There is nothing like opening the mail to see that one company is going to be billing you for something that another company has already charged you for -- only to realize that it is late on a Friday afternoon and you have to wait a few days before you can do anything about it!
But now imagine making a telephone call to a third party -- the intermediary -- and upon explaining the situation and verifying the facts of the matter, being told "I would be happy to make the call to said company to straighten this out for you."
Ummm, really? Wow. WOW!
And not only did Christina attempt to make the call, when she did not get through to the correct party -- it was rather late in the day -- she made note to follow-up and call again the next day.
So, to recap, I called about a problem and verified the facts of the matter, which is all I was wanting to do before I waded into the "deep end" to attempt resolution. Not only was I met with a friendly voice and greeting, but someone who looked at several different options as to how WE could approach the issue before SHE said she would follow-up. Again, WOW.
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Remember...
Every interaction you have with other people is an opportunity to make an impression of some sort. If contact is made via the telephone, your voice, words and body language become much more important because the visual cues are not included.
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