Think NAKED and Improve Your Customer Service!
Thinking NAKED has nothing to do with what you're wearing and everything to do with the thoughts that are wearing you down! When you strip off negative and habituated thoughts and limiting beliefs, you open yourself up to unlimited possibility. This in turn benefits your customers.
Here's 5 ways that Thinking NAKED helps your customer service:
1) You listen - with the intent of completely
understanding what it is the customer is asking for. Since your mind is open to possibility, you are solution oriented, not policy and procedure bound. When this is true, you turn your imagination loose to discover new ways to delight your customers! You view complaints as gifts, as opportunities for continuous improvement.
2) You become externally focused - You let go of antiquated and internally oriented rules, and find ways to profitably satisfy your customers. You don't settle for offering GOOD service, you search for ways to offer GREAT service!
3) You concentrate on adding value - this allows you to separate the actions that customers are willing to pay for, from those that add no value. This is the waste that you can take steps to eliminate.
4) You seek to give rather than get - You regularly give away service, advice, support and smiles. You constantly ask yourself how you can better serve others. You pay no
attention to the state of the economy, knowing that your needs are always met.
You ask for feedback - You ask customers for advice on how to improve your service and products, and you take action as appropriate.
Best of all, because you're thinking NAKED, you've dropped all your excuses and justifications, all of your
complaining and procrastination. Your customer service is improving, almost without any effort!
Mental Apparel, 2010 |
Maryanne's Upcoming Public Workshops:
Lean for Offices
Sept 10, 2010
Lancaster PA
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Lean For Offices
Sept 28, 2010
Cadence,
Staunton, VA
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Customer FocusedSupply Chain ManagementSept 29, 2010
BRCC
Weyers Cave, VA
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Corporate Success Practices
Congress for Progress
September 24, 2010
Bethlehem, PA
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Corporate Success Practices
HRCC
October 27, 2010
Weyers Cave, VA
For details about these classes or to book private workshops specially tailored for your audience, contact Maryanne at: maryanneross36@gmail.com or call 703-969-4295
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Greetings!
Would you like to get more work done each day, earn more money and go home earlier? Wouldn't it be wonderful if you could also be happier and healthier? It may sound impossible, but you can learn to use the Toyota Production System, a set of Lean business principles employed by many successful companies to eliminate wasted resources in your workplace, and to improve your personal life as well! And you can adopt Total Quality Management tools to continuously monitor and improve your actions! Let Maryanne Ross,APICS Instructor, use her 25 years of business experience to show you how!
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 Think Lean!
Focus
your mind this week on only the thoughts that bring you closer to your
goals, let the other thoughts slip away. Your powerful thoughts will
drive the powerful actions that take you closer to success. Monitor your
progress and adjust when necessary. A quick and easy way is to stop and ask yourself if the thought you are thinking aligns with and supports your goals, or if it demotivates you and moves you away from your target. If it isn't helping you, let it go!"You cannot solve a problem with the same mind that created it" - Albert Einstein
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Work Lean!
Working
Lean means that you view every activity from the lens of the customer.
If an activity doesn't add value from the customer's perspective, then
you must question why you do it, and how you can eliminate it. Often we discover that we do things a certain way simply because "we've always done it that way", but without any thought as to whether or not the customer actually values the time, money or energy expended. Eliminating waste can save you that money, time and energy, and allow you the resources for things the customer actually values. It can also get you home earlier each evening!
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 Continuously Improve!
Kaizen is a Japanese word for improvement and is a philosophy that focuses on continuous
improvement throughout all aspects of life. When applied to the
workplace, Kaizen activities continually improve all functions of a
business. It was first implemented in Japan after World War II, and is now used worldwide, by scores of successful organizations. It can teach you and your employees how to spot waste so that it can be eliminated. While Kaizen usually delivers small improvements, it can assist you in creating a culture that focuses its attention to small, steady and aligned improvements. These improvements can pay off big for your business! But before you plan a Kaizen event, it's important that you have clarity around your goals for improvement efforts.
Here are some questions to ask yourself in order to get the clarity you'll need in developing your plan:
Where are we going?
What road will take us there?
What are the milestones we need to reach?
What resources will be needed?
How long will it take?
The answer to these questions will give you a reference point to begin your journey to never ending improvement.
Good Luck!
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Maryan ne Ross is an internationally recognized speaker and trainer specializing in Personal and Professional Development and Supply Chain and Operations Management. Over the past ten years, she has engaged and trained several thousand participants, working for clients such as Exxon Mobil, AOL, Merck, DuPont, NAVAIR, Northrop Grumman, Hollister and GE Fanuc.
She has over twenty five years of operations management experience and fifteen years of experience in adult education. Maryanne has developed scores of interactive exercises designed to engage participants in fun activities that reinforce learning.
Maryanne is an CPIM and CSCP Master instructor for the Blue Ridge Chapter of APICS. She conducts the full gamut of APICS courses and develops and teaches workshops of her own. These include: Inventory Management courses and assessment,Lean courses and implementations,Leadership training, and presentation skill training. Find out how Maryanne can help you make your company a lean, green, prosperous machine!
For details on booking a free one hour assessment of improvement opportunities for your business,contact Maryanne at maryanneross36@gmail.com or call 703-969-4295
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 MENTAL APPARELIs Your Mind Dressed for Success?
703-969-4295
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