There is no doubt that email has changed our lives significantly. With the click of a few keys, we are able to connect with other people in the same room, across town, or across the world.
The time saving factor is enormous; we can almost instantly share information that used to take a day, or days, to send to others, and the cost saving benefit is incalculable. The company I worked for in Seattle used to spend hundreds of dollars a month on messenger service alone, never mind the over-night express mail charges.
The one drawback? We always used to know when the information was received because someone signed for it -- its receipt was acknowledged.
That doesn't always happen when information is relayed via email. Usually email messages go through but sometimes, with the constant advancement of technology, the tightening of spam-filters, the concern about viruses, the possibility of human error, and a myriad of other factors, messages may be bounced off into outer space, never to be seen again.
This leaves the sender in the uncomfortable position of wondering if that email made it through. "Or should I send it again, just in case? I don't want to be a pest, but I want to be diligent about following through ..."
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Remember...
If someone sends you information via email, take all of ten seconds and acknowledge it. Use the subject line, if appropriate, and if further response is required on your part, let the sender know when she might expect to hear back from you.
"Thanks for the info. I'll be in touch on Friday."
An acknowledgement relieves the wondering.
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