"Etiquette is not about being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy to others as your guide, while still allowing your own personality to shine!"
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I help individuals and businesses polish their ability to
stand out among their competition.
Visit my website to see what I can do for you!
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You may buy a pre-printed greeting card for all types of occasions. There are the usual birthday, going away, anniversary, holiday, loss of a loved one, engagement, new baby and get well types of sentiments, as well as some less than expected, such as congratulations on your divorce, hear he/she dumped you, etc.
But there are times when a pre-printed message doesn't express your sentiments adequately, or there simply isn't a card to cover the situation, such as "I'm sorry you ran you car over the curb during the recent snow and are now facing a $2,200 repair bill."
It's even more difficult when you don't know how to -- or feel comfortable -- expressing your concern or empathy. So often times, you may simply let the occasion slide by, feeling slightly guilty but tell yourself that your voice won't be missed.
And perhaps it won't be missed but it certainly might have been welcomed.
When you learn that a friend or colleague has had a bit of misfortune, reach out and send a good thought their direction. You can do this via a telephone call, email, a handwritten note card, even a posting on facebook. The point is to make the connection. If you don't know what to say, it's ok to say that! The point of reaching out is to let the person know that you are thinking of him and whatever the situation might be, from a car problem to a death in the family, you wish him well.
While your action will not change the situation, your thoughtfulness and consideration will be appreciated.
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Remember...
Mother Theresa once said "People
might not remember what you said, they might not remember what you did, but
they will never forget the way you made them feel."
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Classes Offered In February
Want
to feel more comfortable with "how" you are doing things so you can
focus on the business at hand? Join me for a series of four evening
classes pertaining to Business Etiquette for only $109.00 February 1 - 10, M & W, 6:00 to 8:30 pm.
- Distinguish Yourself From The Competition
- Communication That Matters
- Networking With Distinction
- Presenting A Professional Appearance
Pre-registration
required through Clark College, Vancouver,
WA Register here
Customer
Service: At Attitude, Not A Department ...
Consumers have a multitude of choices available to
them every day and they are looking for the outstanding differences: courtesy, image,
service and reliability. Are you doing all you can to draw customers to your
business ... and retain them? Join me for this three hour class and learn how
attention to details really do make the difference.
February 17, 5:30 to 8:30 pm. Cost: $69.00
Pre-registration
required through Clark College, Vancouver,
WA
Register here
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Please feel free to send me any of your
etiquette or customer service questions or stories!
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Jodi Blackwood
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
"Etiquette is about polishing your approach,
not changing who you are."
mailto:jodi@jodiblackwood.com
360-798-4912
www.jodiblackwood.com
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