An Emerging Community of Practice...
This event is designed for those professionals who are curious about:
--developing a better understanding of and effectively responding to conflict and its impact in complex healthcare organizations
--approaches for addressing the ethical, psychological and organizational implications of providing health services
--identifying ways to address the quality of healthcare work environments; and
--the link between conflict engagement in the clinical setting and healing work.
Professionals who have attended past events have included representatives from the fields of: healthcare, patient safety, dispute resolution, ethics, psychology, communications, law, education and the arts.
This event will be most attractive to those who are committed to participating in a community of likeminded people dedicated to advancing these areas of endeavor on an ongoing basis. Participants who will most benefit from this program are those who typically engage in the world through: open inquiry, curiosity, and self-reflection; who attend to emerging patterns, question the status quo, who appreciate the power of thinking together and who embrace improvisation.
"Communities
of practice are groups of people who share a concern or a passion for
something they do and they learn how to do it better as they interact
regularly." - Etienne Wenger
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Dialogue · Think tank · Retreat
The
format for this event is structured dialogue,
guided discussion and
brainstorming.
Through conversations guided by questions
and
facilitated by thought leaders and
conflict engagement specialists,
participants
will navigate the complex issues facing
healthcare
organizations using the
transformative model of intention,
attention,
practice and support.
The program structure includes time for
personal renewal, outdoor hikes,
informal networking, and open space.
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Program Overview
Transforming healthcare organizations in order to improve patient
safety and cultivate healthy work environments requires intention,
attention, practice and support.
This think tank and dialogue marks the
inaugural event for EHCCO- an emerging community of practice focused on
transforming healthcare organizations through conflict engagement,
collaborative practices, and social learning.
For over a decade,
a growing number of professionals have been working in and with health
care organizations to address conflict and disruptive behaviors in
order to improve the safety of patient care and the quality of clinical
work environments. A great deal of expertise and insight has been
derived from their experience.
With the introduction of the 2009
Joint Commission leadership standards requiring leaders to attend to
conflict and disruption, the time has come to combine the collective
wisdom of this growing community of practitioners, educators and
researchers to promote and disseminate knowledge and best practices.
A
structure is needed to support and connect those with this expertise
with those who are seeking to better understand and respond to the need
for improved capacity for conflict engagement and accountable behaviors
in health care organizations. Thus, EHCCO has been launched.
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Location: Costanoa Eco-adventure Resort
-on the Northern California coast near Half Moon Bay, California
The location for this event has been intentionally selected to incorporate the vision of EHCCO as providing a holistic approach to engagement - integrating intellectual challenge, physical well-being, and personal growth.
This body/mind/spirit approach to our programs requires that we utilize physical spaces that provide opportunities for quiet reflection, physical rejuvenation, and reconnecting with nature.
With great respect for the pristine natural surroundings and exquisite care given to the design of the guest lodge and cabins, meeting spaces and restaurant, Costanoa has been created to give people a rarified place to retreat from the intensity of everyday life and
rediscover the rhythm of nature...and oneself.
To visit Costanoa's website, click here.
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Objective & Outcomes
What sets this event apart from other conferences you have attended is the integral part you will play in shaping the objectives and informing the outcomes that will catalyze profound change - within your organization, in the field of healthcare, and in the world at large.
Our program planners have created some objectives and outcomes to serve as a starting point, however, much of our program will emerge from the interests, ideas and expertise of the program participants. Objectives: 1. Introduce the concept of a community of practice and the foundation that has already been established for this emerging community. 2. Define what we mean by intention, attention, practice and support as a transformative model for healthcare organizations. 3. Develop a strategy to disseminate conflict engagement tools and resources to address emerging mandates and calls from the public for healthcare reform. 4. Examine the link between disruptive behavior and lack of capacity for conflict engagement among healthcare leaders. 5. Solidify the link between personal and organizational resilience and the need for effective conflict engagement practices as a means of improving patient safety as well as personal well being of health professionals. 6. Acknowledge the current national context in which conflict management practices are being considered. Outcomes:1. Compile useful approaches for addressing the new Joint Commission leadership standards for conflict management from those who have been practicing as conflict engagement specialists for over a decade. 2. Identify next steps for supporting the growth of a community of practice and inspiring pursuit of disseminated communities of practice in environments in which we work. 3. Create recommendations for providing training and/or other methods for building conflict competent organizations. 4. Provide a space for personal renewal, reflection and an opportunity to think together with likeminded professionals. 5. Produce a final report from the dialogue and share with all attendees. |
Meeting Schedule
Commence: Thursday,
January 14th
at 5:00 PM
Adjourn: Sunday,
January 17th
at 12:00 noon
With fire crackling and possibilities in the air, we will begin the program with a wine and cheese reception from 5:00-6:00 PM on Thursday, January 14th...in this very lodge.
