Many things factor into the impression we make on others, one of which is the way we speak; specifically, the words we choose.
Our choice of words will convey our intelligence, how well informed we are, our level of education and our respect for those around us, qualities clients and employers are looking for.
Most of us know that foul language, or swear words, are inappropriate in a business setting. But what about some of the everyday words and expressions we hear -- and use? - "How are you guys doing?" vs "How are you today?"
- Answering the telephone "Yeah" vs "Good Morning"
- "I'm pissed off" vs "I'm annoyed/angry/mad/irritated"
- "That sucks!" vs "That's too bad!"
- Say "Thank You" instead of "No Problem"
- What about "You're Welcome!" or "I'm happy to help!"
Add polish to your everyday words and expressions! There is a good chance that people won't recognize what is different about you, but they will know that there IS a difference.
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Remember...
Only 7% of the message you send comes from the words you speak but it can have a powerful effect. You may have the perfect appearance, a friendly smile and a great handshake but coming forward with the wrong expression at the right time can ruin it.
The words you choose can leave a negative -- or a positive -- impression that lasts.
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February Customer Service Class
Customer
Service: At Attitude, Not A Department ...
Consumers have a multitude of choices available to
them every day and they are looking for the outstanding differences: courtesy, image,
service and reliability. Are you doing all you can to draw customers to your
business ... and retain them? Join me for this three hour class and learn how
attention to details really do make the difference.
February 17, 5:30 to 8:30 pm. Cost: $69.00
Pre-registration
required through Clark College, Vancouver,
WA
Register here
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