National Call Centers & Logistics
Expand Your Call Center, Not Your Budget
Expanded Call Center Services
Welcome to National Call Centers & Logistics
 
Greetings!

Expand your call center, literature fulfillment and client contact services with National CCL. Then, as an added bonus - count your savings!
 
National CCL becomes a virtual extension of your call center, working side-by-side with your existing agents. After hours and overflow call volumes are managed and monitored in much the same way as you do now. All records are available on-line and in real-time which include; written, voice and screen capture data.
 
Compatible with most vendor specific software, our scripted data prompts provide instant information and immediate URL access. This places additional customer care agents where you need them, when you need them - at a moments notice. You no longer need to be concerned by high call volume spikes, absent agents or space considerations for additional needed personnel. 
 
Since you are invoiced only for the calls serviced; down-time, overtime, vacation, holiday, sick pay, FICA, social security and unemployment expenses are virtually eliminated. Add in a full-time educator and IT technician and you have an expanded staff who report directly to your management team.
 
Complete compatibility, full transparency, real-time observation and voice/data documentation on every call assures your complete control and unlimited access. It's like knocking out a wall and expanding your existing call center!   
 
Want to Learn More About Us?
Call CaptureManage Your Remote Agents As Though They Are In-House
 
Expanded call center services must be predicated by the ability to oversee, review and manage each incoming call. Direct supervision is maintained by means of on-line and real-time overview.
 
Call capture is the means by which our clients never relinquish agent call control. Every call is visually captured and presented in a live audio/visual format so you can monitor each conversation as though you were standing right behind the agent!
 
National CCL is not a call center alternative, we are a participant. We don't replace personnel, we support them. Our goal is to assist you in call overflow situations in a professional, manageable and economical manner. 
Skill Specific Call RoutingNational CCL is my choice
 
Skill specific call routing option allows us to identify specific skills, educational preparedness or work experience history complementary to your requirements. We then match this data to those customer service agents best suited to your needs.
 
As your call is transferred to our PRI digital switch, caller ID recognizes the source and immediately transfers it to the predetermined agent.
 
Confidence and Satisfaction. That's National CCL
 
Learn More: 
2009
"Professionalism, the way I like it"
What You Should Know
Voice & Data Recording Available On-Line
Match the Caller to the Right Agent - Instantly
Review Reports From Your PC or Blackberry
On-Line Auditing
Manage On-Line in Real-Time
 
National CCL acts in harmony with your active call center. Our goal is to be an extension of your services in a seamless, after-hours or overflow situation.
 
To accomplish this, we provide active on-line and real-time management tools that keep the control in your hands.  
 
Text and audio data is available on your PC or Blackberry. In some instances, instructional data may be up-dated providing instant supervisory control. 
 
 You manage call volume, review ring and hold times and observe 'calls-in-que' data.
 
We provide coast-to-coast call coverage, 24 hour assisted supervisory, training and technical support personnel.
 
 You can track which customer care agent serviced the caller, how long they talked, was the caller ever placed on hold, etc.
 
You will have access to all the tools necessary to view, monitor, review and analyze call center and agent activity - at a fraction of what it cost you now!
 
 
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Call Center Services
National Call Centers & Logistics
1.800.981.NCCL (6225)