was in but I am on


In Solar in an order, on the line item you want to check to audit the pricing, choose the Inquiries menu and select Pricing Audit. This brings up a listing step by step of how the system calculated the price.


In Eterm bring up the sales order and with your cursor on the line item you want, do an Alt Q which brings up a screen named Sales Order Inquiries on the bottom right is another hot key Alt T for Additional Inqs. The last step is on this screen, Additional Sales Order Inquiries hit Alt A for Audit. This brings up the step by step pricing for the product on this order.

When you close this screen you will be asked if you want to save the report to the hold file.

It takes a little longer in Eterm vs. Solar but this is a great way to figure out those "where did that come from" pricing questions. Hope you find it helpful.



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