We will provide the expanded itinerary in the weeks ahead.
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Cost of Attending
This event has been designated as the first gathering of the EHCCO community. As such, there is no profit associated with the program. Participants are asked simply to cover the costs of the program, which includes the following:
~ Welcome reception ~All conference program activities~Daily continental breakfast, lunch, dinner, and snacks Program registration fee: $1,220.00~For lodging options and rates, see next section~
Deadline for Registration:
November 20, 2009Click here to register. |
Lodging in Style
Each guest room includes down bedding, cozy bathrobes, a mini refrigerator, land line telephone with voicemail, wireless internet access, coffee maker, and double french doors that open onto a patio or deck.
To fully support your unwinding from the stresses of life, there is an outdoor hot tub with an expansive view of nature (open from 7am-10pm), as well as 24-hour dry saunas.
At your request, we will happily schedule massages and other spa treatments for you during the open spaces we've built into the event. (We will make the menu options available in the near future.)
To accommodate varying tastes and budgets, we have four room options from which to choose. No matter which type of room you select, you will be surrounded by a peaceful eco-elegance and easy access to the meeting spaces, gift shop, and cafe.
Package A - Lodge King · Total for three nights: $440.70
Package B - Lodge Double · Total for three nights: $543.00
Package C - Lodge Premium · Total for three nights: $576.00
Package D - Cabin King · Total for three nights: $394.00
To learn more about the rooms, amenities, and surroundings, please click here.
cabin room
lodge room
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Space is Limited: We only have room for 50 people, and as of late September, we already have 10 people signed up!
Low Tech Paradise: Cell phone usage is limited on the property, and land lines are available. Also, there are no TVs in the rooms.
Ground Transportation: Ground
transportation to and from San Francisco International Airport is on
your own. We can arrange for airport transportation for you at an
additional cost.
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Program Leaders
-providing context, expertise, and dialogue facilitation- |
Ila Rothschild,
MA, JD, Special Counsel,
Joint Commission
Debra Gerardi,
RN, MPH, JD
John Godon,
MSOD
Rob Robson,
MDCM, FRCP(C)
Phyllis Kritek,
RN, PhD, FAAN
Jetta Todaro,
MA
Debra Evans,
CIC
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Inquiry into Change
The following dialogue questions are a sampling of the ideas we will explore together...
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What inspires you to pursue the application of the "community of practice" concepts?
What does a "transformed" healthcare environment look like?
What are the most effective ways to educate the "skeptics" or the uninformed?
Healthcare stakeholders are now showing an interest in addressing conflict
engagement more deliberately and constructively. How do we capitalize on
this openness? How do we support a commitment to actually walk the talk?
How
does the current level of fatigue and lack of well-being among health
professionals contribute to conflict and disruptive behavior?
What is your most effective technique in engaging others to think in ways that are initially "foreign" to them?
What information, training, or experiences bring credibility to practitioners who want to further this work in healthcare?
What are the three most important things that you can do to influence changes in the larger realm of healthcare?
What can be done to restore the work environment as a means of preventing conflict escalation?
Although we live in a culture that tends to perceive either a threatening or
negative spin to conflict, there are compelling positive dimensions to
conflict and conflict engagement. How do we create conditions for the
positive dimensions to emerge?
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A Personal Invitation...
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Thank you for considering EHCCO's inaugural event!
EHCCO has been formed to cultivate an interprofessional community of
practice dedicated to transforming healthcare organizations as a means of improving the safety of patient care, the quality of work environments, and to promote healing, our common purpose. As a community of practice, we emphasize a sense of belonging combined with open inquiry to support learning among individuals and groups.
Most profoundly, we emphasize ongoing curiosity linked to consistent practice as a means of improving our approaches to conflict and disruption
in complex
environments - leading contributors to unsafe care and unhappy professionals.
The culture of healthcare is in transition and there is a genuine
opportunity to guide the emerging culture toward a preferred future. We have spent decades working in and with healthcare
organizations and we are committed to using our knowledge, expertise and compassion to help transform how we engage with patients, their families, and our colleagues.
We invite you to come with us on this journey. Whether you are newly interested in this area of endeavor or you are an experienced professional who has worked with us over the years, you are encouraged to join in as we mark the turning point - the emergence of the "new normal."
Through connection to our common
purpose; integrative thinking; better conflict engagement; and an emphasis on community, we can improve patient care, restore work environments and reconnect to meaningful work.
We can return hope to healthcare.
I welcome your participation in this event and in the years to come...
Warm Regards,
Debra Gerardi
President & Chief Creative Officer
EHCCO
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