Best Practices in Sales, Service & Relationship Performance

Strategic Convergence: Workforce, Customer & Channel Performance

What goes around, comes around. Once again, in an evolving post-downturn business climate, different relationship and performance expectations begin to re-emerge: "new" to some, "back to the future" for others.

Across every sector, the one-dimensional focus on workforce Sales Performance Management (SPM) is again beginning to reveal a fundamental weakness in representing success. As new and existing distribution models emerge and converge, as new channels of sales and service establish themselves, as both the workforce and the customer base begin to explore and seize new relationship opportunities, never before has it been more important to manage total relationship performance: the outcomes and value-propositions of all interrelationships between providers, customers, and channel partners. Read more

Incentives Everywhere™

ROI: Return On Incentives

Conventional wisdom says that business unit performance incentive plans should include all unit workforce members, regardless of their longevity or experience. This "all inclusiveness" seems to make sense. However, experience is teaching otherwise.

The reality, particularly in businesses with high-velocity Workforce Turnover, is that upwards of 40% of variable compensation budgets are being wasted on participants who are not making a material contribution to overall organization performance improvement. This waste is often the underlying cause of the overall underperformance of otherwise well-designed incentive plans. Changing the rules and frameworks of plan participation can dramatically improve the effectiveness and ROI of these incentives. Read more

Case Studies: Real World Results
Financial Institution Incentive Plans

Strategix has implemented thousands of financial institution performance management and incentive plans. Enabled by our advanced tools, our bank, credit union, lending and wealth management clients have implemented comprehensive yet nimble and local-market-precise scorecards and incentive programs. These innovative plans reflect market-, location-, function-, period-, team-, and individual-specific referral, sales, service, relationship, portfolio, operations and profitability performance priorities. With their resulting local market preeminence, the outcomes are unprecedented high-double-digit percentage increases in revenue, customer and account retention, relationship profitability and share of wallet, and top-performer employee recruitment and retention. Read more

About Strategix:

Strategix is the experience proven innovator in Sales, Service and Relationship Performance Management and Incentive Compensation automation solutions. Since 1983, we've successfully served thousands of enterprises. Hundreds of thousands of participants and managers have served their customers and achieved their performance goals using our solutions.