"Etiquette is not about being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy to others as your guide, while still allowing your own personality to shine!"
|
I help individuals and businesses polish their ability to
stand out among their competition.
Visit my website to see what I can do for you!
| |
|
|
|
With the
advent of all of the new technology pertaining to telephones, we take it for
granted that everyone has caller id. If you place a call but don't get an
answer, well, no worries, because the person you called will still be aware that you tried to
connect when you show up on their call log.
Right? Not
necessarily.
This may be true of
cell phones, but unless the person you are calling has added you to their
contact list by name, then only your telephone number will show up, and many
people do not return phone calls to unknown numbers.
And what about those
people who, gasp, aren't conducting business by cell phone? Or don't
have caller id? Odd as it may seem to some of you, there are many, many people still
out there who fit into this category, and while you may call multiple times, if
you don't leave an actual voice message, they will have no idea
you are trying to reach them.
If you don't leave a
message, you don't have the right to question why -- or become irritated when
-- you don't receive a return call.
It's really that simple!
|
Remember...
When
leaving a telephone message, leave a "good" one! State your
name, your telephone number, including area code (making sure you speak slowly
and clearly here!) Briefly explain the reason you are calling, then
again, repeat your name (first and last) and your 10 digit phone number.
A suggestion: try writing down your phone number as you say it. The point of
leaving a "good" telephone message is so that the receiver only needs
to listen to it once to obtain all of the information. |
Classes Offered In February
Want
to feel more comfortable with "how" you are doing things so you can
focus on the business at hand? Join me for a series of four evening
classes pertaining to Business Etiquette for only $109.00 February 1 - 10, M & W, 6:00 to 8:30 pm.
- Distinguish Yourself From The Competition
- Communication That Matters
- Networking With Distinction
- Presenting A Professional Appearance
Pre-registration
required through Clark College, Vancouver,
WA Register here
Customer
Service: At Attitude, Not A Department ... Consumers have a multitude of choices available to
them every day and they are looking for the outstanding differences: courtesy, image,
service and reliability. Are you doing all you can to draw customers to your
business ... and retain them? Join me for this three hour class and learn how
attention to details really do make the difference.
February 17, 5:30 to 8:30 pm. Cost: $69.00
Pre-registration
required through Clark College, Vancouver,
WA
Register here
|
|
Please feel free to send me any of your
etiquette or customer service questions or stories!
|
Jodi Blackwood
Business Etiquette & Customer Service Specialist Speaker & Seminar Leader
"Etiquette is about polishing your approach, not changing who you are."
mailto:jodi@jodiblackwood.com 360-798-4912 www.jodiblackwood.com
|
|
|