Greetings!
National Call Centers is unlike any call center or answering service you may have ever used. We offer cost savings and performance options that other call centers will not.
Options such as: Advanced Voice Mail; Our automated system can ask questions of the caller, direct and notify the message to the appropriate on-call person, or allow the caller to speak directly to a customer care agent. Auto Attendant; Give the caller the information they need before speaking to a customer care agent. They receive the answers to their most frequently asked questions and need not engage the agent thus, saving you MONEY!
With either of these options you have unlimited calls and pay only for those calls that are serviced by the customer care agent.
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 Skill Specific Call Routing
National CCL uses high speed PRI digital technology. As a result, the source of an incoming call is immediately identified and routed directly to a pre-assigned customer care agent with the skill specific experience. This all takes place before the 1st ring while the caller ID information is being captured and before the agent can say "Thank you for calling ... "
Also, because we never outsource, we can maintain the integrity of our confidentiality agreements, such as HIPPA and many other regulatory commissions. Consequently, all of our multi-lingual customer care agents are U.S. citizens and work directly for us.
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24 hour technical support |
 On-Line Auditing
Our on-line access option allows our clients the ability to review, audit, make changes and manage their account from any remote location. You can look at your messages, confirm your call volume, and print reports, all from your PC or Blackberry.
What's more, you can make changes to your account instructions with the ease of mind that any changes made will be confirmed in 'real-time' by all of our service centers across the country. Your changes will take effect immediately!
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