When we reach out for help from a company, we expect our problem to be solved -- but sometimes, there is not an adequate solution to be had. So how do you react when this happens to you?
After struggling with an issue on my own for over two weeks, I contacted a company for help. Although Eric did not have an immediate answer to my inquiry, the sheer relief I felt when he followed that up with "Let me see what I can find out about this for you" was overwhelming.
And follow-up he did; I heard from him twice that afternoon, and while neither of us was particularly satisfied with the answers we received, I am extremely impressed by his willingness to pursue the matter on my behalf. Not only did I finally obtain the information I had been searching for but I also felt like I had someone in my corner who understood my dilemma.
As it is important to me that Eric know how much I appreciate his assistance, I am sending him a card to express my thanks. I am also writing a note to his supervisor because I would like to make her aware of what a great help he was to me.
It has been six days since my last conversation with Eric and I am still basking in the good feeling his support generated. It will take me less than ten minutes to write these two notes. Is it worth my time and effort to say thank you?
Definitely.
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Remember...
So often
people respond with grumbles and complaints when a problem is not
resolved to their total satisfaction; comments of "You didn't make it right" or "You didn't take care of me" are not uncommon.
Why not try a different approach and say thank you instead. Sometimes 100% satisfaction is simply not possible.
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