Etiquette Awareness

Tips, suggestions and stories...

Things to keep in mind as you interact with others

"Etiquette is not about being 'stuffy.'   It's about putting yourself forward in the best possible way, using courtesy to others as your guide, while still allowing your own personality to shine!"


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One of the biggest points of contention people seem to have is the amount of email that deluges them daily. A lot of it may be junk, easily recognizable and filtered out, but a number of messages come from well-meaning colleagues, clients and friends.

One way to deal with this is to look at the "Reply All" function.
When you click "Reply", your email is sent only to the sender. Hitting "Reply All" sends your response to every person who received the email, including those listed in both the "CC" and "BCC" fields. 

So, when replying to a group email, ask yourself "Who really needs to see my response?"

  • If it is only the sender, then click "Reply".

  • If it is the sender and a few other recipients, DO NOT go the "Reply All" route, figuring those who need to know can sort themselves out!

  • Again, use "Reply" and add the specific individuals manually.
The other point to consider when it comes to over-flowing in-boxes is forwarding of email. Is it done by habit or because there is true value in the message that is being passed along to the individual recipient?

Stop and think a moment before you take the next step with that email message on your screen. Is it really something to forward on or simply enjoy/appreciate/learn from on your own ... and then delete? Who is it on that group distribution list that needs to know of your feedback/thoughts/participation -- anyone?

Everyone else will thank you for your consideration.


Remember...
 
Should you find yourself on the receiving end of unwanted emails and are looking for a polite way out, may I suggest the following:

"Dear _________,
 

Thank you for the information, I appreciate that you thought of me.  However, I am finding my email in-box overwhelmed with messages and therefore must ask that you remove me from your mailing list. 

 

Best Regards,

Your name


Please feel free to send me any of your
etiquette or customer service questions or stories!
Previous editions of Etiquette Awareness
may now be
viewed
at my website,
www.jodiblackwood.com

Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader

"Etiquette is about polishing your approach,
not changing who you are."

mailto:jodi@jodiblackwood.com
360-798-4912
www.jodiblackwood.com