Available Topics for Presentations & Workshops

Available Topics for Presentations & Workshops to 'Maximize Your Organization's Performance'

I. Clarifying Your Business Strategy

'Establishing the Proper Business Performance Metrics: Determining & Measuring What Really Counts'
'Managing Ongoing Organizational Change'

II. Enhancing Your Leadership and Management Team's Effectiveness

'Practical Initiatives for Enhancing Employee Engagement & Your Organization's Performance'
'Building a High Performance Team
'Utilizing Performance Management to Achieve Results'
'Obtaining Sustained Performance through Daily Coaching & Counseling'
'Progressing from a Traditional Manager to a Strategic Leader'
'Accomplishing Significant Results through People'
'Utilizing Non Monetary Recognition to Reward the Behavior You Want Repeated'
'Interviewing & Selection: Getting the Right Talent on Your Team'

III. Increasing Customer Satisfaction & Loyalty

'Leading a Service Team Within a Customer-Centric Organization'
'Customer Satisfaction Recovery: Taking Advantage of Your 2^nd Opportunities'
'Internal Service and Teamwork: Assisting Your Colleagues in Satisfying Your External Customers'
'Effectively Leading a Service Team within a Customer-Centric Organization'
'Customer Satisfaction: Your Responsibility and Opportunity on the Frontline'

IV. Positioning Your HR Processes as a Strategic Advantage

'Talent Management: Matching Your Talent Supply with Your Organization's Demand'
'The Strategic Role of H.R.'
'Implementing HR Metrics to Strategically Improve H.R.'s Performance'

To discuss any of these topics please contact:

Pete Tosh

The Focus Group

478-746-6891